The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
For general enquiries email administrator@ejise.com
Click here to see other Scholarly Electronic Journals published by API
For a range of research text books on this and complimentary topics visit the Academic Bookshop

Information about the European Conference on Information Management and Evaluation is available here

linkedin-120 

twitter2-125 

fb_logo-125 

 

Journal Article

Organisation Profiling and the Adoption of ICT: e‑Commerce in the UK Construction Industry  pp67-74

Martin Jackson, Andy Sloane

© Jan 2009 Volume 12 Issue 1, ECIME 2008, Editor: Dan Remenyi, pp1 - 118

Look inside Download PDF (free)

Abstract

This paper outlines the application of a model of business that has been developed from an amalgam of sources covering a wide range of research literature concerned with the relationship between electronic communication and the business. This model outlines what is termed an "organisational profile" profile and allows the analysis of the business with respect to its ability to perform in four distinct quadrants: management, processes, organisational culture and human resources. It is then applied to the adoption of ICT in the business and the supply chain using a case study of the UK construction industry. The results are analysed to show which elements of the model are important for success. The model shows that to be successful in the adoption of ICT a business must have threshold scores in each of these quadrants that show its make‑up or "organisational profile" (OP). It is this OP that is the most interesting point of the research. It has been found that certain OPs are more likely to succeed in this adoption than others and that the likelihood of success can be shown by the movement of the business in the four quadrants: thus the model can provide a rough prediction of the future success in various activities — such as adoption of ICT but can also be extended to other activities because of the widespread nature of the model developed. It is also planned to apply the model to different problems in the same domain in the near future so that further insights can be gained from the model and its application.

 

Keywords: e-commerce, ICT adoption, construction industry, business modelling, organisational profile

 

Share |

Journal Article

Confirmatory factor analysis of service quality dimensions within mobile telephony industry in Ghana  pp199-217

Simon Gyasi Nimako, Foresight Kofi Azumah, Francis Donkor, Veronica Adu-Brobbey

© Jul 2012 Volume 15 Issue 2, Editor: Shaun Pather, pp149 - 229

Look inside Download PDF (free)

Abstract

Due to the increasing importance and investment in modern information systems (IS) technologies, the evaluation of service quality (SQ) in information system environments has attracted significant attention and debate in the literature. Much effort ha s been made by scholars and practitioners to use IS service quality criteria and dimensions in different industry contexts. Not much attention has been devoted to using other SQ model criteria and dimensions to evaluate information systems in the mobile t elephony industry (MTI) context. This study fills the gap, and contributes to the body of knowledge in the area SQ in the MTI environment. This paper, which was a part of a larger study, sought to empirically validate SQ dimensions that are relevant to the mobile telephony industry in Ghana. It used Confirmatory Factor Analysis (CFA) to detect the underlying latent variables that significantly determine SQ in Ghanas MTI. 1000 customers were sampled from four mobile telecom operators in Ghana in a cro ss‑sectional survey that used a self‑administered structured questionnaire for data collection. The findings indicate that four emerged SQ dimensions relevant to Ghanas MTI were labelled as: Customer relations, Image, Tangibles and Real network quality. Cronbach alpha reliability for all items indicated a high value of 0.918. Service providers could conveniently use the derived instrument items for measuring service quality in Ghana Mobile Telephony industry. It concludes that aside the popular SERVQUAL, alternative SQ models model, like one conceptualised in this study, could be useful in determining SQ dimensions relevant to MTI. Limitations and directions for research are discussed.

 

Keywords: Service quality, SERVQUAL model, Technical and Functional Quality Model, mobile telephony industry, factor analysis.

 

Share |

Journal Article

Improving Usability Outcomes for each of the Usability Practitioner Roles  pp173-187

Vince Bruno, Martin Dick

© Oct 2013 Volume 16 Issue 3, ICIME 2013, Editor: Nelson Leung, pp161 - 254

Look inside Download PDF (free)

Abstract

Abstract: This paper examines two sets of usability roles: the consultant vs the organisation based practitioner and the usability manager vs. the usability practitioner. This paper will review the current literature discussion of the usability practition ers role and present findings from interviews with industry practitioners. This research interviewed twenty one usability practitioners with five or more years industry experience. The interview transcripts were then analysed using the grounded theory m ethodology. The analysis provided various findings which highlighted concepts that impacted on the usability outcome of an IS project. The analysis produced twenty seven concepts which were formed into four themes, which included usability mindset, collab orative approach, usability practice and project constraints. The findings present and describe eleven of these concepts in some detail. The concepts presented are directly related conclusions discussed. This paper will focus on the noticeable differences between the various usability roles in relation to the resulting twenty seven concepts. The key findings show that usability managers look to strategic usability issues, by improving stakeholder collaboration and need to focusing on the skillsets of the usability practitioners. Consultants had a higher tendency to focus on usability activities compliance within a process, selecting and performing activities based on constraints (which include technological constraints, time and budget constraints), nee ded to have a degree of flexibility in their usability practice and often were used to validate usability practices in an organisation. Organisational practitioners were more focused on nurturing and educating usability understanding within the organisati on and stakeholders involved in an IS project. A usability practitioner needs to be flexible enough to adapt to the situation they find themselves in when engaged in an IS project in order to maximise usability outcomes.

 

Keywords: Keywords: usability, practitioner, role, industry, usability outcome

 

Share |

Journal Issue

Volume 15 Issue 2 / Jul 2012  pp149‑229

Editor: Shaun Pather

View Contents Download PDF (free)

Keywords: information systems, service quality, SERVQUAL, service performance, service expectations, difference scores, user satisfaction, quality evaluations, Technical and Functional Quality Model, mobile telephony industry, factor analysis, health information systems, evaluation, individual and organisational change management, e-health, decentralisation

 

Share |