The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

Designing Measurement Tools to Improve Response Fluency and Certainty: The Case of Online Customer Satisfaction Evaluation  pp116-127

Alice Audrezet, Béatrice Parguel

© Nov 2017 Volume 20 Issue 2, Editor: Shaun Pather, pp59 - 141

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