The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
For general enquiries email administrator@ejise.com
Click here to see other Scholarly Electronic Journals published by API
For a range of research text books on this and complimentary topics visit the Academic Bookshop

Information about the European Conference on Information Management and Evaluation is available here

linkedin-120 

twitter2-125 

fb_logo-125 

 

Journal Article

The Adoption of new Application Development Tools by IT Pro‑fessionals from the Viewpoint of Organisational Learning  pp197-206

Torsti Rantapuska

© Jan 2006 Volume 8 Issue 3, ECITE 2005 Special, Editor: Dan Remenyi, pp143 - 230

Look inside Download PDF (free)

Abstract

Productivity and innovativeness of information work is becoming an important issue among information work‑ers. This paper explores the working and learning of IS professionals when adopting new application development tools. I study how the IS professionals work, communicate, think through problems, and learn by way of getting work done. I also analyse the changes that the adoption causes to the individual style of working. The research questions are formu‑ lated as follows: 1) what contributes to the effective use of IT tools? 2) How does the adoption of new tools affect the individual working methods? The research is based on interviews of fourteen young professionals who have recently started using a new application development tool. The interviews have been conducted in their working places. The fo‑ cus is on learning at work. Special attention is paid to the initial motivation of the innovation, to knowledge acquisition, and to communication with their team members during the problem solving process. According to the findings, the IS professionals' working style is personal and context‑oriented. As learners they do not interact with their peers and do not use systematic working methods too much. The Internet and help systems are used as the basis of group interaction and source of knowledge more likely than colleagues and textbooks. The systematic orientation of working practice is limited to the context at hand. At the end of the study, the results are discussed and recommendations are proposed to improve the software process.

 

Keywords: software process innovations, organisational learning, adoption, individual learning styles

 

Share |

Journal Article

Determinants of Information Technology Diffusion: a Study at the Firm Level for Portugal  pp27-34

Maria Fraga O. Martins, Tiago Oliveira

© Mar 2008 Volume 11 Issue 1, Editor: Dan Remenyi, pp1 - 51

Look inside Download PDF (free)

Abstract

Recently, many studies have shown that IT played a major role in the resurgence in the growth of US output . and productivity after 1995. Some studies for European countries also confirm this idea that IT and productivity are strongly related. The contribution of IT to economic growth can only be realized when and if these technologies are widely diffused and used. Within this context, understanding the factors affecting the decision to adopt and the extent of IT use by adopters is crucial not only for applied economists, but also to creators and producers of such technologies. Using a data set for Portuguese firms, our estimation results suggest that the significant drivers of intra firm diffusion are: firm size, workers skills, technological capacities and outsourcing partner usage.

 

Keywords: information technologies, diffusion, adoption, cluster analysis, probit model

 

Share |

Journal Article

ICT Adoption and Use in UK SMEs: a Failure of Initiatives?  pp91-96

G. Harindranath, R. Dyerson, D. Barnes

© Jun 2008 Volume 11 Issue 2, Editor: Dan Remenyi, pp51 - 108

Look inside Download PDF (free)

Abstract

In this paper, we explore some of the results from a survey of 378 small and medium sized enterprises (SMEs) based in the southeast of England. The objective of this survey was to build a snapshot of the state of play of the information and communications technology (ICT) use by SMEs in economically significant sectors in this region. The sectors chosen were as follows: food processing, transport and logistics, media and internet services. More specifically, the survey was intended to answer the following questions: what types of ICT are in use by SMEs in this region, what prevents and facilitates the adoption and use of ICT amongst these firms, and where do SMEs acquire information on ICT related issues. Our survey suggests that most SMEs in the southeast of England are in general positively inclined towards adoption and use of ICT. However, this adoption and use of ICT is mainly focused on operational matters with few extensions into potential strategic use of such technologies in their business environments. SME ownermanagers perceive ICT to be often costly and complex and are wary of consultants and vendor organisations. We also discovered, somewhat surprisingly, that SMEs are largely unaware of existing policy instruments at the regional, national and European levels, designed to help them in their adoption and use of ICT.

 

Keywords: Information and communications technology, ICT, small and medium sized enterprises, SMEs, ICT adoption, ICT use, government policy

 

Share |

Journal Article

An Evaluation of the Theory of Planned Behaviour in Consumer Acceptance of Online Video and Television Services  pp141-150

Yann Truong

© Feb 2010 Volume 12 Issue 2, Editor: Shaun Pather, pp129 - 198

Look inside Download PDF (free)

Abstract

This study aimed at evaluating the applicability of the Theory of Planned Behaviour (TPB) model in predicting user acceptance of online video services. Few studies have applied the TPB model within this context, even though the model has proven to be effective in predicting technology adoption. Validating the TPB model would improve the understanding of both academics and practitioners of the most influential antecedents of user acceptance. Past studies have demonstrated the importance of integrating user needs and behaviour as a requirement for building successful user‑centric online services. Structural equation modelling was used as the main statistical procedure for data analysis. The results of the study confirmed that the TPB model was viable in predicting user acceptance of online video services. The findings also revealed that perceived behavioural control was the highest contributor to predicting intention to use online video services. Attitude toward use and subjective norm were found to have moderate predictive power, mostly because online video services present obvious benefits to users and are consumed privately.

 

Keywords: technology adoption, online video, online television, web TV, Theory of Planned Behaviour, user acceptance of online videos

 

Share |

Journal Article

Radio Frequency Identification (RFID) Adoption in the South African Retail Sector: an Investigation of Perceptions Held by Members of the Retail Sector Regarding the Adoption Constraints  pp87-96

Chris Upfold, Haidi Liu

© Jan 2010 Volume 13 Issue 1, ECIME 2009, Editor: Elizabeth Frisk and Kerstin Grunden, pp1 - 96

Look inside Download PDF (free)

Abstract

Radio Frequency Identification (RFID) technology is a method of identifying unique items using radio waves that communicate between RFID tags and readers without line‑of‑sight readability. Application areas include person identification, logistics, pharmaceutical, access control, security guard monitoring and asset management. One of the areas where RFID promises excellent potential is in the retail industry for the tracking of goods and products throughout the supply chain. There are concerns around numerous RFID adoption barriers. Decision makers in the South African retail sector seem to be adopting a wait‑and‑see approach. In an attempt to identify and explore these barriers, a literature review was conducted identifying 29 unique barriers to RFID adoption. A survey instrument, informed by these barriers, was constructed and administered to members of the retail sector in South Africa. The research reveals that the South African retail sector is aware of the benefits in adopting RFID technology, however, they have identified numerous adoption barriers that will need mitigation before they will commit to adopting RFID. The research confirms six main categories with several adoption barriers in each, needing to be addressed. The main categories include, RFID skills shortage, a lack of standardization, high costs of RFID devices, the difficulty of integrating with current legacy systems and a lack of familiarity with RFID systems.

 

Keywords: RFID, diffusion of innovation, adoption barriers, business case, supply chain management

 

Share |

Journal Article

Testing of a Model Evaluating e‑Government Portal Acceptance and Satisfaction  pp35-46

Cora Sio Kuan Lai, Guilherme Pires

© Jan 2010 Volume 13 Issue 1, ECIME 2009, Editor: Elizabeth Frisk and Kerstin Grunden, pp1 - 96

Look inside Download PDF (free)

Abstract

e‑Government has the potential to improve public administration efficiency by increasing convenience, performance and accessibility of government information and service to users. But knowledge about e‑Government remains limited. To realize its potential, e‑Government needs to be grounded on in‑depth understanding of target users needs, perceptions and other factors influencing its uptake. This cross‑sectional study identifies and examines factors influencing e‑Government portal satisfaction and adoption by individual citizens in Macao, three years after its inauguration. It is an adaptation to the e‑Government context of a model developed for assessing e‑commerce websites. To understand the determinants of e‑government portal adoption, an integrated model of user satisfaction and technology acceptance is empirically tested. The integrated model involves four success factors: information quality, system quality, perceived effectiveness and social influence, which impact user satisfaction with the e‑Government website, influencing intention to reuse. Overall, the study proposes that user perceptions about the e‑Government portal influence user attitude towards the portal. An Internet survey collected data from 464 online users of Macao’s e‑government portal. The model was found to explain a large proportion of the variance in citizen’s intention to reuse the portal. The portal partially mediates the relationship between success factors and intention‑to‑reuse. The results provide evidence that Information Quality, System Quality and Social Influence (but not Perceived Effectiveness) are success factors influencing user satisfaction and adoption. It is recommended that portal management needs to ensure ease‑of‑use, currency and accuracy of the supplied information. Timely information updating is a major concern for the e‑Government portal in Macao. The content an e‑government portal that is perceived by users to be easier to navigate is likely to facilitate satisfaction and reuse. Finally, the importance of social influence justifies, managerial actions aimed at improving e‑Government portal acceptance by individual users and government employees.

 

Keywords: e-government portal, adoption, satisfaction, TAM, EUS

 

Share |

Journal Article

Firms Patterns of e‑Business Adoption: Evidence for the European Union‑27  pp47-56

Tiago Oliveira, Maria Fraga Martins

© Jan 2010 Volume 13 Issue 1, ECIME 2009, Editor: Elizabeth Frisk and Kerstin Grunden, pp1 - 96

Look inside Download PDF (free)

Abstract

Research has shown that firms using e‑business achieve considerable returns through efficiency improvements, inventory reduction, sales increase, customer relationship enhancement, new market penetration, and ultimately financial returns. However, there is little systematic research in terms of e‑business adoption patterns in firms across countries and industries. This study addresses the research gap by analysing the pattern of e‑business adoption by firms across European Union (EU) members. For that, we used the survey data from 6,964 businesses in EU27 members (excluding Malta and Bulgaria). The choice of variables that we will use in our study is based on the technology‑organization‑environment (TOE) theory. In the TOE framework, three aspects may possibly influence e‑business adoption: technological context (technology readiness and technology integration), organizational context (firm size, expected benefits and barriers of e‑business and improved products or services or internal processes) and environmental context (internet penetration and competitive pressure). We performed a factor analysis (FA) of multi‑item indicators to evaluate the validity and to reduce the number of variables. We used the principal component technique with varimax rotation to extract four eigen‑value, which were all greater than one. The first four factors explain 72.4% of variance contained in the data. The four factors found are: expected benefits and obstacles of e‑business, internet penetration, technology readiness and technology integration. These factors are in accordance with the literature review. Afterwards, we performed a cluster analysis (CA) using variables obtained from the FA and the other variables were gathered directly (firm size, employees education, improved products or services or internal processes and competitive pressure) from the e‑Business W@tch survey. In the CA we used hierarchical and non hierarchical methods. We obtained four distinct groups of e‑business adoption. The pattern of these groups suggested that in the European context the most important factor to characterize e‑business adoption is the specific characteristics of the industry and is not the country to which the firms belong.

 

Keywords: e-business adoption, information and communication technology, ICT, technology-organizational-environment, TOE, framework, cluster analysis, CA, European Union, EU, members

 

Share |

Journal Article

National Survey of SMEs' Use of IT in Four Sectors  pp39-50

R. Dyerson, G. Harindranath, D. Barnes

© Jan 2009 Volume 12 Issue 1, ECIME 2008, Editor: Dan Remenyi, pp1 - 118

Look inside Download PDF (free)

Abstract

This paper examines the adoption and use of information and communication technology (ICT) in small and medium sized enterprises (SMEs) across four sectors in the UK. In the paper we report on a survey that explores the factors facilitating or hampering the successful adoption and use of ICT by SMEs. We find that SMEs are generally satisfied with their investments in ICT but that they are concerned about the cost of such investments and are uncertain about the business benefits. Much of the investment in ICT is directed at meeting bottom line issues of cost and productivity but little use is made of potential strategic applications. A particular case in point is the diffusion of ecommerce in which firms report increased consumer interest but there is little evidence in the survey to suggest that interest is being actively managed by SMEs. One concern that emerges from the survey is the SMEs' perceived dependency upon consultants. SMEs appear to be encountering knowledgecompetency gaps related to ICT. They may be too small to be able to employ a dedicated ICT expert and lack the experience to have confidence in its reliability of consultancy advice. They often have limited experience in selecting, implementing and evaluating suggested ICT solutions. To help correct this gap in the provision of services, the government has tried to provide support with mixed success. Certainly, the UK government has had a strong interest in helping and supporting the SME sector. However, State sponsored solutions to meet this competency gap appear to be failing with little awareness or take up of such solutions by the SMEs that we surveyed. Something that remains unclear is whether this failure by SMEs to avail themselves of advice and guidance made available by the State reflects the quality of solutions offered or a more basic lack of awareness by SMEs.

 

Keywords: SMEs, ICT, technology adoption, ecommerce

 

Share |