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Journal Article

Field Work With Older Users ‑ Challenges in Design and Evaluation of Information Systems  pp50-62

Marja Harjumaa, Minna Isomursu

© Jan 2012 Volume 15 Issue 1, ECIME 2011, Editor: Walter Castelnovo and Elena Ferrari, pp1 - 148

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Abstract

This paper summarises experiences of empirical research carried out to evaluate information and communication technology (ICT)‑based services that aim at supporting older people in independent living. Over the course of four years, we have explored seve ral different ICT‑based service concepts in field trials. The goal of the field trials has been to expose innovative ICT‑based service concepts to the everyday life of older users through the adoption of services in real‑life use. As a result, rich data a bout user experience and the value of the service for different stakeholders has been collected and analysed. Conducting the field trials has exposed practical issues about how to conduct research with older users. In this paper, the experiences are summa rised. In addition, a conceptual framework for conducting user experience research is presented in order to understand the research approach that has been used in the individual case studies presented. The findings show that older participants differ from other user groups in several ways. Researchers faced challenges with research procedures during the field trials. These challenges were sometimes caused by their exploratory nature and the limited duration of the field trial; the participants of field tr ials did not always want to invest in adopting the services as part of their everyday routines, but instead restricted their use to testing technology and related services as objects isolated from their everyday lives. Often, this also led to situations w here participants judged the value of the service to "someone else", and were not willing to adopt it themselves.

 

Keywords: ambient assisted living, field trials, ageing technology users

 

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Journal Issue

Volume 15 Issue 1, ECIME 2011 / Jan 2012  pp1‑148

Editor: Walter Castelnovo, Elena Ferrari

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Editorial

The papers in this issue of EJISE have been selected from those presented at the 5th European Conference on Information Management and Evaluation (ECIME 2011) at the Dipartimento di Informatica e Comunicazione, Università dell'Insubria, Como, Italy on 8‑9 September 2011.

 

The issue has been guest edited bythe Conference Chair, Professor Walter Castelnovo, and the Programme Chair, Professor Elena Ferrari, both from University of Insubria, Como, Italy.

 

walter_castelnovo    elena_ferrari 

 

Keywords: crime analysis, GIS, geostatistics, intelligence-led policing, predictive dissemination, data mining, boundary spanning, IS outsourcing, relationships management, accountability, enterprise records management, organizational memory, records auditing, knowledge economy, measuring effectiveness, performance indicator, assess of knowledge, enterprise information systems, enterprise recourse planning systems, customer relations management systems, supply chain management systems, community informatics, requirements engineering, microenterprise, technology adoption, indigenous business, socio-technical system, SMEs, IT/IS, lemon market theory, ISV, ambient assisted living, field trials, ageing technology users, enterprise architecture, architectural alignment, Zachman framework, TOGAF, GERAM, E2AF, payments, framework, mobile, value, data governance, data management, data quality, framework, business model, business case, strategy, operations, management, implementation

 

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