The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

Evaluating e‑Commerce Success — A Case Study  pp15-26

Shaun Pather, Dan Remenyi, Andre de la Harpe

© May 2006 Volume 9 Issue 1, Editor: Dan Remenyi, pp1 - 43

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Abstract

The business community in the past decade has been characterised by debate over the value or effectiveness of e‑Commerce and how this type of technology needs to be implemented. During this period the business world has witnessed many examples of failures of Internet based business. There is little doubt that the high failure rate in Dot.Coms had much to do with misconceptions regarding the ease with which e‑Commerce could be implemented. Unrealistic expectations caused tried and tested business rules to be abandoned as hyperbole over took sound business sense. Although it is clear today that the Internet and the Web can facilitate business processes to add value to organisations, this technology has to be managed with considerable care. This paper reports on a case study conducted in kalahari.net, a well known South African e‑Tailing business. This case study highlights several valuable lessons to do with the evaluation of an e‑Commerce investment and how to ensure its success. Specifically the case study closely examines aspects of kalahari.net's IS management policy, and identifies a set of preliminary e‑Commerce success dimensions.

 

Keywords: e-Business, e-Commerce, Internet business, web-facilitated business, Information Systems Management, business evaluation, IS success

 

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Journal Article

Quantitative Evaluation of e‑Banking Web Sites: an Empirical Study of Spanish Banks  pp73-82

Francisco Javier Miranda, Rosa Cortés, Cristina Barriuso

© Nov 2006 Volume 9 Issue 2, Editor: Dan Remenyi, pp45 - 104

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Abstract

Online banking research to date is to a large extent anecdotal. Only a very limited number of studies have explored Electronic Banking in recent years. In this work an objective investigation of the issue has been conducted by manually accessing and evaluating the web sites of Spanish private and saving banks. Quality of web home pages was determined using an original Web Assessment Index, which focuses on four categories: accessibility, speed, navigability and content. A detailed report of the results arising from this investigation is presented and systematically analyzed. These findings will be useful for both researchers and practitioners who seek to understand the issues relevant to electronic banking.

 

Keywords: World Wide Web, Electronic Banking, Content analysis, Web design, Internet, Research paper

 

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Journal Article

The State of Affairs in Internet of Things Research  pp244-258

Nomusa Dlodlo, Thato Foko, Promise Mvelase, Sizakele Mathaba

© Nov 2012 Volume 15 Issue 3, ICIME, Editor: Dan Remenyi, pp230 - 287

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Abstract

: With the Internet of Things (IoT) being a new research area, the work that is going on worldwide in this field is disjoint. The picture is not clear on who is doing what and where, thus making it difficult not only for newcomers into this field to define their space and also engage with potential collaboration partners, but also for the relatively established researchers as well to gain the necessary support in their work. There is a massive increase in the amount of data that is generated globally. This data is traditionally generated by a number of different autonomous devices. The IoT is about interfacing these autonomous devices to communicate without human intervention and generate integrated data. Intelligence is then required to process this integrated data and make it available to the humans for decision‑making. If advantage is to be taken of IoT technologies, the need therefore arises to gain sufficient information that will be an impetus to further research on IoT and open the way to collaborations among the various researchers. This paper documents the international research that is going on in the area of IoT. It shows the main role players and the research territory they operate in. It also documents future research trends. The question that this research answers therefore is, “Who are the main role players in IoT research internationally, in which research space do they operate and how their work is shaping the future of IoT research?” The research is a qualitative study. A number of IoT conferences that have been held since 2008 when the first IoT conference was held in Zurich, Switzerland were identified. From the conference programs, contact details of individuals who had submitted papers or participated were identified. Emails were sent to the various stakeholders requesting information on their institutions, areas of application of IoT research and projects they were working on. Responses received also pointed to websites and publications which were then sampled to extract the relevant information. Preliminary results show that the European Union leads the pack in IoT research. Also, worldwide, institutions tend to specialise in particular aspects of IoT. Predominantly, it is the universities that are involved in IoT research as opposed to private sector institutions. Iot Research is a multidisciplinary field.

 

Keywords: Keywords: internet of things, research, application domains, future internet

 

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Journal Article

Towards a Theory of Multi‑Channel Banking Adoption amongst Consumers  pp137-157

Kunal Patel, Irwin Brown

© Dec 2016 Volume 19 Issue 3, Editor: Shaun Pather, pp135 - 212

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Abstract

Abstract: Multi‑channel retail banking is a novel banking approach, one which encompasses traditional banking approaches as well as modern Internet‑based banking innovations. The main objective of the study is to investigate the factors that influence the choice and adoption of a particular banking channel, from amongst available options. This study is conducted within an interpretivist paradigm under the guidance of an inductive grounded theory approach. The purpose of this combination is to allow for the exploration of the phenomenon through the use of semi‑structured interviews to gather data from individuals who have bank accounts. The gathered data was analysed employing the techniques available through grounded theory methodology. The theory reveals that prior to using a particular banking channel for a specific transaction, consumers sub‑consciously or consciously perform an evaluation of available and known channels, and then make a choice. Various factors influence this choice, such as comparative advantages of one channel over another, compatibility with personal preferences and the transaction being performed, and the time and place. After usage, consumers assess the satisfaction of the banking experience before deciding whether to continue using a certain channel for a specific transaction, or choosing an alternative.

 

Keywords: Keywords: Multi-channel, Electronic banking, Internet banking, Mobile banking, Technology Adoption, Grounded Theory

 

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Journal Article

Internet Banking in Brazil: Evaluation of Functionality, Reliability and Usability  pp41-50

Eduardo Diniz, Roseli Morena Porto, Tomi Adachi

© Jan 2005 Volume 8 Issue 1, Editor: Dan Remenyi, pp1 - 80

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Abstract

Evaluating the performance of business Web sites has been a constant concern of researchers in different fields. This article presents an approach that contributes to the development of a methodology to assist researchers, developers and managers to establish criteria to evaluate and build digital business environments. Based on a multiple case study in three large banks in Brazil, this article proposes and tests a model of three dimensions to evaluate virtual business environments from the user's point of view: functionality, evaluates the offered services profile; reliability, investigates the security of a transactional site; and usability evaluates the quality of user interaction with the site.

 

Keywords: internet banking, banking technology, usability, security, Internet

 

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Journal Article

The use of RFID and Web 2.0 Technologies to Improve Inventory Management in South African Enterprises  pp228-241

Sizakele Mathaba, Nomusa Dlodlo, Andrew Smith³, Mathew Adigun

© Sep 2011 Volume 14 Issue 2, ICIME 2011, Editor: Ken Grant, pp167 - 281

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Abstract

Cost‑effective inventory management includes balancing the cost of inventory with its profit. Most business owners fail to recognize the value of the cost of carrying inventory, which include not only the direct cost of storage, insurance and taxes but also the cost of money tied up in inventory. Running inventory using paper‑based systems, Excel files and traditional enterprise software is a costly and resource‑intensive approach that may not even address the appropriate issues for most businesses. It is with this in mind that this research proposes taking advantage of the Internet of Things (IoT) technology i.e. Radio Frequency Identification (RFID) and Web 2.0 tools in the management of inventory. RFID promotes the communication of things/object through sensors. On the other hand Web 2.0 tools promote the communication of people through their phones or desktop computers. The collaboration of these two technologies could improve inventory management. A comprehensive literature survey is conducted on inventory management functionalities. RFID and Web 2.0 technologies are then mapped to the identified inventory management functionalities. As a result the research proposes inventory management architecture. The paper looks at the architecture of a system that fully integrates the technical advantages of RFID and Web 2.0 tools, such as Twitter for loss prevention and as an enabler for locating misplaced stock, anti‑counterfeiting of stock, and notifications on stock level on the shelve, amongst other applications. The system focuses on enterprises in developing regions in Africa, and South Africa in particular.

 

Keywords: Internet of things, IoT, Radio Frequency Identification, RFID, Web 2.0 tools, inventory management, South African Enterprises, Twitter

 

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Journal Article

Internet Users Lived Experiences of Cultural (Values, Norms and Verbal Symbols) Changes in Iran Higher Education : Ethics and Philosophy topics  pp269-275

Narges Keshtiaray, Akram Akbarian

© Nov 2012 Volume 15 Issue 3, ICIME, Editor: Dan Remenyi, pp230 - 287

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Abstract

The present study qualitatively assesses Internet users' experiences of cultural changes. The type of method is phenomenological. Research participants were 14 university students from Khorasgan Islamic Azad University with intensity case sampling. The subjects were introduced by the administrator of the Internet site. Data collection was conducted by a semi‑structured interview and data were analyzed by Colaizzi 7‑step method. Total findings of this study after excluding common codes, including 236 concept codes that represented the experiences of participants in this study, were classified in three main themes as follows: 1 ‑ Change of Values such as Opinions, Beliefs and Morality (" Change of Beliefs " and " Lack of the Observation of Moral Laws ") 2 ‑ Norm Change ( "Life Style Changing" that come from Change of Tasks Doing Way, Change of Communication Way, Accelerate of knowledge exchanging and Social Participation Changing and " Change of Identity "that come from False Freedom and Corruption, Distrust, Social Change and Change of Wearing Mode ) and 3 ‑ A Change in Verbal Symbols (" Influence of English Words in Farsi "and" Getting Loan Terms from the Internet " ). These findings indicate that students have acquired a lot of positive and negative experiences while using the Internet which have affected the norms, ideas, beliefs, ethics and verbal symbols showing cultural changes in the society which mostly affect the young.

 

Keywords: symbols; ethics; youth; internet

 

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Journal Issue

Volume 9 Issue 2 / Nov 2006  pp45‑104

Editor: Dan Remenyi

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Editorial

Once again we have received an interesting range of research papers from authors around the world and furthermore they continue to represent a very wide range of thought with regards to the different applications of evaluation thinking for information and communication technology. It is clear that this field has not yet produced a clear consensus as to any particular methodology and I for one believe that this is what one might loosely call a “good thing”.

Six papers have been selected by our reviewers through the process or double‑blind peer review and this has produced six very interesting and yet different papers from authors in Sweden, Spain, The Netherlands, Ireland and Greece.

I trust readers will find these pieces of research as interesting as I have.

 

Keywords: IS integration, activity-based costing, assessment, business evaluation, cost management systems, e-business, e-commerce, enterprise modelling, evaluation framework, event study methodology, information systems effectiveness, information systems management, information systems quality, information technology productivity paradox, internet business, IS success, IT investment, process capability, project portfolio, risk management, software process maturity, system analysis metrics, value-at-risk, web-facilitated business

 

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