The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

Trust and e‑government acceptance: The case of Tunisian on‑line tax filing  pp197-212

Majdi Mellouli, Omar Bentahar, Marc Bidan

© Dec 2016 Volume 19 Issue 3, Editor: Shaun Pather, pp135 - 212

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Abstract

Abstract: Public services are an interesting area for the application of ICT which helps to improve both the performance of government services and the modernization of administrative operations. The current study focuses on the determinants of companies’ acceptance of electronic public services : the case of on‑line tax filing in Tunisia.To identify these determinants, we conducted an investigation in 190 Tunisian companies using the on‑line tax filing system. The results of the quantitative analysis confirm the hypothesis that links trust, technical and individual determinants to the intention to use the on‑line tax filing system. Trust determinants are the factors that most affect the intention to use the on‑line tax filing system. The findings provide several important implications for e‑government research and practice in Tunisia. The model developed here can be applied in other similar e‑government projects to test users’ intention to accept the system and therefore enhance its success. This research also has limitations which can be addressed in future research.

 

Keywords: Keywords: e-government, on-line tax filing, acceptance factors, personal innovativeness, computer self-efficacy, online trust, system quality, information system.

 

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Journal Article

Effects of Personal Innovativeness on IS Managers' Intentions to Switch Toward Cloud ERP in Saudi SMEs  pp46-61

Karim Mezghani

© Feb 2018 Volume 21 Issue 1, Editor: Shaun Pather, pp1 - 62

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Abstract

SMEs are increasingly pushed to adopt cloud‑based solutions given the risks and costs associated with On‑Premise ERP. Cloud ERP systems are considered to offer high scalability and flexibility since they are proposed as a service. Nevertheless, switching toward such systems remains a hard decision since cloud computing is associated to other kinds of risks such as security, data confidentiality, network dependency, vendor lock‑in, amongst others. While several studies have focused on attitudes and perceptions as the main determinants of switching decisions, this research investigated the effects of personal innovativeness in the IT domain in respect of intentions to switch toward cloud ERP systems with a focus on moderating effects. The author adopted a quantitative approach based on a structured questionnaire administered to IS Managers in Saudi SMEs that actually use On‑Premises ERP. Data collected from 83 firms are analyzed by Structural Equation Modelling using PLS (Partial Least Squares) technique to test the research hypotheses. Among the main results, personal innovativeness is found to significantly moderate the effects of the antecedent (information channels exposure) rather than the effects of the determinants (expected switching risks, satisfaction with current ERP). Unlike previous studies, the results of this study show that personal innovativeness is more crucial when managers develop their perceptions rather than later when deciding about switching toward cloud ERP. From a theoretical perspective, such results steer toward a greater focus on antecedents of intentions to adopt ERP systems. From a managerial perspective, the proposed research model could be used as a framework to help managers assess the opportunities to switch toward cloud ERP.

 

Keywords: Cloud Computing, Enterprise Resources Planning (ERP), Intention to switch, personal innovativeness, IS Managers

 

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Journal Issue

Volume 19 Issue 3 / Dec 2016  pp135‑212

Editor: Shaun Pather

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Editorial

Shaun_Pather‑200 Professor Shaun Pather, based in the Faculty of Informatics & Design at the Cape Peninsula University of Technology, Cape Town, South Africa, has spent more than 20 years teaching and researching in the field of ICT management.

His research has focused on the evaluation of Information Systems (IS) effectiveness, particularly within e‑Commerce, e‑Government and other web enabled contexts. He has developed models for evaluating e‑Commerce success, and also has an interest in the application of e‑Service Quality evaluation. Shaun has also extended his interest in IS evaluation into practical community engagement and Information Society issues, centered around societal upliftment facilitated by ICT’s. He has published in peer reviewed journals and has presented papers at several conferences. He has led several research projects with university and government partners in both the private and public sector. Professor Pather is also a Fulbright Scholar (University of Washington, 2009‑2010).

 

Keywords: Multi-channel, Electronic banking, Internet banking, Mobile banking, Technology Adoption, Grounded Theory, Design science, Design science research, evaluation, empirical validation, secondary analysis, primary data, business analysis, business architecture, parallelism, alignment, roles, responsibilities and organisational structure, Software Switching, Switching costs, Utilitarian Value, Hedonic Value, e-government, on-line tax filing, acceptance factors, personal innovativeness, computer self-efficacy, online trust, system quality, information system

 

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Journal Issue

Volume 21 Issue 1 / Feb 2018  pp1‑62

Editor: Shaun Pather

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Keywords: Counselling, Design science research, Emotion classification, Evaluation, Sentiment analysis, Support vector machine, Cloud Computing, Enterprise Resources Planning (ERP), Intention to switch, personal innovativeness, IS Managers

 

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