The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

An Analysis of Three SERVQUAL Variations in Measuring Information System Service Quality  pp149-162

James J. Jiang, Gary Klein, Neeraj Parolia, Yuzhu Li

© Jan 2012 Volume 15 Issue 2, Editor: Shaun Pather, pp149 - 229

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