The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

Human Resources Transformation Beyond Boundaries in Outsourcing Business Model ‑ Expatriate Benchmarking  pp204-215

Swathi Duppada, Rama Chandra Aryasri

© Sep 2011 Volume 14 Issue 2, ICIME 2011, Editor: Ken Grant, pp167 - 281

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Abstract

Human Resource (HR) divisions of multi national companies (MNCs) are under tremendous pressure globally with the challenges and opportunities with the outsourcing business models to maintain competitive position in the marketplace. Attracting the mobile talent with multi dimensional skill set to address effective, efficient and controllable business needs is becoming complex, hence expatriate management and training has gained much attention. Successful Expatriate assignments drive revenue, value and growth to the organization. The expatriation process requires huge amount of effort for analysis, planning, selection and training before the departure of the associate to the host country from the home country. The authors would like to bring the practical approaches that needs to be considered in global business outsourcing model considering 3 dimensions … Associate delight, Customer delight and Investor delight with expatriate benchmarking. The research study also brings the expatriate management strategies in 3 categories … Onsite (foreign location / host country), Offshore (home country) and Near‑shore (country close to host country, but with lesser delivery cost). To substantiate the research, the data is collected from several Human resource leaders and managers at various levels … HR Executives, HR Analysts, HR Managers, Senior Managers from IT organizations in different geographies through interviews and web based surveys. Statistical analyses are conducted on the data collected through multiple channels and these analysis reveal that a) the organizations with good global management strategy had larger number of associates with better expatriate experience, steadier focus on leadership, resulted in better financials b) The training is mor e focused on technology and job related skill set, but often ignored the level of depth in imparting the behavioural and cultural skills. The main contributions of the paper are we have proposed expatriate transformation canonical model for expatriate resource requirements fulfilment requests originating across the globe for IT services organizations. Following the IT services industry, we have followed the benchmarking methodology and used a template to understand the expatriate management practices, in the past and present, as a part of the human resource management function and extrapolated the data for the future expatriate operations by strategically building a manageable operational model by utilizing and tuning the organization culture

 

Keywords: benchmarking, expatriate management, expatriate training, ROI, onsite, offshore, near-shore

 

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Journal Article

Survey on Available Methods to Evaluate IT Investment  pp71-82

Pornthep Chaysin, Jirapun Daengdej, Nopphon Tangjitprom

© Mar 2016 Volume 19 Issue 1, Editor: Shaun Pather, pp1 - 82

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Abstract

Abstract: Making decisions for Information Technology (IT) investments have become a critical decision in businesses today. IT investments are being seen as a strategic investment for many organizations. However, organizations are also concerned about h ow IT investment can be translated into dollar returns. In response, earlier literatures had attempted to propose evaluation methods and measurements to justify such investments. Unfortunately, none of these proposed solutions were considered appropriate for IT investment, hence to date, there are still no formal evaluation methods on the measurement of such investments. In view of this, this paper attempts to perform a survey across different evaluation solutions to justify IT investment and seek to furt her understand the different reasons that may prevent the IT industry from defining a standard evaluation method.

 

Keywords: Keyword: IT Investment, Evaluation Method, Return on Investment, ROI, Net Present Value, NPV, Payback, PBK, Internal Rate of Return, IRR

 

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