The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

The Adoption of Cloud Computing by Irish SMEs … an Exploratory Study  pp3-14

Dr. Marian Carcary, Dr. Eileen Doherty, Gerard Conway

© Jul 2014 Volume 17 Issue 1, Special issue from ECIME 2013, Editor: Prof Przemyslaw Lech, pp1 - 121

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Abstract

Abstract: Cloud Computing adoption has experienced a considerable rate of growth since its emergence in 2006. By 2011, it had become the top technology priority for organizations worldwide and according to some leading industry reports the cloud computing market is estimated to reach $241 billion by 2020. Reasons for adoption are multi‑fold, including for example the expected realisation of benefits pertaining to cost reduction, improved scalability, improved resource utilization, worker mobility and coll aboration, and business continuity, among others. Research into cloud computing adoption has to date primarily focused on the larger, multinational enterprises. However, one key area where cloud computing is expected to hold considerable promise is for th e Small and Medium Sized Enterprise (SME). SMEs are recognized as being inherently different from their large firm counterparts, not least from a resource constraint perspective and for this reason, cloud computing is reported to offer significant benef its for SMEs through, for example, facilitating a reduction in the financial burden associated with new technology adoption. This paper reports findings from a recent exploratory study into Cloud Computing adoption among Irish SMEs. Despite its purported importance, this study found that almost half of the respondents had not migrated any services or processes to the cloud environment. Further, with respect to those who had transitioned to the cloud, the data suggests that many of these SMEs did not rigor ously assess their readiness for adopting cloud computing technology or did not adopt in‑depth approaches for managing their engagement with cloud. While the study is of an exploratory nature, nevertheless the findings have important implications for the development/ improvement of national strategies or policies to support the successful adoption of Cloud Computing technology among the SME market. This research has implications for academic research in this area as well as proposing a number of practical recommendations to support the SME cloud adop

 

Keywords: Keywords: cloud computing, SMEs, cloud adoption readiness, reasons for cloud non-adoption, SME cloud adoption models, survey research

 

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Journal Article

Critical Organizational Challenges in Delivering Business Value from IT: In Search of Hybrid IT Value Models  pp130-146

Nazareth Nicolian, Christine Welch, Martin Read, Martyn Roberts

© Sep 2015 Volume 18 Issue 2, The special issue from ECIME 2014, Editor: Jan Devos, pp93 - 210

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Abstract

Abstract: This study forms part of a larger research project to explore and analyze the perceived value of IT and the organizational competencies needed to deliver that value. By identifying and evaluating the challenges faced by Lebanese organizations, t his paper provides empirical evidence in support of hybrid models of IT value. While process‑based IT value models provide an explanation for howŽ IT value is created, and what steps occur to create that outcome, they lack the contingency theory found in variance models, which explain whyŽ IT value is realized, and what variable moderate that outcome. On the other hand, variance models alone are also ill‑equipped to explain the greater scope and impacts of IT investments. Hybrid models combine both proc ess and variance perspectives to provide a more comprehensive theory of IT value realization. Structured interviews are conducted with the Chief Information Officers (CIO) of 36 medium and large size Lebanese organizations to discover the challenges fa ced in delivering value from IT investments. Of the 14 challenges discovered, seven point to the need for process orientated competencies and these include Change ManagementŽ, Organizational ReadinessŽ, Relationship ManagementŽ, Benefits ManagementŽ, IT GovernanceŽ, IT Architecture ManagementŽ, and IT Talent ManagementŽ. The other seven challenges are variance oriented and point to the factors that inhibit or enable deriving IT value, and these include internal factors, such as: Family Business O wnershipŽ, and Budgetary ConstraintsŽ, and other external factors, such as: Political/Social/Economic InstabilityŽ, Telecommunications/Bandwidth IssuesŽ, Lack of Governmental IT LawsŽ, Local Cultural IssuesŽ, and Immature Local Suppliers/VendorsŽ. R ather than continuing an already‑saturated research conversation about the dependent variable, IT ValueŽ and whether IT creates business value, this study contributes to the independent variable research stream ‑ the investigation of how to derive value from IT, and when and under which conditionsŽ value is realized, and for conceiving a Hybrid model explaining the IT value proposition.

 

Keywords: Keywords: IT value Models, Organizational IT competencies and IT challenges, ERP CSFs, CIO

 

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Journal Article

Use of Satisfaction‑Satisfaction Matrix (SSM) to Evaluate Japanese E‑Government Services  pp3-10

Wong Meng Seng, Hideki Nishimoto, Yasuyuki Nishigaki, Stephen Jackson

© Jul 2017 Volume 20 Issue 1, Editor: Shaun Pather, pp1 - 58

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Abstract

This paper addresses the issue of Japanese e‑government benefits evaluation and stresses the need to develop a new measurement tool to evaluate e‑government services from the perspective of the Japanese citizen and government service provider. While research has used SERVQUAL, SERVPERF and Importance‑Performance Analysis (IPA) as evaluation tools to measure quality of services, most of these tools are developed to evaluate quality of services from the perspective of the user (citizen) or service provider. In this paper, we propose a new evaluation tool, namely Satisfaction‑Satisfaction Matrix (SSM), to gauge both the perceptions of the citizen and service provider concerning the performance of e‑government services. The matrix not only acts as a useful tool to identify satisfaction responses, but also serves as a strategic decision making aid in the allocation of resources for improving e‑government services.

 

Keywords: E-Government, E-Government Benefits, Evaluation Models, Satisfaction-Satisfaction Matrix.

 

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Journal Article

e‑Commerce, Business Methods and Evaluation of Payment Methods in Nigeria  pp45-50

Michael Adeyeye

© Mar 2008 Volume 11 Issue 1, Editor: Dan Remenyi, pp1 - 51

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Abstract

E‑Commerce is a global trend and can be a viable source of economic reform in a nation. Nigeria, a third world country is leaving no stone unturned to make life easier and more comfortable in this electronic age. Though developed countries are on the verge of conducting e‑commerce securely and comfortably, Nigeria is absorbing techniques involved either by espionage, knowledge transfer or other means. Hence, the need for ensuring effectiveness, awareness among inhabitants, and security of resources involved must be taken into account. This paper highlights different levels of e‑commerce participation among banks, service providers and the public in Nigeria. A business‑inclined metropolitan suburb of Lagos was used as a case study to evaluate citizenry involvement and opinions. Recommendations on the most suitable payment method (s) for citizenry was made based on their opinions.

 

Keywords: e-commerce, payment models

 

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Journal Article

IT Evaluation Frameworks — Do They Make a Valuable Contribution? A Critique of Some of the Classic Models for use by SMEs  pp57-64

Pat Costello, Andy Sloane, Rob Moreton

© Jan 2007 Volume 10 Issue 1, ECITE 2006 Special, Editor: Dan Remenyi, pp1 - 122

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Abstract

Given the plethora of frameworks and models available in this area, not all could be evaluated here. This paper takes seven popular frameworks and examines aspects of IT evaluation with particular emphasis on Small to Medium Enterprises (SMEs). The frameworks were selected from the most well known of IT evaluation research including Delone and McLean, 1992, Seddon et.al. 1999, Farbey et.al, 1999, Levy et.al., 1998. Most of the frameworks were developed for large organisations and therefore those chosen were evaluated for their applicability to the world of SMEs. These are categorised into four areas: people issues, technology focus, evolutionary position and management aspects. The conclusion is reached that the use of a multi‑framework is needed for all organisations. This presents severe difficulties in larger organisations, as the problems of communications can be a stumbling block to completing the evaluation. However, this paper proposes that SMEs may find it easier to take parts of 'tested' frameworks used by larger companies and apply them. The communication links within SMEs are neither as complex nor as highly developed as in large organisations that may make this an appropriate approach.

 

Keywords: IT evaluation, IT Value, SMEs, frameworks, models

 

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Journal Issue

Volume 11 Issue 1 / Mar 2008  pp1‑51

Editor: Dan Remenyi

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Keywords: accounting techniques, business systems integration, cluster analysis, communication and technology (ICT), credit card system, diffusion, e-commerce, e-tourism, information technologies, new technologies in e-museums, payment models, performability, PPD, probabilistic model checking, probit model, product-process dependencies, simulation, SMEs, software development, software process improvement, usability of cultural sites

 

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Journal Issue

Volume 11 Issue 2 / Jun 2008  pp51‑108

Editor: Dan Remenyi

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Keywords: accounting techniques, business systems integration, cluster analysis, communication and technology (ICT), credit card system, diffusion, e-commerce, e-tourism, information technologies, new technologies in e-museums, payment models, performability, PPD, probabilistic model checking, probit model, product-process dependencies, simulation, SMEs, software development, software process improvement, usability of cultural sites

 

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Journal Issue

Volume 20 Issue 1 / Jul 2017  pp1‑58

Editor: Shaun Pather

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Editorial

From July 2017 the Electronic Journal of IS Evaluation is moving to a continuous publishng model. This means that once a paper has completed the review process and the publishing fee has been received, it will proceed directly to production, and the time from submission to publication will be reduced.

A a reasult of this, Volume 20 Issue 1 will continue to have papers appended until the Editor decides to close the issue. An editorial will then be added here to complete the issue.

 

Keywords: E-Government, E-Government Benefits, Evaluation Models, Satisfaction-Satisfaction Matrix, e-government, m-government, smart government, technology acceptance model, UAE, business intelligence; information systems success; South Africa; DeLone and McLean, emergency management, information system, psychology, decision making, information processing, decision support, design principles, system design

 

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