The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

A Cross‑Cultural Study on e‑Government Services Delivery  pp121-134

Ngoc Anh Nguyen

© May 2016 Volume 19 Issue 2, ECIME 2015, Editor: Elias Pimenidis, pp83 - 134

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Abstract

Abstract: Considering e‑Government services provision as one of the top priorities in the national agenda, governments worldwide have allocated resources into online applications development. However, despite of huge resource investments, the adoption rat e of e‑government initiatives over the world is far from expectations. By the year 2014, a large number of UN member states remain in the bottom third of the Online Service Index (OSI). There⠒s still a huge difference in OSI between countries sharing similar national income and telecommunication infrastructure levels. These evidences suggest that apart from technical aspects, non‑technical aspect such as social and organizational factors as well as the heterogeneity between countries such as national culture should be taken into consideration when implementing e‑government. Given the challenges discussed above, questions have been raised concerning what determinant might influence to the discriminant in e‑service provision among countries. Most of pre vious studies found in the literature either utilized primary data in which the results was constrained to a specific case study, or employed secondary data sources which can be criticized for lacking of explanatory power due to omitting important factors . In order to bridging this gap, this paper employs Technology ⠍ Organization ⠍ Environment (TOE) framework cooperatively with Hofstede⠒s national culture dimensions to provide a comprehensive insight about e‑service adoption process. For validati ng above hypotheses, this study utilizes secondary data from different sources: the culture dimension scores from Hofstede et al. (2010)⠒s survey; the World Economic Forum (WEF)⠒s Global Information Technology Report; and the IAC‑Waseda E‑governme nt Ranking. Different methods were used to analyze data sample. The result suggests that management optimization process, government IT leadership, ICT legislation framework and national culture have influences to the e‑service provision. The development pattern of online service is different across countr

 

Keywords: Keywords: e-service, TOE, national culture, cross-cultural, Hofstede, e-government service

 

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Journal Article

A theoretical framework for exploring the influence of national culture on Web 2.0 adoption in corporate contexts  pp176-186

Andrew Barron, Dirk Schneckenberg

© Jan 2012 Volume 15 Issue 2, Editor: Shaun Pather, pp149 - 229

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Abstract

The purpose of this conceptual paper is to identify variables which help to explain cross‑country differences in adoption rates of Web 2.0 technologies in corporate contexts. The paper proposes a model which indicates how national cultural characteristics determine the evolution of Enterprise 2.0 business practices in different countries. The model is developed from a literature study, which combines insights on technology adoption, the Web 2.0 phenomenon and cross‑cultural management concepts. Based on this model, the paper assumes that Web 2.0 technologies may enjoy faster adoption rates in companies that operate in countries whose national cultures reject power distance, embrace collectivism, and accept uncertainty.

 

Keywords: Web 2.0, Enterprise 2.0, knowledge management, technology adoption, national culture

 

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