The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
For general enquiries email administrator@ejise.com
Click here to see other Scholarly Electronic Journals published by API
For a range of research text books on this and complimentary topics visit the Academic Bookshop

Information about the European Conference on Information Management and Evaluation is available here

linkedin-120 

twitter2-125 

fb_logo-125 

 

Journal Article

Empirical Study on Knowledge Based Systems  pp11-20

Gabriela Avram

© Jan 2005 Volume 8 Issue 1, Editor: Dan Remenyi, pp1 - 80

Look inside Download PDF (free)

Abstract

Knowledge‑based systems (KBSs) implement the heuristic human reasoning through specific techniques, procedures and mechanisms, in order to solve problems that do not have a traditional algorithmic solution. Research on this topic is being done in numerous organisations all over the world, from higher education laboratories to research institutes and software development organisations. A first research project, aimed at gathering information about the State‑of‑the‑Practice in building knowledge‑ based systems with practical applications, needed a preliminary study to ascertain if KBSs still exist today as a research topic, or the interest in them actually faded. The study was also required for finding organisations currently building KBSs for different domains. The project's aim was to catalogue the software andor knowledge engineering methods employed by the listed organisations, in order to draw a comprehensive image (State‑of‑the‑ Practice) of the field. The current paper contains the results of this preliminary study only. A second research project re‑used the results of the preliminary study, focusing on the study of KBSs' successful implementations as a basis for building a method that would allow practitioners to choose the most appropriate KM tools for each organisation's specific problems and situations. A trigger for this second project was the interest in studying the causes of KBSs rejection by the end‑users. An attempt to map the identified applications of KBSs to different phases of knowledge management lifecycle is also presented.

 

Keywords: knowledge-based systems, taxonomy, success, failure, knowledge management tools

 

Share |

Journal Article

Improving the Benefits of IT Compliance Using Enterprise Management Information Systems  pp27-38

Renata Paola Dameri

© Jan 2009 Volume 12 Issue 1, ECIME 2008, Editor: Dan Remenyi, pp1 - 118

Look inside Download PDF (free)

Abstract

During the latest years, IT governance has become more and more important. More of the attention on IT Governance is captured by compliance, owing to the recent financial scandals and the severe rules regarding information systems audit and control. Companies need to comply with these rules, but it requires important investments, considered not only strategic but necessary (Remenyi et. al. 2000). However, companies should analyse the compliance requirements to implement an IT governance system, not only to comply with legal rules, but also to improve the strategic alignment between IT and business and to optimise value creation by IT compliance investments (Ventrakaman and Henderson 1996, Van Grembergen 2003). However, companies have difficulties in implementing IT compliance initiatives, because they are complex and require an integrated approach all over the organization. But IT compliance initiatives often lack an integrated, strategic approach: they only try to comply with the increasing rules affecting IT operations, thereby limiting the value of compliance investments. To optimise IT compliance, companies should develop an IT compliance strategy, aiming not only to accomplish with regulations, but also to bring processes into compliance. That is, to realise a full integration between operations, risk control, data reliability. To reach this result, compliance automated solutions are indicated, like GCR (Governance, Risk and Compliance) applications. However, standard solutions fail to support specific problems and the individual value proposition of each company: an EIMS (Enterprise Information Management Systems), developed in house, allows automatically managed processes, data and information security, to access control and system performance and to improve data usability, in accordance with company specific organisation and needs. In this paper, IT compliance is introduced, to define how to orient it to value creation; GRC systems. EIM systems are described, with their different cost and benefits for companies. The aim of the paper is to define how to develop compliance automated systems, to save money and enhance information integration and value. Observations and conclusions derive from practical experience of the author, participating to a project of EIM implementation in a major Italian company.

 

Keywords: IT governance, risk management, accounting information systems, IT compliance, knowledge management

 

Share |

Journal Article

Multiple Affective Commitments and Salient Outcomes: The Improbable Case of Information Technology Knowledge Workers  pp97-106

Jeff Bagraim

© Oct 2010 Volume 13 Issue 2, ICIME 2010, Editor: Shaun Pather and Corrie Uys, pp97 - 196

Look inside Download PDF (free)

Abstract

Knowledge workers in the information technology industry typically enjoy global labour mobility and are considered critical to economic growth in developing countries. Organizational commitment amongst these knowledge workers is widely considered to be both improbable and unobtainable. The purpose of this study was to examine the multiple commitments of information technology knowledge workers and to examine the potential outcomes of these multiple commitment. A total of 282 usable questionnaires from knowledge workers employed in senior information technology occupations in both the public and private sector were analysed using a variety of statistical techniques. Particular care was taken to ensure that strict criteria guided the statistical analyses. Affective commitment across three commitment foci (i.e., the organization, immediate manager, and co‑workers) were measured using South African commitment scales derived from the scale items proposed by Meyer and Allen (1993). Established scales were used to measure three outcomes (i.e., turnover intentions, boosting behaviour, and helping behaviour). To assess the contribution of commitment foci in explaining the proposed outcomes, block hierarchical multiple regression analysis was used with a set of control variables entered in the first step. The results of the regression analyses showed a clear pattern illustrating the importance of identifying, measuring and managing commitment foci proximal to matching salient outcomes. Affective commitment to the organisation was a significant predictor of the organizationally salient outcomes of turnover intentions and boosting behaviours. Affective commitment to the immediate manager was also significantly and negatively related to turnover intentions and affective commitment to co‑workers was the only significant predictor of helping behaviours. Overall, the results are both surprising and encouraging. Surprising given the evidence of higher than expected levels of commitment amongst information systems knowledge workers, and encouraging given the amount of variance explained in salient organizational outcomes such as helping co‑workers, lower turnover intentions and an increased propensity to promote the organization to others. The results challenge managers to review their assumptions about the organizational commitments of information technology knowledge workers. The results also suggest the importance of future research to uncover commitment mechanisms that will inform the development and implementation of management practices and policies that enhance commitment amongst information technology knowledge workers.

 

Keywords: affective commitment, knowledge workers, turnover intentions, helping behaviour, boosting behaviour

 

Share |

Journal Article

Wiki‑Based Knowledge Management in a Transport Consultancy, a Case Study  pp133-142

Robbert in 't-Hout, Jos Vrancken, Pieter Schrijnen

© Oct 2010 Volume 13 Issue 2, ICIME 2010, Editor: Shaun Pather and Corrie Uys, pp97 - 196

Look inside Download PDF (free)

Abstract

Developing a Municipal Traffic and Transport Plan (MTTP) is a long lasting and complex process. Many different disciplines are involved, as well as many stakeholders. The process may take more than two years. The larger municipalities in the Netherlands mostly develop their own plans. But for the medium sized and smaller municipalities private consultancies play a major role in the development of the MTTPs. This article describes a case study concerning improving the MTTP development process in such a consultancy. The company did reasonably well in the field, but could do better: a part of the knowledge present in the company wasn’t shared well enough, especially the exchange of knowledge and experience between senior and junior consultants which needed improvement. To improve the sharing, a wiki was developed. In interaction with the consultants a structure was proposed, allowing them to add the information they valued relevant for the development of the MTTPs. The wiki appeared to reveal not only explicit knowledge, but also tacit knowledge. On top of that, the tacit knowledge often was personal, subjective, and even divergent. The juniors were more eager to work with the wiki than the seniors. There still exists a difference between the generations in their ability and readiness to use ICT tools. Sharing the tacit knowledge, revealing the subjective perspectives of the consultants was confronting the company with its implicit learning styles. The staff of the company believed they worked with objective knowledge, and that only such knowledge was relevant in planning and decision making. The wiki revealed that the subjective aspects actually played a role within the company. After some interactions with the manager of the department, the structure of the wiki was adapted. One part of the wiki was meant for explicit, objective knowledge; the other part for tacit, subjective knowledge. Arrangements were made to create the role of moderator for the themes in the wiki ‑ seniors that could decide how to deal with the subjective information. The conclusion of this case can be that wikis aren’t just neutral tools. They need to be tuned to the learning styles that are available within the community that will use the tool. Pilots can help in revealing the way organisations deal with knowledge management. The article follows the chronology of the project. It starts with a short picture of the process of developing an MTTP and with a summary of the learning theories used to assess the challenges of the company. The article proceeds with the design of the wiki and the introduction of the first layout. It then describes the reactions from the consultants and the manager, and the adaptation of the wiki. The article ends with some conclusions on the way wikis can be designed.

 

Keywords: municipal traffic and transport planning, wiki, social software, knowledge management

 

Share |

Journal Article

Evaluation of New Information Technologies Exposure on Knowledge Retention Regarding Benefits of Physical Activity on Health Status  pp122-133

Paulo Pinheiro, Dulce Esteves, Rui Bras

© Jan 2011 Volume 14 Issue 1, ECIME 2010 Special Issue, Editor: Miguel de Castro Neto, pp1 - 166

Look inside Download PDF (free)

Abstract

Physical inactivity is an important risk factor in several highly prevalent diseases, being associated with worse quality of life and higher mortality. Despite the implementation of a several global, national and local policy instruments and strategies to promote physical activity (PA), including Internet platforms and advertising campaign, approximately two thirds of the European adult population reports low adherence to an active lifestyle, impairing health benefits that exercise can provide. Increasing efforts to provide adequate information have been made, and the use of new technologies tools has increased, but little investigation focus on the effect of information exposure on knowledge retention, regarding effects of physical inactivity in health. The objective of the present study is to evaluate differences among people in the use of new information technologies as information source on PA, regarding their perceptions of benefits of an active lifestyle and characteristics of adequate physical activity to health improvement. The study included a randomly recruited sample of 879 subjects (53% males; 47% females), age 42.3±19.4 years old. A survey was designed to (1) identify main information sources; (2) relate perceived knowledge and PA information sources; (3) relate knowledge retention on adequate PA for health benefits and PA information sources; (4) relate perceived necessity of more information regarding PA and information sources and (5) relate PA levels and information sources. Results show that two information sources (teacher and sport professionals) positively influence perception of proper PA information. Results also found teachers, Internet and sport professionals as PA information sources that most influence their users, regarding Knowledge retention. We also found that rely on friends/family; teachers, Internet and sport professionals as PA information sources positively influence the adoption of an active lifestyle.

 

Keywords: e-health, information technologies exposure, knowledge retention

 

Share |

Journal Article

Evaluation of Content Management Systems (CMS): a Supply Analysis  pp9-22

Clara Benevolo, Serena Negri

© Jan 2007 Volume 10 Issue 1, ECITE 2006 Special, Editor: Dan Remenyi, pp1 - 122

Look inside Download PDF (free)

Abstract

Content management systems (CMS) provide an optimal solution by organising information and, mostly, creating and managing an enterprise's knowledge. Nevertheless there is a big confusion about the functionalities that characterise CMS and about the differences with less performing products such as web content management systems, document and records management systems and enterprise content management systems. This paper aims to show the mismatches between companies' needs and those information management products, which are often called CMS even if they are not. For this reason the authors first make a theoretical comparison between the functionalities of CMS and those of the systems they are often confused with. Then they show the results of an empirical research on 22 products offered by international vendors. By using an original scheme, enterprises' needs in terms of information collection, management and publication and of knowledge management are compared with the functionalities of the aforementioned systems. The result consists of performing definitions for CMS and the other systems for managing information. Content Management products are analysed, compared and evaluated by using a special table created to point out the actual functionalities of the products offered on the market, despite vendors' declarations. Moreover the highlights are displayed in a matrix to evaluate the level of personalisation‑flexibility of the different products. The paper conclusions show how, on the demand side, companies' needs are growing in a confused framework; at the same time the supply side keeps on feeding this confusion, reducing company satisfaction in regard to knowledge and information management.

 

Keywords: Content management, web content management, enterprise content management, knowledge management, ICT supply and demand

 

Share |

Journal Article

A theoretical framework for exploring the influence of national culture on Web 2.0 adoption in corporate contexts  pp176-186

Andrew Barron, Dirk Schneckenberg

© Jan 2012 Volume 15 Issue 2, Editor: Shaun Pather, pp149 - 229

Look inside Download PDF (free)

Abstract

The purpose of this conceptual paper is to identify variables which help to explain cross‑country differences in adoption rates of Web 2.0 technologies in corporate contexts. The paper proposes a model which indicates how national cultural characteristics determine the evolution of Enterprise 2.0 business practices in different countries. The model is developed from a literature study, which combines insights on technology adoption, the Web 2.0 phenomenon and cross‑cultural management concepts. Based on this model, the paper assumes that Web 2.0 technologies may enjoy faster adoption rates in companies that operate in countries whose national cultures reject power distance, embrace collectivism, and accept uncertainty.

 

Keywords: Web 2.0, Enterprise 2.0, knowledge management, technology adoption, national culture

 

Share |

Journal Article

Exploring the Alignment of Organisational Goals with KM: Cases in Four Irish Software SMEs  pp26-37

Ciara Heavin, Frederic Adam

© Jun 2013 Volume 16 Issue 1, ECIME 2012, Editor: Dr. David Sammon and Dr. Tadhg Nagle, pp1 - 84

Look inside Download PDF (free)

Abstract

Abstract: In the anticipation of the knowledge economy and the organisational pursuit of knowing what we know modern organisations have endeavoured to achieve varying levels of KM. It has typically been larger organisations that have possessed the econ omies of scale i.e. the financial resources to pursue this strategy, where they perceive they will lose their market share if they do not follow the trend. Smaller organisations have not had the same luxury. Ironically however, it is smaller organisations that have successfully managed knowledge for centuries. However there remains an absence of empirical evidence that highlights how SMEs operationalise their approach to KM, particularly in the high‑technology sectors. In view of the current financial ins tability, never has it been more important to focus on the knowledge capabilities of software SMEs where managing organisational knowledge is essential to the continued success of an SME. Pursuing a qualitative analysis approach using multiple case studie s in four Irish software SMEs, this study identifies sources of knowledge and occurrences of knowledge activities (KAs) as a means of understanding the firms approach to knowledge management (KM) and how this may be closely aligned to the organisatio ns greater strategic objectives thus providing them with greater flexibility to deal with environmental uncertainty. At the level of the cases, it was evident that software SMEs leverage KAs to serve their knowledge transfer needs. Unexpectedly, the find ings from this study indicate that these software SMEs were not good at knowledge creation activity. This may be attributed to the nature of the SME where a small number of key players i.e. founder/manager/head of development assumed responsibility for th is type of activity. Fundamentally, these software SMEs choose to leverage knowledge and KAs in order to serve the greater needs of the firm such as the need to develop a new software product, improve their customer relationships or ensure their position as an important cog in a larger organisation.

 

Keywords: Keywords: knowledge, knowledge management, KM, small and medium sized enterprises, SMEs, knowledge activity, KA, software, alignment and KM capabilities

 

Share |