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Journal Article

Internet Banking in Brazil: Evaluation of Functionality, Reliability and Usability  pp41-50

Eduardo Diniz, Roseli Morena Porto, Tomi Adachi

© Jan 2005 Volume 8 Issue 1, Editor: Dan Remenyi, pp1 - 80

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Abstract

Evaluating the performance of business Web sites has been a constant concern of researchers in different fields. This article presents an approach that contributes to the development of a methodology to assist researchers, developers and managers to establish criteria to evaluate and build digital business environments. Based on a multiple case study in three large banks in Brazil, this article proposes and tests a model of three dimensions to evaluate virtual business environments from the user's point of view: functionality, evaluates the offered services profile; reliability, investigates the security of a transactional site; and usability evaluates the quality of user interaction with the site.

 

Keywords: internet banking, banking technology, usability, security, Internet

 

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