The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

The Status of Integration of Health Information Systems in Namibia  pp61-75

Nomusa Dlodlo, Suama Hamunyela

© Nov 2017 Volume 20 Issue 2, Editor: Shaun Pather, pp59 - 147

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The acquisition of health information systems (HIS) by the Ministry of Health and Social Services (MoHSS) in Namibia has been uncoordinated, thereby resulting in fragmented silo systems and a lot of duplication of functionality across departments. Integration of ISs is required to provide consistent information support throughout the health sector. The aim of this paper is to assess the level of integration of IS in the Namibian health sector. The question therefore would be, “What is the current level of integration of HIS in the Namibian health sector and what are the factors that influence their level of integration” The study adopts a qualitative research strategy through a case study of MoHSS departments. The case study research design was selected to focus on three MoHSS Electronic Records Management (ERM) systems, the DHIS2, EPI INFO and eHealth. A critical analysis of related IS integration literature was conducted, which fed into interview questions on the status of HIS integration in Namibia. Three categories of semi‑structured interviews were performed – one with the information technology (IT) experts, one with the systems users who are the nurses and the doctors and the last with health policy experts. The interviewees were expected to have worked in one of the Ministry’s departments for at least 3 years. The interview sample consisted of four systems analysts, two systems administrators, two computer technicians, one intern, two doctors, 30 nurses and 1 Deputy Director of IT. Interviews were recorded and later transcribed for data analysis. The conclusion reached by this research was that although efforts have been initiated towards the integration of HIS in Namibia, a lot of ground is yet to be covered.


Keywords: health information systems, information systems integration, interoperability


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Journal Issue

Volume 20 Issue 2 / Nov 2017  pp59‑147

Editor: Shaun Pather

View Contents Download PDF (free)



Keywords: information quality, system quality, service quality, satisfaction, high information intensity, banking sector, E-Supply Chain Coordination, SME Performance, Technology-Organization-Environment Framework, Resource-based View of the Firms, health information systems, information systems integration, interoperability, E-commerce, Jordan, Awareness, Payment, Partial Awareness, Full Awareness, Awareness of Products, Services, Awareness of Brand, Awareness of Delivery, E-commerce processes, Awareness evaluation, attitude certainty, processing fluency, web evaluation, online data collection, tool design, instrument, Networking Sites, Online Social Networking, Facebook, MySpace, Firm, Organization


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