The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

Use and Impact of ICT on SMEs in Oman  pp171-184

Rafi Ashrafi, Muhammed Murtaza

© Nov 2008 Volume 11 Issue 3, Editor: Dan Remenyi, pp109 - 212

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Abstract

This paper presents the results of an exploratory study carried out to learn about the use and impact of Information and Communication Technologies (ICT) on Small and Medium Sized Enterprises (SMEs) in Oman. The study investigates ICT infrastructure, software used, driver for ICT investment, perceptions about business benefits of ICT and outsourcing trends of SMEs. The study provides an insight on the barriers for the adoption of ICT. Data on these aspects of ICT was collected from 51 SMEs through a survey instrument. The results of the study show that only a small number of SMEs in Oman are aware of the benefits of ICT adoption. The main driving forces for ICT investment are to provide better and faster customer service and to stay ahead of the competition. A majority of surveyed SMEs have reported a positive performance and other benefits by utilizing ICT in their businesses. Majority of SMEs outsource most of their ICT activities. Lack of internal capabilities, high cost of ICT and lack of information about suitable ICT solutions and implementation were some of the major barriers in adopting ICT. These findings are consistent with other studies e.g. (Harindranath et al 2008). There is a need for more focus and concerted efforts on increasing awareness among SMEs on the benefits of ICT adoption. The results of the study recognize the need for more training facilities in ICT for SMEs, measures to provide ICT products and services at an affordable cost, and availability of free professional advice and consulting at reasonable cost to SMEs. Our findings therefore have important implication for policy aimed at ICT adoption and use by SMEs. The findings of this research will provide a foundation for future research and will help policy makers in understanding the current state of affairs of the usage and impact of ICT on SMEs in Oman.

 

Keywords: Information and communication technologies, ICT, Small and Medium Sized Enterprises, SMEs, developing countries, Gulf Cooperative Council, GCC, Middle East, Oman

 

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Journal Article

Evaluation of Awareness and Acceptability of Using e‑Government Services in Developing Countries: the Case of Jordan  pp1-8

Saheer Al-Jaghoub, Hussein Al-Yaseen, Mouath Al-Hourani

© Jan 2010 Volume 13 Issue 1, ECIME 2009, Editor: Elizabeth Frisk and Kerstin Grunden, pp1 - 96

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Abstract

Similar to other developing countries, Jordan started a national e‑Government initiative aiming to streamline government procedures and make information and government services available to business and citizens online. This paper presents the results of a pilot study that aims to assess factors which could influence the awareness and use of e‑Government services in Jordan. It investigates issues such as: accessibility of e‑government, citizen's attitude toward various privacy and security, the required services and costs. The data was collected using quantitative and qualitative methods including a survey and interviews with e‑Government officials. The results of this preliminary study suggest that awareness of e‑government did not reach the required level. These findings are hoped to be useful for researchers, practitioners and policy makers.

 

Keywords: ICT, e-government, developing countries, Jordan, evaluation, mixed research

 

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Journal Article

Post‑Implementation Evaluation of HealthCare Information Systems in Developing Countries  pp9-16

Hussein Al-Yaseen, Saheer Al-Jaghoub, Maher Al-Shorbaji, Maher SalimAl-Ahliyya Amman University, Amman, Jordan

© Jan 2010 Volume 13 Issue 1, ECIME 2009, Editor: Elizabeth Frisk and Kerstin Grunden, pp1 - 96

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Abstract

Information and Communication Technology (ICT) project managers require accurate and reliable evaluation to allocate and control project resources. In addition, many private hospitals indicate that a number of their projects have failed; and between one and two thirds of ICT projects exceed their budget and time. Further, about half of the expensive ICT projects at the end will be considered out of control and cancelled. Justifying ICT investments is a long standing problem, and managers for the past decades have expressed concerns about the value they are getting from their investments, and they have been searching for ways to evaluate and justify these projects. Hence, evaluation of ICT is therefore becoming an important issue for both managers and practitioners. This paper aims to investigate the current practice of both types of evaluation: Prior Operational Use evaluation ‑POUe‑ and Operational Use evaluation ‑OUe‑ in Jordanian private hospitals to better understand what is required for the evaluation process and its associated benefits; secondly, to collect information about how hospitals carry out the evaluation process. In doing so, we attempts to answer specific questions, such as: How prevalent is POUe and OUe? What criteria are being used in both types of evaluation? What are their main benefits and uses of each type of evaluation? Results suggest that most decision makers do not place much importance on OUe of their IT/IS. Most managers tend to think of it only as a formality rather than a proper evaluation process. Without adopting a formal OUe the cost of future health informatics would seem likely to be less accurately estimated.

 

Keywords: healthcare information systems, health informatics, evaluation, developing countries, Jordan

 

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Journal Issue

Volume 11 Issue 3 / Nov 2008  pp109‑212

Editor: Dan Remenyi

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Keywords: B2C e-commerce, boundary objects, business-to-business integration, Caribbean, data functionality , data ownership, DeLone and McLean, developing countries, e-commerce success, economic profit, electronic surveys, evaluation methodology, Gulf Cooperative Council (GCC), information and communication technologies (ICT), inter-organizational data integration problems, IS evaluation, IS management, IS outsourcing , IS Project Management, IS success, Middle East, multi-method, Oman, product management, project management, Project Objectives Measurement Model (POMM), service levels, SERVQUAL, Small and Medium Sized Enterprises, SME, success criteria, systems science, systems thinking, traceability, WWW, service-quality

 

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Journal Issue

Volume 13 Issue 1, ECIME 2009 / Jan 2010  pp1‑96

Editor: Elizabeth Frisk, Kerstin Grunden

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Editorial

This issue represents papers presented at the 3rd European Conference on Information Management and Evaluation. The conference was held in September 2009 at the University of Gothenburg in Sweden.

 

Keywords: accounting firms, adoption, adoption barriers, business case, case study, cluster analysis (CA), collaborative technology (CT) business education, competitive advantage, complexity, computer-supported collaborative learning (CSCL), developing countries, developing countries, diffusion of innovation, e-Business adoption, e-government, e-Government portal, enterprise, ERP, European Union (EU) members, EUS, evaluation, executive information system, health informatics, HealthCare information systems, ICT, information and communication technology (ICT), information technology, integration, IT management practices, Jordan., mixed research, performance strategic value, post-implementation evaluation, RFID, satisfaction, small business, supply chain management, sustainability, TAM, technology-organizational-environment (TOE) framework, video conferencing, video-ethnography

 

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