The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

The Implementation of a New Student Management Information System (MIS) at an Irish Institute of Technology — An Ex Post Evaluation of its Success  pp31-44

Marian Carcary, Ger Long, Dan Remenyi

© Jan 2007 Volume 10 Issue 1, ECITE 2006 Special, Editor: Dan Remenyi, pp1 - 122

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This paper is a case study examining the impact of the introduction of a large‑scale student ICT system into an Institute of Technology (IoT) in Ireland. The system in question addresses all functions related to the ongoing administration of student affaires. It was implemented as part of a national project driven by the Department of Education and Science and the Council of Directors of the IoTs to standardise the ICT systems of the IoT sector. However, system introduction was problematic and it was necessary to support the new system with a number of additional software tools. The case study considers how well the current ICT arrangements satisfy the IoT's requirements and it identifies remedial action for future success.


Keywords: ICT evaluation, ex post evaluation, ICT problems, ICT benefits, functional-operational match, ICT in third level education


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Journal Article

A Citizen Benefit Perspective of Municipal Enterprise Resource Planning Systems  pp85-98

Takauya Chandiwana, Shaun Pather

© May 2016 Volume 19 Issue 2, ECIME 2015, Editor: Elias Pimenidis, pp83 - 134

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Abstract: Over the past three decades, Enterprise Resource Planning (ERP) systems have been adopted by businesses with increasing frequency to improve organisational efficiencies and to remedy fragmentation of information systems across company function s. In the public sector as well, many governments, especially at national and regional levels, have also been recognising the benefits of ERP systems. This paper reports on a case study of a large metropolitan municipality. Qualitative methodologies were employed in the form of in‑depth interviews amongst selected respondents in the selected case. The study used hermeneutical principles of qualitative data analysis to elicit the findings. The research determined that, in addition to improving internal bus iness processes, there are clear benefits to the citizen when public institutes like municipalities implement ERP systems. This study identifies a number of resultant and potential benefits as well as the management practices that are being employed by th e municipal management to ensure maximum ERP system benefit to the citizens. These are, in fact, both indirect benefits which are found generically in any ERP system as well as direct benefits to citizens that are visible. The findings indicate that ERP s ystems promote financial sustainability, lowers overall ICT operational costs, reduce communication costs, enables an efficient budget and results in better overall governance of local governments.


Keywords: Keywords: ERP benefits, Information and communication technology, Information systems, Enterprise Resource Planning, ICT benefits management, municipal ERP system


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Journal Issue

Volume 10 Issue 1, ECITE 2006 Special / Jan 2007  pp1‑122

Editor: Dan Remenyi

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Another edition of EJISE brings to the attention of the information systems community 10 more pieces of research into how information systems may be evaluated. The contributions in this issue are from 9 different countries and from a diverse range of universities and business schools.

When I first became actively interested in information systems’ evaluation in 1990 I had no idea of how wide and how deep an issue information systems evaluation was. I had thought that it was worth a few papers and maybe a book or two. Today my view is entirely different and I wonder if the community of information systems academics and practitioners will ever reach a point where by there will be a general agreement as to how to evaluate or assess information systems. My best guess would be that they probably will not.

However as it was put to me at the start of my university studies academics tend to have far more questions than answers and this may not necessarily be a ‘bad’ thing. If we continue to ask the right questions, even if we can’t find definitive answers we are effectively moving the frontier of knowledge forward. And that I suggest is, in the end, the most important objective of academe.

I hope that you will find a number of interesting topics among these 10 papers.


Keywords: IS integration, auditing, balanced score card, business process facilitation, case study, confidentiality, domain specific languages, e-Government project evaluation, enterprise information system, CEO framework, ex post evaluation, functional-operational match, ICT benefits, ICT evaluation, ICT project, information economics, Information System Architecture , IS outsourcing , IT evaluation, IT value assessment, knowledge management, meta-modelling tools, motivational factors, user satisfaction surveys, web content management, WLAN


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