The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

Firms Patterns of e‑Business Adoption: Evidence for the European Union‑27  pp47-56

Tiago Oliveira, Maria Fraga Martins

© Jan 2010 Volume 13 Issue 1, ECIME 2009, Editor: Elizabeth Frisk and Kerstin Grunden, pp1 - 96

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Abstract

Research has shown that firms using e‑business achieve considerable returns through efficiency improvements, inventory reduction, sales increase, customer relationship enhancement, new market penetration, and ultimately financial returns. However, there is little systematic research in terms of e‑business adoption patterns in firms across countries and industries. This study addresses the research gap by analysing the pattern of e‑business adoption by firms across European Union (EU) members. For that, we used the survey data from 6,964 businesses in EU27 members (excluding Malta and Bulgaria). The choice of variables that we will use in our study is based on the technology‑organization‑environment (TOE) theory. In the TOE framework, three aspects may possibly influence e‑business adoption: technological context (technology readiness and technology integration), organizational context (firm size, expected benefits and barriers of e‑business and improved products or services or internal processes) and environmental context (internet penetration and competitive pressure). We performed a factor analysis (FA) of multi‑item indicators to evaluate the validity and to reduce the number of variables. We used the principal component technique with varimax rotation to extract four eigen‑value, which were all greater than one. The first four factors explain 72.4% of variance contained in the data. The four factors found are: expected benefits and obstacles of e‑business, internet penetration, technology readiness and technology integration. These factors are in accordance with the literature review. Afterwards, we performed a cluster analysis (CA) using variables obtained from the FA and the other variables were gathered directly (firm size, employees education, improved products or services or internal processes and competitive pressure) from the e‑Business W@tch survey. In the CA we used hierarchical and non hierarchical methods. We obtained four distinct groups of e‑business adoption. The pattern of these groups suggested that in the European context the most important factor to characterize e‑business adoption is the specific characteristics of the industry and is not the country to which the firms belong.

 

Keywords: e-business adoption, information and communication technology, ICT, technology-organizational-environment, TOE, framework, cluster analysis, CA, European Union, EU, members

 

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Journal Article

Measuring the Performance of the IT Function in the UK Health Service Using a Balanced Scorecard Approach  pp1-10

Maurice Atkinson

© Jan 2004 Volume 7 Issue 1, Editor: Dan Remenyi, pp1 - 66

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Abstract

This paper explores how the Balanced Scorecard approach might be applied to measuring the performance of an IT department. Sample measures have been developed for each dimension of the scorecard for two key IT functions. A performance measurement record sheet has been developed to show how these measures would work in practice. The paper also outlines approaches to implementing, monitoring and reviewing these measures. Furthermore the benefits of such a performance management system and process have been identified.

 

Keywords: Information Technology, Balanced Scorecard, Performance Measurement

 

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Journal Article

A Chronic Wound Healing Information Technology System: Design, Testing, and Evaluation in Clinic  pp57-66

Antonio Sánchez

© Jan 2004 Volume 7 Issue 1, Editor: Dan Remenyi, pp1 - 66

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Abstract

In the UK, chronic wound healing is an area of specialist clinical medicine that operates within the framework of the National Health Service. It has been the basis for the design, testing and evaluation of a prototype system of information and communication technology (ICT), specifically adapted to the domain. Different wound healing clinics were examined using a combination of 'hard' and 'soft' methods to allow a richer perspective of the activity and gain a deeper understanding of the human activity, its relation to the working information system, the existing information technology (IT), and the potential of a comprehensive IT system to manipulate live data in clinic. Clinicians and administration staff were included in all aspects of the process to enhance the design lifecycle and the understanding of the process. An observe, report, plan and act (ORPA) cycle, based on the dictates of action research, was established to accomplish the design and testing of a system that clinicians were comfortable enough with to consider its use in clinic. Three different strategies were applied to evaluate its use in participating clinics. Cultural historical activity theory was used as the main framework to analyse the activity system, and to interpret the clinicians and the systems performance, as well as their evaluation of the experience. Activity breakdown areas are suggested and reasons for them are considered in the light of wound care workers feedback, and the researcher's observations, notes, and analysis.

 

Keywords: Electronic data manipulation, clinical ICT, information technology evaluation

 

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Journal Article

Modelling Risks in ISIT Projects through Causal and Cognitive Mapping  pp1-10

Abdullah J. Al-Shehab, Robert T. Hughes, Graham Winstanley

© Jan 2005 Volume 8 Issue 1, Editor: Dan Remenyi, pp1 - 80

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Abstract

Software systems development and implementation have become more difficult with the rapid introduction of new technology and the increasing complexity of the marketplace. This paper proposes an evaluation framework for identifying the causes of shortfalls in implemented information system projects. This framework has been developed during a longitudinal case study of a problematic project, which is described.

 

Keywords: causal and cognitive mapping, project evaluation, information systems project risk

 

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Journal Article

The Eleven Years of the European Conference on IT Evaluation: Retrospectives and Perspectives for Possible Future Research  pp81-98

Egon Berghout, Dan Remenyi

© Sep 2005 Volume 8 Issue 2, Editor: Dan Remenyi, pp81 - 142

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Abstract

This paper provides an overview of the papers that have been presented at the European Conference on IT Evaluation during the past eleven years. It considers the main issues, and learning themes addressed in papers presented to these Conferences. The paper also reflects on the possible future direction, which this research may take and three major research themes are suggested. Some 356 papers have been presented at ECITE. Over the eleven year period it is clear that the level of understanding as reflected in the papers has significantly increased. Themes, which were particularly well addressed, include IT and IS value, the multidisciplinary nature of evaluation, the importance of stakeholder analysis, organisational learning and life cycle management. Three issues are identified as particularly important for further research. These are, the theoretical underpinning of IT evaluation, improving the data sets for research and establishing a more common core of concepts.

 

Keywords: IT, IS, Evaluation, Theoretical frameworks, empirical research, case studies, questionnaires, core concepts, corporate politics, data sets, research maturity

 

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Journal Article

Using the Balanced Scorecard to Evaluate ICT Investments in Non profit Organisations  pp107-114

Renata Paola Dameri

© Sep 2005 Volume 8 Issue 2, Editor: Dan Remenyi, pp81 - 142

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Abstract

For nonprofit organizations (NPO's), ICT is crucial to fulfil their social objectives. However, it is rare that ICT investments have monetary returns; ICT also has indirect impact on the social activity of NPO's. So it is very difficult for them both to decide about ICT investments and to evaluate their contribution to performance. NPO's should therefore define an appropriate evaluation framework, to understand if, where, what and how much to invest in ICT, to better achieve their mission. The evaluation framework described in this paper is based on the peculiar characteristics of nonprofit organizations, on the multidimensional evaluation criteria and on the balanced scorecard, adapted to the specific nature of nonprofit activities.

 

Keywords: nonprofit, investment decisions, balanced scorecard, multidimensional evaluation

 

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Journal Article

Common Gaps in Information Systems  pp123-132

Juha Kontio

© Sep 2005 Volume 8 Issue 2, Editor: Dan Remenyi, pp81 - 142

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Abstract

Information systems and databases in six Finnish organizations are evaluated in this multiple case study research. The main idea of the research was to describe the main gaps in information systems in the case organizations. In each case the gaps are presented with authentic descriptions. The research identified altogether seven different categories of gaps. These are first abstracted to four common categories of gaps: 1) data, 2) infrastructure, 3) turning data into information and 4) people working with the information systems. Finally, the four categories are further abstracted to two common categories of gaps: 1) information and 2) infrastructure.

 

Keywords: Information Systems, IS-Gaps, Databases, Case Study

 

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Journal Article

Measuring the Quality of Electronic Journals  pp133-142

Maricela Lopez Ornelas, Graciela Cordero Arroyo, Eduardo Backhoff Escudero

© Sep 2005 Volume 8 Issue 2, Editor: Dan Remenyi, pp81 - 142

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Abstract

This paper presents the methodology developed to create a system to evaluate academic electronic journals. This methodology was developed in two stages. In the first stage, a system to evaluate electronic journals was created. The criteria framework and the indicators for assessment for academic electronic journals were selected and defined. According to this framework, several questions were designed to measure each indicator and, as a result, an instrument to evaluate academic electronic journals was built. In the second stage, this instrument was validated by 16 editors of electronic journals of different countries and different areas of knowledge that were considered as judges to evaluate clarity, importance, relevance and coverage of each question, indicator and criteria. This instrument was distributed by e‑mail. The opinions given by the judges were processed and then used to help in the construction of a new instrument that is ready to be presented to the Mexican Council of Scientific Research in order to evaluate Mexican academic electronic journals.

 

Keywords: Key words electronic journals, journals quality indicators, journals evaluation

 

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