The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

Firms Patterns of e‑Business Adoption: Evidence for the European Union‑27  pp47-56

Tiago Oliveira, Maria Fraga Martins

© Jan 2010 Volume 13 Issue 1, ECIME 2009, Editor: Elizabeth Frisk and Kerstin Grunden, pp1 - 96

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Abstract

Research has shown that firms using e‑business achieve considerable returns through efficiency improvements, inventory reduction, sales increase, customer relationship enhancement, new market penetration, and ultimately financial returns. However, there is little systematic research in terms of e‑business adoption patterns in firms across countries and industries. This study addresses the research gap by analysing the pattern of e‑business adoption by firms across European Union (EU) members. For that, we used the survey data from 6,964 businesses in EU27 members (excluding Malta and Bulgaria). The choice of variables that we will use in our study is based on the technology‑organization‑environment (TOE) theory. In the TOE framework, three aspects may possibly influence e‑business adoption: technological context (technology readiness and technology integration), organizational context (firm size, expected benefits and barriers of e‑business and improved products or services or internal processes) and environmental context (internet penetration and competitive pressure). We performed a factor analysis (FA) of multi‑item indicators to evaluate the validity and to reduce the number of variables. We used the principal component technique with varimax rotation to extract four eigen‑value, which were all greater than one. The first four factors explain 72.4% of variance contained in the data. The four factors found are: expected benefits and obstacles of e‑business, internet penetration, technology readiness and technology integration. These factors are in accordance with the literature review. Afterwards, we performed a cluster analysis (CA) using variables obtained from the FA and the other variables were gathered directly (firm size, employees education, improved products or services or internal processes and competitive pressure) from the e‑Business W@tch survey. In the CA we used hierarchical and non hierarchical methods. We obtained four distinct groups of e‑business adoption. The pattern of these groups suggested that in the European context the most important factor to characterize e‑business adoption is the specific characteristics of the industry and is not the country to which the firms belong.

 

Keywords: e-business adoption, information and communication technology, ICT, technology-organizational-environment, TOE, framework, cluster analysis, CA, European Union, EU, members

 

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Journal Article

Changing the Communication Culture of Distributed Teams ina World Where Communication is Neither Perfect nor Complete  pp187-196

Peter Weimann, Christian Hinz, Else Scott, Michael Pollock

© Oct 2010 Volume 13 Issue 2, ICIME 2010, Editor: Shaun Pather and Corrie Uys, pp97 - 196

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Abstract

Distributed teams have been set up to work together across space, time and even organisational boundaries over the last few years, to increase the availability of scarce skills, reduce travel costs, and increase worker job satisfaction through fewer relocations. This has been due to globalisation, shorter development cycles and scarce human expert resources placing additional pressure onto project teams. Technological developments, such as various communication technologies, have helped to support this move to distributed teams. These communication technologies, including phone and video conferencing, mobile technologies and the Internet, help team members handle project tasks in a distributed or virtual team project environment. This case study based paper provides an analysis of the communication culture and tools of the distributed teams of a large German manufacturer. The communication behaviours and tools used by these real distributed teams working together in different settings on international projects are analysed. The advantages and disadvantages of the distributed work setting and the different technologies used by the teams were gathered via a questionnaire and interviews with the leader and members of the different teams. The findings show that regular face‑to‑face meetings, email and phone still play a pivotal role in team communications, even though a variety of communication tools is available. The results also indicate that, like non‑distributed teams, a need for common ground and shared meaning, or social context, are essential elements for the communications within a distributed team. Face‑to‑face meetings are still important to create a common ground and shared meaning in distributed teams. The complexity of the tasks needed to be performed by the distributed team is also affected by this social context. Team members often complain about misuse of the different tools, as well as a lack of communication rules regarding the different communication tools. The case study shows that team member satisfaction and team success can only be accomplished if the communication culture in the company takes into account the technologies used and the distributed work setting.

 

Keywords: communications culture, virtual teams, communication technology, communication pattern, change management

 

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Journal Article

A Citizen Benefit Perspective of Municipal Enterprise Resource Planning Systems  pp85-98

Takauya Chandiwana, Shaun Pather

© May 2016 Volume 19 Issue 2, ECIME 2015, Editor: Elias Pimenidis, pp83 - 134

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Abstract

Abstract: Over the past three decades, Enterprise Resource Planning (ERP) systems have been adopted by businesses with increasing frequency to improve organisational efficiencies and to remedy fragmentation of information systems across company function s. In the public sector as well, many governments, especially at national and regional levels, have also been recognising the benefits of ERP systems. This paper reports on a case study of a large metropolitan municipality. Qualitative methodologies were employed in the form of in‑depth interviews amongst selected respondents in the selected case. The study used hermeneutical principles of qualitative data analysis to elicit the findings. The research determined that, in addition to improving internal bus iness processes, there are clear benefits to the citizen when public institutes like municipalities implement ERP systems. This study identifies a number of resultant and potential benefits as well as the management practices that are being employed by th e municipal management to ensure maximum ERP system benefit to the citizens. These are, in fact, both indirect benefits which are found generically in any ERP system as well as direct benefits to citizens that are visible. The findings indicate that ERP s ystems promote financial sustainability, lowers overall ICT operational costs, reduce communication costs, enables an efficient budget and results in better overall governance of local governments.

 

Keywords: Keywords: ERP benefits, Information and communication technology, Information systems, Enterprise Resource Planning, ICT benefits management, municipal ERP system

 

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Journal Issue

Volume 13 Issue 1, ECIME 2009 / Jan 2010  pp1‑96

Editor: Elizabeth Frisk, Kerstin Grunden

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Editorial

This issue represents papers presented at the 3rd European Conference on Information Management and Evaluation. The conference was held in September 2009 at the University of Gothenburg in Sweden.

 

Keywords: accounting firms, adoption, adoption barriers, business case, case study, cluster analysis (CA), collaborative technology (CT) business education, competitive advantage, complexity, computer-supported collaborative learning (CSCL), developing countries, developing countries, diffusion of innovation, e-Business adoption, e-government, e-Government portal, enterprise, ERP, European Union (EU) members, EUS, evaluation, executive information system, health informatics, HealthCare information systems, ICT, information and communication technology (ICT), information technology, integration, IT management practices, Jordan., mixed research, performance strategic value, post-implementation evaluation, RFID, satisfaction, small business, supply chain management, sustainability, TAM, technology-organizational-environment (TOE) framework, video conferencing, video-ethnography

 

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Journal Issue

Volume 13 Issue 2, ICIME 2010 / Oct 2010  pp97‑196

Editor: Shaun Pather, Corrie Uys

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Editorial

We have pleasure in presenting this special issue of EJISE.  As Information and Communications Technologies and the related Information Systems become ever more pervasive across all spheres of business, government and community based organizations, the scope of this journal has flexed to accommodate these varied settings in which pertinent research problems are located.   Consequently, in this special issue wide‑ranging problems related to the broad ambit of IS evaluation is reported on: 

As many countries continue to develop policies to enhance and sustain the growth of the SME sector, so too does the expenditure and consumption of IT amongst this category of business grow at an ever increasing rate thus warranting the attention of evaluation research. Avraam Papastathopoulos and Christina Beneki investigate an important concern with regards to the factors which are associated with the benefits from the adoption of ICTs amongst SMEs. In a study of the Greek SME sector the paper provides evidence that strategy plays a major role in the adoption and the appropriate use of ICTs.  Importantly their research also finds that prior entrepreneurial experience‑knowledge of ICT is significantly associated with the ICT performance. 

RFID technologies are increasingly used in a number of organisational settings for inventory control and management. Paul Golding and Vanesa Tennant contribute to our understanding of evaluation by proposing a methodology to evaluate the RFID inventory reader in a library.  Whilst the findings of this paper hone in on the application of RFID in a specific environment, the findings provide a basis for which evaluation of RFID in other similar contexts can take place, and thus adds to the conceptual base on RFID performance testing.

Notwithstanding many years of case studies and an increasing body of literature on ERP implementation and evaluation thereof questions continue to arise in respect of successful outcomes.  Brian O’Donovan and his co‑authors argue that during the ERP usage stage the intended efficiencies from ERP systems are not always realised. Having studied organisational memory mismatches and the resultant coping strategies their research posits that mismatches and short‑term coping strategies were found to contribute to ERP underperformance. 

In their paper Peter Weimann and co authors investigate the role of communications culture in a distributed team environment.  In assessing the role of ICTs in such an environment the paper argues that team member satisfaction and team success can only be accomplished if the communication culture in the company takes into account the technologies used and the distributed work setting. 

From amongst the various IS evaluation approaches, those apporaches which focus on the role of human stakeholders  are  worthy of a deeper understanding. Jeffrey Bagraim examines the multiple commitments of information technology knowledge workers and the related outcomes of such commitment. The results of his study challenges managers to review their assumptions about the organizational commitments of information technology knowledge workers.

Web 2.0 applications also receive attention in this issue.  Hooper and Evans investigate the value congruence of social networking services in New Zealand, and make an assessment of ethical information handling.  Their findings demonstrate significant shortcomings in the contractual relationships between the users and social networking services and they argue that this could be exploited in order to misuse personally identifiable data.

The paper by Racheal Lindsay and co‑authors discusses measures which are used to monitor data quality in the context of mobile devices in the UK police force.  Their findings show that whilst there are processes in place to verify data standards, these processes only take into consideration the structural completeness of data, and not other measurements of data quality, such as accuracy, timeliness, relevance, understandability and consistency.

Robbert in't Hout and coauthors studied how a wiki could be used to improve knowledge sharing.  The paper reports on a case study in which a consulting company was able to improve knowledge sharing amongst consultants during the devleopment of a Municipal Traffic and Transport Plan.  The findings  suggest that wikis need to be tuned to the learning styles that are available within the community that will use the tool.  In the context of knowledge sharing impolrtant lessons for wiki design are offered.

Finally, in a study of e‑government adoption, Rangarirai Matavire and co‑authors report on factors which inhibit the successful implementation of e‑government in South Africa. The findings of their research demonstrate that leadership, project fragmentation, perceived value of Information Technology, citizen inclusion and task co‑ordination are among the key inhibitors of e‑government success.

Shaun Pather and Corrie Uys

South Africa, October 2010

 

Keywords: affective commitment, boosting behaviour, communication culture, communication pattern, communication technology, data quality, e-Government, enterprise systems, entrepreneurial experience, ERP customising, ERP systems, ERP training, ERP usage, evaluation, grounded theory, helping behaviour, ICT-adoption, ICT-performance, ICT-strategy, interface design , knowledge management , law enforcement, library, mobile working, Municipal Traffic and Transport Planning, New Zealand Privacy Act 1993, ordinal regression, organisational memory, performance , personal security, personally identifiable information, privacy policies, RFID, social networking services , social software, South Africa, turnover intentions, value congruence, virtual teams, Wiki

 

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