The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

Questionnaire Based Usability Evaluation of Hospital Information Systems  pp21-30

Kai-Christoph Hamborg, Brigitte Vehse, Hans-Bernd Bludau

© Jan 2004 Volume 7 Issue 1, Editor: Dan Remenyi, pp1 - 66

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Abstract

The widespread distribution of HIS requires professional evaluation techniques. In this study we present a usability questionnaire called IsoMetrics which is based on the international standard ISO 9241 Part 10. The questionnaire was applied to assess the usability of a Hospital Information System. The equivalence of the online and a paper‑and‑pencil format of the questionnaire were investigated. The results show that the different formats do not affect the subject's ratings. IsoMetrics was proven to be a reliable technique for software evaluation in the field of hospital information systems supporting usability screenings in large organisations.

 

Keywords: Evaluation, usability, ISO 9241 Part 10, Hospital Information Systems, HIS, online questionnaire

 

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Journal Article

Organizational Challenges and Barriers to Implementing IT Governance in a Hospital  pp37-45

Luis Velez Lapao

© Jan 2011 Volume 14 Issue 1, ECIME 2010 Special Issue, Editor: Miguel de Castro Neto, pp1 - 166

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Abstract

This paper describes the challenges and barriers to the introduction of “IT Governance” into a Hospital environment. It further addresses the relationship between corporate governance (hospital strategy and organization) and the role of IT Governance in managing new services deployment. Both ITIL and COBIT are introduced as a best practice for supporting Hospital Information Systems (HIS) management. IT Governance is an extensive framework; therefore we focused our study on ITIL Assessment combined with COBIT. The assessments were centered on IT Service Management, which, according to our findings, is being carried inefficiently in Hospital São Sebastião (HSS). We used both COBIT and ITIL assessment to audit and identify IT Governance weakness. These processes revealed a way to assist the organization at becoming aware about IT improvement priorities. The results were used to rethink HIS strategy in order to properly address the need to develop new health services like ambulatory surgery and connecting with out‑patients services. We used the IT Governance standard ISO/IEC 38500 to provide guiding principles for the effective use of IT according to Calder‑Moir framework. Starting with a COBIT assessment we identified IT management priorities and metrics, then we focused on the ITIL assessment steps. Finally, we applied the framework on both Service Desk and Incident Management processes. We analyzed the level of IT governance maturity and produce some recommendations to improve IT Service Management practices. The ITIL assessment identified existing gaps between the current organization practices and how the organization should perform according to ITIL, and what key actions need to be taken to close those gaps. At the end disclosed that IT Governance inefficiency is an important barrier to HIS management, mostly in IT service management which has a direct impact in users' daily work flow, and therefore on Healthcare services delivery.

 

Keywords: IT Governance, hospital information systems, IT organization, COBIT, ITIL

 

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Journal Issue

Volume 14 Issue 1, ECIME 2010 Special Issue / Jan 2011  pp1‑166

Editor: Miguel de Castro Neto

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Editorial

miguel_neto Dr Miguel de Castro Neto is presently Associate Dean at the Instituto Superior de Estatística e Gestão de Informação of the Universidade Nova de Lisboa (ISEGI‑UNL), where he is Invited Assistant Professor. He is editor of the Journal of Information Technology in Agriculture (JITAg), member of the Editorial Advisory Board of Online Information Review journal, and Scientific Advisor of the Revista Brasileira de Agroinformática.  Miguel de Castro Neto holds a PhD in Agronomic Engineering (Universidade Técnica de Lisboa) in the field of Internet‑based agricultural information systems, a Masters degree in Agricultural Economics (Universidade de Évora), a Masters degree extension in Statistics and Information Management (Universidade Nova de Lisboa) and a degree in Agricultural Engineering (Universidade de Évora).His research interests include Business Intelligence, Knowledge management and Social Computing.

Editorial

This special edition of the EJISE includes thirteen selected papers presented at the 4th European Conference on Information Management and Evaluation ‑ ECIME 2010 which were considered the most important contributions to the advances in the information systems evaluation field of study.

The conference was held at Instituto Superior de Estatística e Gestão from the Universidade Nova de Lisboa (ISEGI‑UNL), Lisbon, Portugal, and the broad topics proposed to be addressed by ECIME 2010 included: evaluation topics; management topics; e‑Government topics; new technologies, innovation and infrastructures; development topics; ethics and philosophy topics; and general topics.

These topics where covered by the presentation in the conference of 47 Papers, 4  PhD Research Papers, and 4 Work in Progress with participants coming from 25 different countries splitted in the following streams: Managing Information; Evaluation of Records and Documents; Business Intelligence; ICT issues as they specifically affect SMEs; Logistics, Supply Chain and Process Improvement; Performance assessment and measurement; Web Tools; Health Information Systems; Evaluation Issues; Health Information Systems Issues; Quality and Service Level; and IS professionals.

The 13 ECIME 2010 selected papers for publishing in this EJISE special issue cover a very wide range of interesting and up to date research areas giving us important insights and new perspectives in future developments in the field and I hope it can became an important contribution to the dynamics in the information systems evaluation research area.

 

Keywords: action research, adopter categories, adoption, adoption determinants, alliances, architectural principles, BAN, business architecture, business value, CDSS, COBIT, community, computing, consumer goods, decision-making, diffusion of innovations (DOI) theory, digital divide, disadvantaged networks, early warning scorecard, eCommerce, enterprise architecture, evidence-based protocols, factors, GDS (Global Data Synchronization), geobrowser, georeference, GIS (Geographical Information System), GLN (Global Location Numbering), global standards, GoogleEarth, GTIN (Global Trade Items Numbering), GUSI (Global Upstream Supply Initiative), health informatics and body area networks, health information management, hospital information systems, information alignment, information management, information quality, information quality, information systems, information systems architecture, information technology, institutional theory, integrated suppliers, interorganizational systems (IOSs), interpretiv

 

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