The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

Challenges of eGovernment Project Implementation in a South African Context  pp153-164

Rangarirai Matavire, Wallace Chigona, Dewald Roode, Eureka Sewchurran, Zane Davids, Alfred Mukudu, Charles Boamah Abu

© Oct 2010 Volume 13 Issue 2, ICIME 2010, Editor: Shaun Pather and Corrie Uys, pp97 - 196

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Abstract

The growing adoption of eGovernment by countries worldwide is a testimony to its role as an effective tool for public service delivery. In South Africa, it has been adopted as one of the cornerstones of the government’s strategy for making services accessible to its citizens. Consequently, various national, provincial and local government eGovernment initiatives have been implemented. The Western Cape provincial initiative is, to date, one of the flagships. The province is home to numerous government sanctioned projects at varying degrees of completion. The purpose of this exploratory research was to identify some of the factors which inhibit the successful implementation of eGovernment in the Western Cape, South Africa. Using analysis techniques derived from Grounded Theory Methodology, we show that leadership, project fragmentation, perceived value of Information Technology, citizen inclusion and task co‑ordination are among the key inhibitors of eGovernment success in the Western Cape Province. The relationships between the constraints to successful eGovernment implementation are also elucidated. We also point to further areas of study that can illuminate the key concerns within eGovernment discourse.

 

Keywords: eGovernemt, South Africa, grounded theory

 

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Journal Article

Towards a Theory of Multi‑Channel Banking Adoption amongst Consumers  pp137-157

Kunal Patel, Irwin Brown

© Dec 2016 Volume 19 Issue 3, Editor: Shaun Pather, pp135 - 212

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Abstract

Abstract: Multi‑channel retail banking is a novel banking approach, one which encompasses traditional banking approaches as well as modern Internet‑based banking innovations. The main objective of the study is to investigate the factors that influence the choice and adoption of a particular banking channel, from amongst available options. This study is conducted within an interpretivist paradigm under the guidance of an inductive grounded theory approach. The purpose of this combination is to allow for the exploration of the phenomenon through the use of semi‑structured interviews to gather data from individuals who have bank accounts. The gathered data was analysed employing the techniques available through grounded theory methodology. The theory reveals that prior to using a particular banking channel for a specific transaction, consumers sub‑consciously or consciously perform an evaluation of available and known channels, and then make a choice. Various factors influence this choice, such as comparative advantages of one channel over another, compatibility with personal preferences and the transaction being performed, and the time and place. After usage, consumers assess the satisfaction of the banking experience before deciding whether to continue using a certain channel for a specific transaction, or choosing an alternative.

 

Keywords: Keywords: Multi-channel, Electronic banking, Internet banking, Mobile banking, Technology Adoption, Grounded Theory

 

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Journal Issue

Volume 13 Issue 2, ICIME 2010 / Oct 2010  pp97‑196

Editor: Shaun Pather, Corrie Uys

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Editorial

We have pleasure in presenting this special issue of EJISE.  As Information and Communications Technologies and the related Information Systems become ever more pervasive across all spheres of business, government and community based organizations, the scope of this journal has flexed to accommodate these varied settings in which pertinent research problems are located.   Consequently, in this special issue wide‑ranging problems related to the broad ambit of IS evaluation is reported on: 

As many countries continue to develop policies to enhance and sustain the growth of the SME sector, so too does the expenditure and consumption of IT amongst this category of business grow at an ever increasing rate thus warranting the attention of evaluation research. Avraam Papastathopoulos and Christina Beneki investigate an important concern with regards to the factors which are associated with the benefits from the adoption of ICTs amongst SMEs. In a study of the Greek SME sector the paper provides evidence that strategy plays a major role in the adoption and the appropriate use of ICTs.  Importantly their research also finds that prior entrepreneurial experience‑knowledge of ICT is significantly associated with the ICT performance. 

RFID technologies are increasingly used in a number of organisational settings for inventory control and management. Paul Golding and Vanesa Tennant contribute to our understanding of evaluation by proposing a methodology to evaluate the RFID inventory reader in a library.  Whilst the findings of this paper hone in on the application of RFID in a specific environment, the findings provide a basis for which evaluation of RFID in other similar contexts can take place, and thus adds to the conceptual base on RFID performance testing.

Notwithstanding many years of case studies and an increasing body of literature on ERP implementation and evaluation thereof questions continue to arise in respect of successful outcomes.  Brian O’Donovan and his co‑authors argue that during the ERP usage stage the intended efficiencies from ERP systems are not always realised. Having studied organisational memory mismatches and the resultant coping strategies their research posits that mismatches and short‑term coping strategies were found to contribute to ERP underperformance. 

In their paper Peter Weimann and co authors investigate the role of communications culture in a distributed team environment.  In assessing the role of ICTs in such an environment the paper argues that team member satisfaction and team success can only be accomplished if the communication culture in the company takes into account the technologies used and the distributed work setting. 

From amongst the various IS evaluation approaches, those apporaches which focus on the role of human stakeholders  are  worthy of a deeper understanding. Jeffrey Bagraim examines the multiple commitments of information technology knowledge workers and the related outcomes of such commitment. The results of his study challenges managers to review their assumptions about the organizational commitments of information technology knowledge workers.

Web 2.0 applications also receive attention in this issue.  Hooper and Evans investigate the value congruence of social networking services in New Zealand, and make an assessment of ethical information handling.  Their findings demonstrate significant shortcomings in the contractual relationships between the users and social networking services and they argue that this could be exploited in order to misuse personally identifiable data.

The paper by Racheal Lindsay and co‑authors discusses measures which are used to monitor data quality in the context of mobile devices in the UK police force.  Their findings show that whilst there are processes in place to verify data standards, these processes only take into consideration the structural completeness of data, and not other measurements of data quality, such as accuracy, timeliness, relevance, understandability and consistency.

Robbert in't Hout and coauthors studied how a wiki could be used to improve knowledge sharing.  The paper reports on a case study in which a consulting company was able to improve knowledge sharing amongst consultants during the devleopment of a Municipal Traffic and Transport Plan.  The findings  suggest that wikis need to be tuned to the learning styles that are available within the community that will use the tool.  In the context of knowledge sharing impolrtant lessons for wiki design are offered.

Finally, in a study of e‑government adoption, Rangarirai Matavire and co‑authors report on factors which inhibit the successful implementation of e‑government in South Africa. The findings of their research demonstrate that leadership, project fragmentation, perceived value of Information Technology, citizen inclusion and task co‑ordination are among the key inhibitors of e‑government success.

Shaun Pather and Corrie Uys

South Africa, October 2010

 

Keywords: affective commitment, boosting behaviour, communication culture, communication pattern, communication technology, data quality, e-Government, enterprise systems, entrepreneurial experience, ERP customising, ERP systems, ERP training, ERP usage, evaluation, grounded theory, helping behaviour, ICT-adoption, ICT-performance, ICT-strategy, interface design , knowledge management , law enforcement, library, mobile working, Municipal Traffic and Transport Planning, New Zealand Privacy Act 1993, ordinal regression, organisational memory, performance , personal security, personally identifiable information, privacy policies, RFID, social networking services , social software, South Africa, turnover intentions, value congruence, virtual teams, Wiki

 

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Journal Issue

Volume 19 Issue 3 / Dec 2016  pp135‑212

Editor: Shaun Pather

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Editorial

Shaun_Pather‑200 Professor Shaun Pather, based in the Faculty of Informatics & Design at the Cape Peninsula University of Technology, Cape Town, South Africa, has spent more than 20 years teaching and researching in the field of ICT management.

His research has focused on the evaluation of Information Systems (IS) effectiveness, particularly within e‑Commerce, e‑Government and other web enabled contexts. He has developed models for evaluating e‑Commerce success, and also has an interest in the application of e‑Service Quality evaluation. Shaun has also extended his interest in IS evaluation into practical community engagement and Information Society issues, centered around societal upliftment facilitated by ICT’s. He has published in peer reviewed journals and has presented papers at several conferences. He has led several research projects with university and government partners in both the private and public sector. Professor Pather is also a Fulbright Scholar (University of Washington, 2009‑2010).

 

Keywords: Multi-channel, Electronic banking, Internet banking, Mobile banking, Technology Adoption, Grounded Theory, Design science, Design science research, evaluation, empirical validation, secondary analysis, primary data, business analysis, business architecture, parallelism, alignment, roles, responsibilities and organisational structure, Software Switching, Switching costs, Utilitarian Value, Hedonic Value, e-government, on-line tax filing, acceptance factors, personal innovativeness, computer self-efficacy, online trust, system quality, information system

 

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