The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

Barriers to the Adoption and Use of an Electronic Medication Record  pp218-229

Maren Sander Granlien, Morten Hertzum

© Jul 2012 Volume 15 Issue 2, Editor: Shaun Pather, pp149 - 229

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Abstract

Clinicians adoption of the information systems deployed at hospitals is crucial to achieving the intended effects of the systems, yet many systems face substantial adoption barriers. In this study we analyse the adoption and use of an electronic medicati on record (EMR) 2‑4 years after its deployment. We investigate mid‑and‑lower‑level managers perception of (a) the extent to which clinicians have adopted the EMR and the work procedures associated with its use and (b) possible barriers toward adopt ing the EMR and work procedures, including the managers perception of the usefulness and ease of use of the EMR. The investigation consists of a questionnaire survey sent to the EMR managers in one Danish healthcare region, followed up with interviews at two hospital wards. The EMR is generally perceived as useful, yet respondents state that adoption of the EMR and related procedures is far from obtained. Eleven categories of barrier are identified with uncertainty about what the barriers concretely are as the prime barrier. This prime barrier is particularly noteworthy because the respondents are formally responsible for the adoption of the EMR. It is apparent that time alone has not led to consistent adoption of the EMR. We discuss implications of this finding for the organizational implementation of systems such as the EMR.

 

Keywords: adoption, technology acceptance, adoption barriers, organizational implementation, electronic medication record, healthcare IT.

 

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Journal Article

Extending Tam to Information Visualization: A Framework for Evaluation  pp46-58

Sabrina Bresciani, Martin Eppler

© Jul 2015 Volume 18 Issue 1, Editor: Shaun Pather, pp1 - 92

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Abstract

Abstract: Studies on the evaluation of information visualization techniques are flourishing, and related methodologies have been discussed in a growing number of recent studies. Yet, these evaluations concentrate mostly on usability measures and cognitive evaluations. In contrast, this contribution focuses on the various factors that drive the adoption of information visualization techniques. The Technology Acceptance Model and the Diffusion of Innovations theory are deployed to develop a framework for ev aluating information visualization adoption. These seminal theories are extended and adapted to Information Visualization, resulting into a framework with three main dimensions: perceived ease of use, perceived usefulness, and perceived authority. The app lication of this theoretically‑based evaluation framework is illustrated through positive and negative examples. As many visualization solutions have not achieved a wide use, the question of which factors foster their adoption seems to be a particularly r elevant yet under‑researched topic.

 

Keywords: Keywords: Information Visualization, Technology Acceptance Model, Diffusion of Innovations, evaluation, adoption

 

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Journal Article

Factors that Influence End‑Users’ Adoption of Smart Government Services in the UAE: A Conceptual Framework  pp11-23

Nasser A. Saif Almuraqab, Sajjad M. Jasimuddin

© Jul 2017 Volume 20 Issue 1, Editor: Shaun Pather, pp1 - 58

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Abstract

As mobile government (m‑government) services are a new field, there is limited research that identifies the factors that affect the acceptance of smart government (mobile‑application‑based) services. This study intends to explore the factors that seem to improve end‑users’ acceptance of mobile government services. Mobile technologies are one of the pillars of a smart city. Mobile technologies have huge potential to become one of governments’ most effective and efficient tools in offering their services to the public. However, the technologies that are available for use are not fully welcomed by end‑users. The key problem associated with the high failure rate of e‑government projects is the lack of awareness of the potential factors that may help citizens adopt m‑government services. By reviewing the existing work, this paper proposes a framework, as an extension of Davis’s technology acceptance model (1989), to address the factors that influence user acceptance of smart government services in the UAE and thereby guide the successful implementation of smart government. The literature reviewed led to ten propositions that present the main elements in ensuring end‑users’ adoption of smart government in the UAE. A framework is developed to highlight the key factors that influence the successful implementation of smart government services. The paper will help in understanding the key issues surrounding mobile applications that may support the successful operation of m‑government.

 

Keywords: e-government, m-government, smart government, technology acceptance model, UAE.

 

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Journal Article

Acceptance of Open Learning Resources: Perspectives of Higher Education Students in India  pp80-93

Jyotsna Singh, Prabin Kumar Panigrahi

© Nov 2018 Volume 21 Issue 2, Editor: Prof Shaun Pather, pp63 - 168

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Abstract

The growing repository of learning resources on the internet provides a ubiquitous opportunity for learning. Worldwide, millions of learners leverage open learning resources (OLRs) to acquire knowledge and skills. Students in academic settings are ardent users of OLRs such as MOOCs and OERs. The purpose of this paper is to identify the factors influencing voluntary acceptance of OLRs by higher education students for complementing learning in the Indian context. The study also proposes a measurement scale for OLRs self‑efficacy (OSE). This study extends and validates the innovation diffusion theory (IDT). The integrated research model reflects the effects of relative advantage, compatibility, OSE, subjective norm and facilitating conditions on acceptance of OLRs. Online survey data from 457 technical students in India were used for analysis using structural equation modeling. Results suggest that while relative advantage, compatibility, OSE and the subjective norm significantly impact intention to use OLRs, effect of facilitating conditions is not significant. Compatibility and OSE also significantly impact relative advantage. The proposed measure of OSE has valid psychometric properties. This study has advanced knowledge on the phenomenon of voluntary acceptance of OLRs from the perspective of students in traditional academic settings in a developing country context by extending and validating IDT. To the best of our knowledge, this is the first empirical study to understand the acceptance of OLRs by students in India. This study also provides a measure for OSE. The relative advantage mediating the effect of OSE on intention is confirmed by the results, which is scarcely tested before empirically. The study has practical implications for policy makers and teachers in a developing country to provide a more contextual learning environment to the students.

 

Keywords: Acceptance of Open Learning Resources, Self-efficacy, MOOCs and OERs in India, Technology acceptance, Informal online-learning, Open educational content and higher education

 

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Journal Article

Big Data Analytics Usage and Business Performance: Integrating the Technology Acceptance Model (TAM) and Task Technology Fit (TTF) Model  pp28-47

Hemlata Gangwar

© Feb 2020 Volume 23 Issue 1, Editor: Prof Shaun Pather, pp1 - 95

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Abstract

The purpose of this study is to propose a unified model integrating both the technology acceptance model (TAM) and task technology fit (TTF) model, and explore the organizational and environmental fit of the integrated model in order to investigate usage of Big Data Analytics and its effect on business performance. A questionnaire was used to collect data from 280 companies in CPG & Retail, Healthcare, Banking and Telecom in India. The data were analysed using exploratory and confirmatory factor analyses. Further, structural equation modelling was used to test the proposed model. The findings show that the research model for integrating the TAM for adoption and TTF model for utility provides a more comprehensive understanding of Big Data Analytics usage. The study identified task technology fit , individual technology fit, organizational data fit, organizational process fit, and business strategy fit as Tidd important variables for affecting Big Data Analytics usage using perceived ease of use (PEOU) and perceived usefulness (PU) as mediating variables. Competitive fit and partner support/customer fit were also found to be directly affecting Big Data Analytics usage, which in turn has significant influence on business performance. The model explained 71.4 percent of Business performance. The integrated model may be used as a guideline to ensure a positive outcome of Big Data Analytics usage in organizations. This study combined both the key ideas of TAM and TTF to show that they were necessary in predicting Big Data Analytics usage and business performance.

 

Keywords: Big Data Analytics, Technology Acceptance Model, Task Technology Fit, Technological Fit, Organizational Fit, Environmental Fit

 

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Journal Article

Sandbox Environments in an ERP System Context: Examining User Attitude and Satisfaction  pp17-27

Tim Klaus, Chuleeporn Changchit

© Feb 2020 Volume 23 Issue 1, Editor: Prof Shaun Pather, pp1 - 95

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Abstract

Enterprise Resource Planning (ERP) systems are large complex software packages that are widely used in organizations today. Due to the complexity, sandbox environments are often used for training on ERP systems. This study examines the effectiveness of training using a sandbox environment, specifically examining user attitudes, users’ perception of financial knowledge gained, and user satisfaction in the ERP environment while learning financial concepts. The theoretical framework is based on the Technology Acceptance Model with additional factors predicted to impact users’ attitude and satisfaction. Data were collected from 124 subjects who voluntarily participated in the study. Structural Equation Modeling was used to analyze the data. The results of this study should help organizations understand the factors impacting user attitudes on ERP training leading to higher self‑perception of knowledge gains and task completion satisfaction. In addition, this study provides the results of using ERP systems as a tool for financial education.

 

Keywords: Enterprise Resource Planning (ERP) System, Technology Acceptance Model (TAM), Perceived Usefulness, Perceived Ease of Use, Perceived Knowledge Gained, Task Completion Satisfaction

 

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Journal Issue

Volume 20 Issue 1 / Jul 2017  pp1‑58

Editor: Shaun Pather

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Editorial

From July 2017 the Electronic Journal of IS Evaluation is moving to a continuous publishng model. This means that once a paper has completed the review process and the publishing fee has been received, it will proceed directly to production, and the time from submission to publication will be reduced.

A a reasult of this, Volume 20 Issue 1 will continue to have papers appended until the Editor decides to close the issue. An editorial will then be added here to complete the issue.

 

Keywords: E-Government, E-Government Benefits, Evaluation Models, Satisfaction-Satisfaction Matrix, e-government, m-government, smart government, technology acceptance model, UAE, business intelligence; information systems success; South Africa; DeLone and McLean, emergency management, information system, psychology, decision making, information processing, decision support, design principles, system design

 

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Journal Issue

Volume 21 Issue 2 / Nov 2018  pp63‑168

Editor: Prof Shaun Pather

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Keywords: Acceptance of Open Learning Resources, Self-efficacy, MOOCs and OERs in India, Technology acceptance, Informal online-learning, Open educational content and higher education, big data analytics, cloud computing, cloud-based big data analytics, small business enterprise

 

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