The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

Evaluation of Awareness and Acceptability of Using e‑Government Services in Developing Countries: the Case of Jordan  pp1-8

Saheer Al-Jaghoub, Hussein Al-Yaseen, Mouath Al-Hourani

© Jan 2010 Volume 13 Issue 1, ECIME 2009, Editor: Elizabeth Frisk and Kerstin Grunden, pp1 - 96

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Abstract

Similar to other developing countries, Jordan started a national e‑Government initiative aiming to streamline government procedures and make information and government services available to business and citizens online. This paper presents the results of a pilot study that aims to assess factors which could influence the awareness and use of e‑Government services in Jordan. It investigates issues such as: accessibility of e‑government, citizen's attitude toward various privacy and security, the required services and costs. The data was collected using quantitative and qualitative methods including a survey and interviews with e‑Government officials. The results of this preliminary study suggest that awareness of e‑government did not reach the required level. These findings are hoped to be useful for researchers, practitioners and policy makers.

 

Keywords: ICT, e-government, developing countries, Jordan, evaluation, mixed research

 

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Journal Article

Making Sense of E‑Commerce Customers Awareness in a Developing Country Context: A Framework for Evaluation  pp102-115

Husam Yaseen, Moh’d Alhusban, Amal Alhosban, Kate Dingley

© Nov 2017 Volume 20 Issue 2, Editor: Shaun Pather, pp59 - 141

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Abstract

The increasing number of Jordanian Internet users should naturally be reflected in e‑commerce conversions. However, this is not the case. While social‑media users in Jordan are becoming more engaged and involved in social‑media transactions, e‑commerce activities have not experienced a similar trend. This issue has been identified in the literature as the e‑commerce awareness paradox, wherein customers are partially aware but are not engaged. This points to a missing link between different levels of awareness and e‑commerce process engagement. This paper presents the results of research that has investigated and evaluated the awareness of e‑commerce among customers. In order to gain insight into customers’ awareness, data were collected from 386 participants. The data analysis identified that partial and full customer awareness are critical factors in the adoption and success of e‑commerce. Furthermore, four distinctive levels of awareness are identified, namely awareness of products and services (AOP/S), awareness of payment (AOP), awareness of delivery (AOD) and awareness of brand (AOB). This research contributes to the literature by providing a novel framework in which levels of awareness are mapped to four main processes of electronic commerce. The framework will be useful to e‑commerce practitioners as a basis to evaluate prospective customers’ levels of awareness, thereby to assist identifying precisely where they need to focus on the online acquisition journey.

 

Keywords: E-commerce, Jordan, Awareness, Payment, Partial Awareness, Full Awareness, Awareness of Products, Services, Awareness of Brand, Awareness of Delivery, E-commerce processes, Awareness evaluation.

 

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Journal Article

Post‑Implementation Evaluation of HealthCare Information Systems in Developing Countries  pp9-16

Hussein Al-Yaseen, Saheer Al-Jaghoub, Maher Al-Shorbaji, Maher SalimAl-Ahliyya Amman University, Amman, Jordan

© Jan 2010 Volume 13 Issue 1, ECIME 2009, Editor: Elizabeth Frisk and Kerstin Grunden, pp1 - 96

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Abstract

Information and Communication Technology (ICT) project managers require accurate and reliable evaluation to allocate and control project resources. In addition, many private hospitals indicate that a number of their projects have failed; and between one and two thirds of ICT projects exceed their budget and time. Further, about half of the expensive ICT projects at the end will be considered out of control and cancelled. Justifying ICT investments is a long standing problem, and managers for the past decades have expressed concerns about the value they are getting from their investments, and they have been searching for ways to evaluate and justify these projects. Hence, evaluation of ICT is therefore becoming an important issue for both managers and practitioners. This paper aims to investigate the current practice of both types of evaluation: Prior Operational Use evaluation ‑POUe‑ and Operational Use evaluation ‑OUe‑ in Jordanian private hospitals to better understand what is required for the evaluation process and its associated benefits; secondly, to collect information about how hospitals carry out the evaluation process. In doing so, we attempts to answer specific questions, such as: How prevalent is POUe and OUe? What criteria are being used in both types of evaluation? What are their main benefits and uses of each type of evaluation? Results suggest that most decision makers do not place much importance on OUe of their IT/IS. Most managers tend to think of it only as a formality rather than a proper evaluation process. Without adopting a formal OUe the cost of future health informatics would seem likely to be less accurately estimated.

 

Keywords: healthcare information systems, health informatics, evaluation, developing countries, Jordan

 

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Journal Issue

Volume 13 Issue 1, ECIME 2009 / Jan 2010  pp1‑96

Editor: Elizabeth Frisk, Kerstin Grunden

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Editorial

This issue represents papers presented at the 3rd European Conference on Information Management and Evaluation. The conference was held in September 2009 at the University of Gothenburg in Sweden.

 

Keywords: accounting firms, adoption, adoption barriers, business case, case study, cluster analysis (CA), collaborative technology (CT) business education, competitive advantage, complexity, computer-supported collaborative learning (CSCL), developing countries, developing countries, diffusion of innovation, e-Business adoption, e-government, e-Government portal, enterprise, ERP, European Union (EU) members, EUS, evaluation, executive information system, health informatics, HealthCare information systems, ICT, information and communication technology (ICT), information technology, integration, IT management practices, Jordan., mixed research, performance strategic value, post-implementation evaluation, RFID, satisfaction, small business, supply chain management, sustainability, TAM, technology-organizational-environment (TOE) framework, video conferencing, video-ethnography

 

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Journal Issue

Volume 20 Issue 2 / Nov 2017  pp59‑141

Editor: Shaun Pather

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Editorial

 

Keywords: information quality, system quality, service quality, satisfaction, high information intensity, banking sector, E-Supply Chain Coordination, SME Performance, Technology-Organization-Environment Framework, Resource-based View of the Firms, health information systems, information systems integration, interoperability, E-commerce, Jordan, Awareness, Payment, Partial Awareness, Full Awareness, Awareness of Products, Services, Awareness of Brand, Awareness of Delivery, E-commerce processes, Awareness evaluation, attitude certainty, processing fluency, web evaluation, online data collection, tool design, instrument, Networking Sites, Online Social Networking, Facebook, MySpace, Firm, Organization

 

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