The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

The Influence of Organisational Memory Mismatches and Coping Strategies on ERP Outcomes  pp165-176

Brian O'Donovan, Lisa seymour, Johannes Geldenhuys, Mogamat Isaacs, Kaziwe Kaulule

© Oct 2010 Volume 13 Issue 2, ICIME 2010, Editor: Shaun Pather and Corrie Uys, pp97 - 196

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Abstract

ERP systems are intended to encompass and integrate functions of an organisation resulting in organisational efficiencies. However, during the ERP usage stage these intended efficiencies are not always realised. One cause of this is organisational memory mismatches and the resultant coping strategies employed. Organisational memory can be described as the capability of organisations to retain and transmit information from past to future members and is evident in the persistence of organisational features after the implementation of ERP systems. Therefore to realise operational efficiencies, organisational memory mismatches between organisational memory and the ERP system need to be addressed. This is not possible without an understanding of the causes of mismatches and the subsequent coping strategies employed. To address this need, this paper presents an analysis of these mismatches, their causes as well as short‑ and long‑term coping strategies employed, and presents a resultant framework. This paper achieved its purpose through an interpretive case study of a large in‑use ERP system. The main data source was in‑depth interviews with users from 12 functional departments. The research identified causes of mismatches and the long and short‑term coping strategies adopted as a result of these mismatches. Mismatches and short‑term coping strategies were found to contribute to ERP underperformance. However, mismatches did not occur in isolation. Over time, coping strategies employed for one type of mismatch would result in another type of mismatch. In other cases coping strategies merely increased the mismatch. Only long‑term coping strategies rectified mismatches, contributing to ERP efficiency. The findings argue for providing sufficient resources for ongoing organisational capacity for customising and upgrading the system as well as for the training and support of end users. While previous research has focussed on identifying organisational memory mismatches, little research has been done on identifying the causes and the coping strategies. These findings will be useful for ERP implementation teams as well as organisations struggling to achieve organisational efficiencies with their ERP systems.

 

Keywords: ERP systems, organisational memory, ERP usage, ERP customising, ERP training, enterprise systems

 

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Journal Article

The effects of ERP‑implementations on the non‑financial performance of small and medium‑sized enterprises in the Netherlands  pp103-115

Ivo De Loo, Jan Bots, Edwin Louwrink, Dave Meeuwsen, Pauline van Moorsel, Chantal Rozel

© Nov 2013 Volume 16 Issue 2, Editor: Shaun Pather, pp86 - 161

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Abstract

Abstract: In this paper we try to assess the impact of ERP‑implementations on the development of non‑financial organizational performance, as described by Shang and Seddon (2002) and Eckartz et al. (2009). We assess this impact for Dutch small and med ium‑sized enterprises, using a small but unique dataset. Several aspects of the performance of organizations are compared before and after the introduction of an ERP‑system, taking into account a three‑year period, and controlling for several influential factors (like organizational size, financial health and sectoral differences). We conclude that by and large, organizational performance increased significantly more for organizations that implemented an ERP‑system in the last three years than for organ izations that did not implement such a system. We also conclude that organizations that implemented an ERP‑system at most three years ago did not have significantly lower non‑financial performance than organizations that did not implement such a system. A dditional analyses suggest that we would oversell our results if we would claim that ERP‑systems are the main or sole source of the effects found. Nevertheless, although limited to Dutch SMEs, our results contradict some of the views expressed in the ERP‑ literature.

 

Keywords: : ERP systems, organizational performance, organizational benefits, non-financial performance, SME, surveys

 

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Journal Article

Usability Evaluation of a Medium‑sized ERP System in Higher Education  pp148-161

Brenda Scholtz, André Calitz, Charmain Cilliers

© Nov 2013 Volume 16 Issue 2, Editor: Shaun Pather, pp86 - 161

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Abstract

Abstract: The critical importance of Enterprise Resource Planning (ERP) systems in modern business has created a demand for ERP consultants with the appropriate competencies to implement, maintain and support these systems. Education and training progra mmes have been implemented in order to provide ERP specialists and graduates with the required industry relevant ERP competencies. The majority of these education and training programmes utilise large ERP systems for instructional purposes, however users of these systems encounter usability issues whilst learning to use the systems. The use of medium‑sized ERP systems has been proposed for educational purposes as they are less complex and easier to learn than large ERP systems. Empirical studies on the us ability of ERP systems, particularly for medium‑sized ERP systems are limited. This paper reports on empirical research on the usability evaluation of a medium‑sized ERP system. The study identified three categories of criteria and 10 criteria which can b e used for usability evaluations of medium‑sized ERP systems. The criteria were used in a case study to evaluate the usability of a medium‑sized ERP system and to obtain qualitative feedback on the usability of the system. The most frequently reported pos itive usability features of the ERP system were the tree‑structure of the menus and the grouping of logically related items. Negative features which were reported included the clutter of the user interface and difficulties with finding information and con trols. These results can provide valuable insight into the ERP learning process for university educators and researchers. The usability evaluation results can assist ERP designers with improving ERP usability, which can improve the quality of ERP training and education programmes and ultimately ERP project success. The usability evaluation results provide considerable insight into the usability problems encountered by students when learning to use ERP systems in their university courses and provide a val uable contribution to usability theory and in particular frustration theory.

 

Keywords: Keywords: ERP usability, learning ERP, navigation of ERP systems, ERP education, ERP system evaluation

 

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Journal Article

Organizational Learning and ERP Systems in the post‑implementation phase: Where do we Stand? A Literature Review  pp120-129

Gunilla Myreteg

© Sep 2015 Volume 18 Issue 2, The special issue from ECIME 2014, Editor: Jan Devos, pp93 - 210

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Abstract

Abstract: ERP systems are today implemented in a great number of organizations. Research has invested much energy and time to make descriptions and recommendations regarding how the implementation should best be managed. The next step in practice as well as in research is how to continue to develop the business processes and ERP systems in order to take advantage of all their promises, and to refine how ERP systems are used in day‑to‑day activities. A starting point for the present study is that organizat ions today are characterized by strong external and internal pressure. In order to response to and deal with these, organizations strive to balance demands regarding stability and change. This implies that organizations put effort into designing and maint aining or changing practices, rules and routines. Within the general fields of organization theory and management accounting/control the ambition to create deliberate change is often conceptualized as processes of organizational learning (OL). This conc ept has also been used in the context of ERP systems. The research field is however heterogeneous and findings are scattered and inconsistent. There is a need for further development of our knowledge about the role of ERP systems in processes of organizat ional learning after the implementation phase. The present paper strives to consolidate and synthesize the current knowledge. The research question is to what extent and how do research conceptualize organizational learning and its interactions and involv ement with the ERP system? The paper is a literature review of research on OL in the context of ERP systems in the post‑implementation phase between the years 2005‑2015. A total number of 18 research articles were identified. The aim is to analyze and cla ssify previous research, and also to give suggestions for avenues suitable and fruitful for future research. The review compares and contrasts approaches in order to analyze similarities and dissimilarities and to investigate what topics or issues have be en addressed by previous research. The analysis shows that overall there is a lack of definitions and stringency in research on OL in an ERP systems context in the post‑implementation phase. The final section also forwards some suggestions for future rese arch.

 

Keywords: Keywords: ERP systems, organizational learning, stability, change, literature review

 

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Journal Issue

Volume 13 Issue 2, ICIME 2010 / Oct 2010  pp97‑196

Editor: Shaun Pather, Corrie Uys

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Editorial

We have pleasure in presenting this special issue of EJISE.  As Information and Communications Technologies and the related Information Systems become ever more pervasive across all spheres of business, government and community based organizations, the scope of this journal has flexed to accommodate these varied settings in which pertinent research problems are located.   Consequently, in this special issue wide‑ranging problems related to the broad ambit of IS evaluation is reported on: 

As many countries continue to develop policies to enhance and sustain the growth of the SME sector, so too does the expenditure and consumption of IT amongst this category of business grow at an ever increasing rate thus warranting the attention of evaluation research. Avraam Papastathopoulos and Christina Beneki investigate an important concern with regards to the factors which are associated with the benefits from the adoption of ICTs amongst SMEs. In a study of the Greek SME sector the paper provides evidence that strategy plays a major role in the adoption and the appropriate use of ICTs.  Importantly their research also finds that prior entrepreneurial experience‑knowledge of ICT is significantly associated with the ICT performance. 

RFID technologies are increasingly used in a number of organisational settings for inventory control and management. Paul Golding and Vanesa Tennant contribute to our understanding of evaluation by proposing a methodology to evaluate the RFID inventory reader in a library.  Whilst the findings of this paper hone in on the application of RFID in a specific environment, the findings provide a basis for which evaluation of RFID in other similar contexts can take place, and thus adds to the conceptual base on RFID performance testing.

Notwithstanding many years of case studies and an increasing body of literature on ERP implementation and evaluation thereof questions continue to arise in respect of successful outcomes.  Brian O’Donovan and his co‑authors argue that during the ERP usage stage the intended efficiencies from ERP systems are not always realised. Having studied organisational memory mismatches and the resultant coping strategies their research posits that mismatches and short‑term coping strategies were found to contribute to ERP underperformance. 

In their paper Peter Weimann and co authors investigate the role of communications culture in a distributed team environment.  In assessing the role of ICTs in such an environment the paper argues that team member satisfaction and team success can only be accomplished if the communication culture in the company takes into account the technologies used and the distributed work setting. 

From amongst the various IS evaluation approaches, those apporaches which focus on the role of human stakeholders  are  worthy of a deeper understanding. Jeffrey Bagraim examines the multiple commitments of information technology knowledge workers and the related outcomes of such commitment. The results of his study challenges managers to review their assumptions about the organizational commitments of information technology knowledge workers.

Web 2.0 applications also receive attention in this issue.  Hooper and Evans investigate the value congruence of social networking services in New Zealand, and make an assessment of ethical information handling.  Their findings demonstrate significant shortcomings in the contractual relationships between the users and social networking services and they argue that this could be exploited in order to misuse personally identifiable data.

The paper by Racheal Lindsay and co‑authors discusses measures which are used to monitor data quality in the context of mobile devices in the UK police force.  Their findings show that whilst there are processes in place to verify data standards, these processes only take into consideration the structural completeness of data, and not other measurements of data quality, such as accuracy, timeliness, relevance, understandability and consistency.

Robbert in't Hout and coauthors studied how a wiki could be used to improve knowledge sharing.  The paper reports on a case study in which a consulting company was able to improve knowledge sharing amongst consultants during the devleopment of a Municipal Traffic and Transport Plan.  The findings  suggest that wikis need to be tuned to the learning styles that are available within the community that will use the tool.  In the context of knowledge sharing impolrtant lessons for wiki design are offered.

Finally, in a study of e‑government adoption, Rangarirai Matavire and co‑authors report on factors which inhibit the successful implementation of e‑government in South Africa. The findings of their research demonstrate that leadership, project fragmentation, perceived value of Information Technology, citizen inclusion and task co‑ordination are among the key inhibitors of e‑government success.

Shaun Pather and Corrie Uys

South Africa, October 2010

 

Keywords: affective commitment, boosting behaviour, communication culture, communication pattern, communication technology, data quality, e-Government, enterprise systems, entrepreneurial experience, ERP customising, ERP systems, ERP training, ERP usage, evaluation, grounded theory, helping behaviour, ICT-adoption, ICT-performance, ICT-strategy, interface design , knowledge management , law enforcement, library, mobile working, Municipal Traffic and Transport Planning, New Zealand Privacy Act 1993, ordinal regression, organisational memory, performance , personal security, personally identifiable information, privacy policies, RFID, social networking services , social software, South Africa, turnover intentions, value congruence, virtual teams, Wiki

 

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Journal Issue

Volume 16 Issue 2 / Sep 2013  pp86‑161

Editor: Shaun Pather

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Keywords: Information Technology Department, Strategic Contingency, Resource Dependence, Dysfunctional Behavior : ERP systems, organizational performance, organizational benefits, non-financial performance, SME, surveys

 

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