The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

Do IS consultants enhance IS competences in SMEs?  pp14-25

Adrian Bradshaw, Paul Cragg, Venkat Pulakanam

© Jun 2013 Volume 16 Issue 1, ECIME 2012, Editor: Dr. David Sammon and Dr. Tadhg Nagle, pp1 - 84

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Abstract

Abstract: Many small and medium‑sized enterprises (SMEs) turn to consultants for assistance with IS projects, for example, to help the firm select and implement a new system. Prior studies have shown that consultants have a major influence on IS success for SMEs. However, despite its importance to IS success, relatively little research has focused on the relationship between SMEs and IS consultants and whether this relationship has any impact or influence on the development of IS competences in SMEs. T his study investigates whether consultants compensate for or enhance an SMEs IS competences during a major IS project. A multiple case study approach was adopted involving SMEs who implemented an Accounting Information System (AIS). The case firms prov ide evidence that SMEs lack many IS skills and abilities. The study identified a number of competences that are compensated or enhanced by consultants. The major finding of this study is that IS consultants help SMEs overcome a lack of IS competences, rat her than help develop IS competences within an SME. Managing the relationship between consultant and SME is crucial for SMEs lacking many IS competences.

 

Keywords: Keywords: IS projects, IS consultants, SMEs, competences, Resource-based Theory, Accounting Information System

 

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Journal Article

Enterprise System Implementation from the Functional Consultants’ Perspective  pp36-46

Przemysław Lech

© Jul 2014 Volume 17 Issue 1, Special issue from ECIME 2013, Editor: Prof Przemyslaw Lech, pp1 - 121

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Abstract

Abstract: Although Enterprise System (ES) implementation (formerly Enterprise Resource Planning systems) literature is extremely broad, most of it takes the perspective of the implementing organisation and its employees, i.e., project managers, key users and users. The fact that it is both possible and popular to conduct such a complicated, time‑consuming and expensive project using functional consultants is largely omitted. This study explores the Enterprise System implementation project from the perspective of the functional consultants and is based on the analysis of project documentation and interviews. The research questions answered by this study include the consultants’ requirements from other project participants, which help them to accomplish the goals of each project phase, to complete the activities performed in each project phase, and to deliver the products that are requested of them.

 

Keywords: Keywords: enterprise systems, ERP, implementation, project, consultants

 

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