The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

Evaluating Success in Post‑Merger IS Integration: A Case Study  pp143-150

Maria Alaranta

© Jan 2006 Volume 8 Issue 3, ECITE 2005 Special, Editor: Dan Remenyi, pp143 - 230

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Abstract

Despite the importance of post‑merger IS integration to the success of the whole merger, post‑merger IS inte‑ gration literature remains scarce. This paper attempts to synthesise the often implicit or vague definitions of post‑merger IS integration success with those provided in the vast body of literature on IS evaluation. As a result, four categories of success issues for post‑merger IS integration are proposed: User satisfaction with the integrated software's system and information quality as well as its use; Efficient and effective IS integration management; Efficient IS staff integration; and IS ability to support the underlying motives of the merger.

 

Keywords: IS Integration, Mergers, Acquisitions, M&A, Success, IS Evaluation

 

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Journal Article

Factors that Influence End‑Users’ Adoption of Smart Government Services in the UAE: A Conceptual Framework  pp11-23

Nasser A. Saif Almuraqab, Sajjad M. Jasimuddin

© Jul 2017 Volume 20 Issue 1, Editor: Shaun Pather, pp1 - 58

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Abstract

As mobile government (m‑government) services are a new field, there is limited research that identifies the factors that affect the acceptance of smart government (mobile‑application‑based) services. This study intends to explore the factors that seem to improve end‑users’ acceptance of mobile government services. Mobile technologies are one of the pillars of a smart city. Mobile technologies have huge potential to become one of governments’ most effective and efficient tools in offering their services to the public. However, the technologies that are available for use are not fully welcomed by end‑users. The key problem associated with the high failure rate of e‑government projects is the lack of awareness of the potential factors that may help citizens adopt m‑government services. By reviewing the existing work, this paper proposes a framework, as an extension of Davis’s technology acceptance model (1989), to address the factors that influence user acceptance of smart government services in the UAE and thereby guide the successful implementation of smart government. The literature reviewed led to ten propositions that present the main elements in ensuring end‑users’ adoption of smart government in the UAE. A framework is developed to highlight the key factors that influence the successful implementation of smart government services. The paper will help in understanding the key issues surrounding mobile applications that may support the successful operation of m‑government.

 

Keywords: e-government, m-government, smart government, technology acceptance model, UAE.

 

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Journal Article

Measuring the Performance of the IT Function in the UK Health Service Using a Balanced Scorecard Approach  pp1-10

Maurice Atkinson

© Jan 2004 Volume 7 Issue 1, Editor: Dan Remenyi, pp1 - 66

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Abstract

This paper explores how the Balanced Scorecard approach might be applied to measuring the performance of an IT department. Sample measures have been developed for each dimension of the scorecard for two key IT functions. A performance measurement record sheet has been developed to show how these measures would work in practice. The paper also outlines approaches to implementing, monitoring and reviewing these measures. Furthermore the benefits of such a performance management system and process have been identified.

 

Keywords: Information Technology, Balanced Scorecard, Performance Measurement

 

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Journal Article

Evaluating the Benefits of Regional Electronic Marketplaces: Assessing the Quality of the REM Success Model  pp11-20

Denise E Gengatharen, Craig Standing

© Jan 2004 Volume 7 Issue 1, Editor: Dan Remenyi, pp1 - 66

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Abstract

A number of regional Internet electronic marketplaces (REMs) have failed or are floundering, partly due to the lack of proper evaluation of their costs and benefits. This paper uses a conceptual REM Success Model to examine the costs and benefits of a REM in Western Australia. The model has been derived from an extension to the Updated DeLone & McClean IS Success Model. The findings from the case study indicate that the REM Success Model, which includes cognisance of SME‑profile and motivation of the market maker, allows up‑front identification of the costs and benefits to all stakeholders.

 

Keywords: E-Commerce, Regional Electronic Marketplaces, Small and Medium Enterprises, SMEs, Evaluation of Benefits, REM Success Model

 

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Journal Article

Questionnaire Based Usability Evaluation of Hospital Information Systems  pp21-30

Kai-Christoph Hamborg, Brigitte Vehse, Hans-Bernd Bludau

© Jan 2004 Volume 7 Issue 1, Editor: Dan Remenyi, pp1 - 66

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Abstract

The widespread distribution of HIS requires professional evaluation techniques. In this study we present a usability questionnaire called IsoMetrics which is based on the international standard ISO 9241 Part 10. The questionnaire was applied to assess the usability of a Hospital Information System. The equivalence of the online and a paper‑and‑pencil format of the questionnaire were investigated. The results show that the different formats do not affect the subject's ratings. IsoMetrics was proven to be a reliable technique for software evaluation in the field of hospital information systems supporting usability screenings in large organisations.

 

Keywords: Evaluation, usability, ISO 9241 Part 10, Hospital Information Systems, HIS, online questionnaire

 

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Journal Article

Developing an Evaluation Instrument for e‑Commerce Web Sites from the First‑Time Buyer's Viewpoint  pp31-42

Wei-Hsi Hung, Robert J McQueen

© Jan 2004 Volume 7 Issue 1, Editor: Dan Remenyi, pp1 - 66

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Abstract

This paper presents the process of developing an evaluation instrument specifically for the evaluation of e‑Commerce Web sites from the first‑time buyer's viewpoint. The development process is based on theoretical discussions of the Web evaluation and Web user satisfaction literature. A draft evaluation instrument was developed. To enhance its reliability and validity, several iterative trials on e‑Commerce Web sites were conducted. Some modifications were made to the instrument. The final version is capable of evaluating e‑ Commerce Web sites effectively. The instrument provides implications to both Web evaluation practitioners and academics.

 

Keywords: e-Commerce, Web evaluation, user satisfaction, transaction activity, instrument

 

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Journal Article

The Evaluation of Software Quality Factors in Very Large Information Systems  pp43-48

Souheil Khaddaj, G Horgan

© Jan 2004 Volume 7 Issue 1, Editor: Dan Remenyi, pp1 - 66

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Abstract

A quality model links together and defines the various software metrics and measurement techniques that an organisation uses which when measured, the approach taken must be sufficiently general for hybrid hardware and software systems. In this work software quality factors that should be taken into account in very large information systems will be considered. Such systems will require a high degree of parallelism and will involve a large number of processing elements. We start by identifying the metrics and measurement approaches that can be used. Many of the quality factors would be applied in similar way for sequential and paralleldistributed architectures, however a number of factors will be investigated which are relevant to the parallel class. In such a system many elements can fail which can have major impact on the system's performance, and therefore it affects the costbenefit factors. Portability and usability are other major problems that need to be taken into account when considering all the relevant factors that affect quality for such environments.

 

Keywords: Quality Modeling, Quality Measurement, Software Quality, Very Large Information Systems, Distributed Computing

 

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Journal Article

The Impact of IT investment in RSA e‑Commerce SME Organisations!  pp49-56

Sam Lubbe

© Jan 2004 Volume 7 Issue 1, Editor: Dan Remenyi, pp1 - 66

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Abstract

This article considers the possibility of a link between organisational performance and information technology (IT) investment intensity in SME organisations practising e‑Commerce for the period 20012002. The answers to the research questions note that in top performing organisations; (i) IT costs as proportions of operating costs were higher; (ii) IT costs as a proportion of turnover was lower, than in weak performing organisations; and (iii) that a positive correlation exists between the Computerisation Index (CI) and the Operating Costs ratio. The investigation also reveals that Chief Executive Officers (CEO)'s expect additional output while planning e‑Commerce operations and keeping IT budgets constant. Evidence is presented that company performance is linked to the level of IT investment intensity in the sample of organisations investigated, even though more output was expected from the IT department.

 

Keywords: Digital Commerce, e-Commerce, Framework, IT Investment

 

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