The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

Challenges of eGovernment Project Implementation in a South African Context  pp153-164

Rangarirai Matavire, Wallace Chigona, Dewald Roode, Eureka Sewchurran, Zane Davids, Alfred Mukudu, Charles Boamah Abu

© Oct 2010 Volume 13 Issue 2, ICIME 2010, Editor: Shaun Pather and Corrie Uys, pp97 - 196

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Abstract

The growing adoption of eGovernment by countries worldwide is a testimony to its role as an effective tool for public service delivery. In South Africa, it has been adopted as one of the cornerstones of the government’s strategy for making services accessible to its citizens. Consequently, various national, provincial and local government eGovernment initiatives have been implemented. The Western Cape provincial initiative is, to date, one of the flagships. The province is home to numerous government sanctioned projects at varying degrees of completion. The purpose of this exploratory research was to identify some of the factors which inhibit the successful implementation of eGovernment in the Western Cape, South Africa. Using analysis techniques derived from Grounded Theory Methodology, we show that leadership, project fragmentation, perceived value of Information Technology, citizen inclusion and task co‑ordination are among the key inhibitors of eGovernment success in the Western Cape Province. The relationships between the constraints to successful eGovernment implementation are also elucidated. We also point to further areas of study that can illuminate the key concerns within eGovernment discourse.

 

Keywords: eGovernemt, South Africa, grounded theory

 

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Journal Article

The Usage and Impact of Broadband: A South African Household analysis  pp134-147

Lisa F Seymour, Mogen Naidoo

© Nov 2013 Volume 16 Issue 2, Editor: Shaun Pather, pp86 - 161

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Abstract

Abstract: Broadband infrastructure is seen as crucial to a countrys social, economic and scientific goals and a requirement of the knowledge economy. Broadband has the ability to improve the lives of citizens as it can provide ICT skills for employment a nd improve access to online forms of education. It has been purported to provide consumers with better work/life balance attributed to increased empowerment and productivity, the ability to work from home and reduced stress. South Africa has recognized th e importance of high‑speed broadband technology to advance the communications infrastructure of the country. However, although the demand for broadband is quite high, the adoption of the technology is lower than anticipated, particularly within the househ olds of consumers. South Africa has fallen behind international peers in both the developed and some developing markets in its rollout of broadband services. While various studies and models aim to explain the adoption of broadband, there is little litera ture on the impact of broadband services in African countries. To address this need this paper investigates the use and impact of broadband services in South African households. The research comprises an initial literature review, followed by a qualitativ e study which is then validated by a quantitative study. The study shows that South African broadband users are predominantly experimental users. Users with higher usage of broadband in terms of variety or rate of use are able to work from home and purpor t to save time which results in a more comfortable lifestyle. They are more satisfied with the technology and show an interest in future‑oriented communication technologies. The resultant model adds to the existing literature and this analysis will allow various stakeholders such as government, Internet Service Providers (ISP), business consumers and public organisations to make more informed decisions on broadband infrastructure investments

 

Keywords: Keywords: broadband, South Africa, broadband benefits, broadband usage, broadband impact

 

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Journal Article

Toward an Understanding of Business Intelligence Systems Success: A South African Study  pp24-38

Taurayi Mudzana, Manoj Maharaj

© Jul 2017 Volume 20 Issue 1, Editor: Shaun Pather, pp1 - 54

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Abstract

This study investigates the success factors of business intelligence (BI) systems across three employment groups in South Africa. The three categories of employment groups are: top management, middle management, and operational staff. Based on a review of literature grounded on the DeLone and McLean model, a research model was proposed. This study hypothesized that information quality, system quality, service quality, user quality, user satisfaction, and individual impact are factors that might contribute to the success of BI systems among the different employment groups in South Africa. The proposed model was validated using responses taken from 211 BI users. The managerial implications of the findings are that differentiated BI implementation strategies aimed at specific employment groups might improve success rates, as opposed to a single broad‑brush strategy for all end users. The paper concludes by discussing the limitations of the study, which should be addressed in future research.

 

Keywords: business intelligence; information systems success; South Africa; DeLone and McLean

 

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Journal Article

The use of RFID and Web 2.0 Technologies to Improve Inventory Management in South African Enterprises  pp228-241

Sizakele Mathaba, Nomusa Dlodlo, Andrew Smith³, Mathew Adigun

© Sep 2011 Volume 14 Issue 2, ICIME 2011, Editor: Ken Grant, pp167 - 281

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Abstract

Cost‑effective inventory management includes balancing the cost of inventory with its profit. Most business owners fail to recognize the value of the cost of carrying inventory, which include not only the direct cost of storage, insurance and taxes but also the cost of money tied up in inventory. Running inventory using paper‑based systems, Excel files and traditional enterprise software is a costly and resource‑intensive approach that may not even address the appropriate issues for most businesses. It is with this in mind that this research proposes taking advantage of the Internet of Things (IoT) technology i.e. Radio Frequency Identification (RFID) and Web 2.0 tools in the management of inventory. RFID promotes the communication of things/object through sensors. On the other hand Web 2.0 tools promote the communication of people through their phones or desktop computers. The collaboration of these two technologies could improve inventory management. A comprehensive literature survey is conducted on inventory management functionalities. RFID and Web 2.0 technologies are then mapped to the identified inventory management functionalities. As a result the research proposes inventory management architecture. The paper looks at the architecture of a system that fully integrates the technical advantages of RFID and Web 2.0 tools, such as Twitter for loss prevention and as an enabler for locating misplaced stock, anti‑counterfeiting of stock, and notifications on stock level on the shelve, amongst other applications. The system focuses on enterprises in developing regions in Africa, and South Africa in particular.

 

Keywords: Internet of things, IoT, Radio Frequency Identification, RFID, Web 2.0 tools, inventory management, South African Enterprises, Twitter

 

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Journal Article

Antecedents of Green IT Adoption in South African Higher Education Institutions  pp173-187

Shaun Thomson, Jean-Paul van Belle

© Sep 2015 Volume 18 Issue 2, The special issue from ECIME 2014, Editor: Jan Devos, pp93 - 210

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Abstract

Abstract: Organizations are now increasingly expected to address the sustainability of their information technology (IT) and communication infrastructure. This research investigates the antecedents for the adoption of Green IT in South African higher ed ucation institutions (HEI), namely which drivers and readiness factors influence Green IT adoption. Green IT comprises of server virtualization, storage virtualization, storage consolidation, environment‑friendly IT procurement, electronic waste managem ent policies and measuring the environmental impact of IT. For the purpose of this research, Green IT drivers were classified into economic, ethical, response and regulatory drivers as per Mollas (2008) Green IT model. Additionally, we also investigate d the role of the following Green IT readiness factors: institutional, organisational and value network Green IT. IT managers at all South Africas HEIs were approached through an online survey. Given the small number of HEIs in South Africa, sample size was necessarily limited but the responses received represent a significant and representative portion of the South African HEIs and encouraging results were found. All Green IT drivers were found to be significant antecedents in the adoption of green IT, although the overall adoption of green IT is relatively low. However, most HEI stakeholders in the HEI value network, i.e. suppliers, investors, competitors and government, do not seem to exert a significant influence on green IT adoption. We condensed th ese antecedents into a revised Green IT adoption model. Our research instrument and proposed resultant Green IT model should be of interest, not only to HEI stakeholder in South Africa and elsewhere in the world, but also to researchers in the field of su stainability of information technologies and the manufacturers of green and sustainable technologies. ( %FIRSTNAME% %LASTNAME%: I have added this in due to the mention in the conclusion that Economic Drivers seem to be one of the main deciding factors. T his would be of interest to manufacturers of the technology for marketing purposes.)

 

Keywords: Keywords: green IT, adoption drivers, readiness, sustainability, higher education institutions, HEIs, South Africa

 

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Journal Issue

Volume 13 Issue 2, ICIME 2010 / Oct 2010  pp97‑196

Editor: Shaun Pather, Corrie Uys

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Editorial

We have pleasure in presenting this special issue of EJISE.  As Information and Communications Technologies and the related Information Systems become ever more pervasive across all spheres of business, government and community based organizations, the scope of this journal has flexed to accommodate these varied settings in which pertinent research problems are located.   Consequently, in this special issue wide‑ranging problems related to the broad ambit of IS evaluation is reported on: 

As many countries continue to develop policies to enhance and sustain the growth of the SME sector, so too does the expenditure and consumption of IT amongst this category of business grow at an ever increasing rate thus warranting the attention of evaluation research. Avraam Papastathopoulos and Christina Beneki investigate an important concern with regards to the factors which are associated with the benefits from the adoption of ICTs amongst SMEs. In a study of the Greek SME sector the paper provides evidence that strategy plays a major role in the adoption and the appropriate use of ICTs.  Importantly their research also finds that prior entrepreneurial experience‑knowledge of ICT is significantly associated with the ICT performance. 

RFID technologies are increasingly used in a number of organisational settings for inventory control and management. Paul Golding and Vanesa Tennant contribute to our understanding of evaluation by proposing a methodology to evaluate the RFID inventory reader in a library.  Whilst the findings of this paper hone in on the application of RFID in a specific environment, the findings provide a basis for which evaluation of RFID in other similar contexts can take place, and thus adds to the conceptual base on RFID performance testing.

Notwithstanding many years of case studies and an increasing body of literature on ERP implementation and evaluation thereof questions continue to arise in respect of successful outcomes.  Brian O’Donovan and his co‑authors argue that during the ERP usage stage the intended efficiencies from ERP systems are not always realised. Having studied organisational memory mismatches and the resultant coping strategies their research posits that mismatches and short‑term coping strategies were found to contribute to ERP underperformance. 

In their paper Peter Weimann and co authors investigate the role of communications culture in a distributed team environment.  In assessing the role of ICTs in such an environment the paper argues that team member satisfaction and team success can only be accomplished if the communication culture in the company takes into account the technologies used and the distributed work setting. 

From amongst the various IS evaluation approaches, those apporaches which focus on the role of human stakeholders  are  worthy of a deeper understanding. Jeffrey Bagraim examines the multiple commitments of information technology knowledge workers and the related outcomes of such commitment. The results of his study challenges managers to review their assumptions about the organizational commitments of information technology knowledge workers.

Web 2.0 applications also receive attention in this issue.  Hooper and Evans investigate the value congruence of social networking services in New Zealand, and make an assessment of ethical information handling.  Their findings demonstrate significant shortcomings in the contractual relationships between the users and social networking services and they argue that this could be exploited in order to misuse personally identifiable data.

The paper by Racheal Lindsay and co‑authors discusses measures which are used to monitor data quality in the context of mobile devices in the UK police force.  Their findings show that whilst there are processes in place to verify data standards, these processes only take into consideration the structural completeness of data, and not other measurements of data quality, such as accuracy, timeliness, relevance, understandability and consistency.

Robbert in't Hout and coauthors studied how a wiki could be used to improve knowledge sharing.  The paper reports on a case study in which a consulting company was able to improve knowledge sharing amongst consultants during the devleopment of a Municipal Traffic and Transport Plan.  The findings  suggest that wikis need to be tuned to the learning styles that are available within the community that will use the tool.  In the context of knowledge sharing impolrtant lessons for wiki design are offered.

Finally, in a study of e‑government adoption, Rangarirai Matavire and co‑authors report on factors which inhibit the successful implementation of e‑government in South Africa. The findings of their research demonstrate that leadership, project fragmentation, perceived value of Information Technology, citizen inclusion and task co‑ordination are among the key inhibitors of e‑government success.

Shaun Pather and Corrie Uys

South Africa, October 2010

 

Keywords: affective commitment, boosting behaviour, communication culture, communication pattern, communication technology, data quality, e-Government, enterprise systems, entrepreneurial experience, ERP customising, ERP systems, ERP training, ERP usage, evaluation, grounded theory, helping behaviour, ICT-adoption, ICT-performance, ICT-strategy, interface design , knowledge management , law enforcement, library, mobile working, Municipal Traffic and Transport Planning, New Zealand Privacy Act 1993, ordinal regression, organisational memory, performance , personal security, personally identifiable information, privacy policies, RFID, social networking services , social software, South Africa, turnover intentions, value congruence, virtual teams, Wiki

 

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Journal Issue

Volume 20 Issue 1 / Jul 2017  pp1‑54

Editor: Shaun Pather

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Editorial

From July 2017 the Electronic Journal of IS Evaluation is moving to a continuous publishng model. This means that once a paper has completed the review process and the publishing fee has been received, it will proceed directly to production, and the time from submission to publication will be reduced.

A a reasult of this, Volume 20 Issue 1 will continue to have papers appended until the Editor decides to close the issue. An editorial will then be added here to complete the issue.

 

Keywords: E-Government, E-Government Benefits, Evaluation Models, Satisfaction-Satisfaction Matrix, e-government, m-government, smart government, technology acceptance model, UAE, business intelligence; information systems success; South Africa; DeLone and McLean, emergency management, information system, psychology, decision making, information processing, decision support, design principles, system design

 

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