The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

Questionnaire Based Usability Evaluation of Hospital Information Systems  pp21-30

Kai-Christoph Hamborg, Brigitte Vehse, Hans-Bernd Bludau

© Jan 2004 Volume 7 Issue 1, Editor: Dan Remenyi, pp1 - 66

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Abstract

The widespread distribution of HIS requires professional evaluation techniques. In this study we present a usability questionnaire called IsoMetrics which is based on the international standard ISO 9241 Part 10. The questionnaire was applied to assess the usability of a Hospital Information System. The equivalence of the online and a paper‑and‑pencil format of the questionnaire were investigated. The results show that the different formats do not affect the subject's ratings. IsoMetrics was proven to be a reliable technique for software evaluation in the field of hospital information systems supporting usability screenings in large organisations.

 

Keywords: Evaluation, usability, ISO 9241 Part 10, Hospital Information Systems, HIS, online questionnaire

 

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Journal Article

Internet Banking in Brazil: Evaluation of Functionality, Reliability and Usability  pp41-50

Eduardo Diniz, Roseli Morena Porto, Tomi Adachi

© Jan 2005 Volume 8 Issue 1, Editor: Dan Remenyi, pp1 - 80

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Abstract

Evaluating the performance of business Web sites has been a constant concern of researchers in different fields. This article presents an approach that contributes to the development of a methodology to assist researchers, developers and managers to establish criteria to evaluate and build digital business environments. Based on a multiple case study in three large banks in Brazil, this article proposes and tests a model of three dimensions to evaluate virtual business environments from the user's point of view: functionality, evaluates the offered services profile; reliability, investigates the security of a transactional site; and usability evaluates the quality of user interaction with the site.

 

Keywords: internet banking, banking technology, usability, security, Internet

 

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Journal Article

Heuristically Evaluating Greek e‑Tourism and e‑Museum Websites  pp17-26

Fotis Lazarinis, Dimitris Kanellopoulos, Petros Lalos

© Mar 2008 Volume 11 Issue 1, Editor: Dan Remenyi, pp1 - 51

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Abstract

The Internet and its World Wide Web service have reshaped the promotion of cultural and tourism products. Well designed and user adaptable e‑commerce websites improve business promotion as they attract more e‑visitors. Multilingualism, dynamic and thus frequently updated content, email communication and searching capabilities are crucial options of websites. In this paper we empirically build an evaluation methodology to assess the technologies and services of Greek e‑tourism and e‑cultural websites. The primary focus of our work is to evaluate the technical capability of tourism and cultural websites and to realize the available options offered to users. A number of tourism e‑commerce websites and e‑museums were randomly selected and their content and technologies were analyzed based on the methodology proposed. The results of this statistical examination are analyzed and discussed. The main conclusion is that although the reviewed websites are rich in multimedia content they need to support customers more efficiently by offering more services or by refining the offered e‑services.

 

Keywords: e-museums, usability of cultural websites, e-tourism, e-commerce

 

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Journal Article

Usability Evaluation of a Medium‑sized ERP System in Higher Education  pp148-161

Brenda Scholtz, André Calitz, Charmain Cilliers

© Nov 2013 Volume 16 Issue 2, Editor: Shaun Pather, pp86 - 161

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Abstract

Abstract: The critical importance of Enterprise Resource Planning (ERP) systems in modern business has created a demand for ERP consultants with the appropriate competencies to implement, maintain and support these systems. Education and training progra mmes have been implemented in order to provide ERP specialists and graduates with the required industry relevant ERP competencies. The majority of these education and training programmes utilise large ERP systems for instructional purposes, however users of these systems encounter usability issues whilst learning to use the systems. The use of medium‑sized ERP systems has been proposed for educational purposes as they are less complex and easier to learn than large ERP systems. Empirical studies on the us ability of ERP systems, particularly for medium‑sized ERP systems are limited. This paper reports on empirical research on the usability evaluation of a medium‑sized ERP system. The study identified three categories of criteria and 10 criteria which can b e used for usability evaluations of medium‑sized ERP systems. The criteria were used in a case study to evaluate the usability of a medium‑sized ERP system and to obtain qualitative feedback on the usability of the system. The most frequently reported pos itive usability features of the ERP system were the tree‑structure of the menus and the grouping of logically related items. Negative features which were reported included the clutter of the user interface and difficulties with finding information and con trols. These results can provide valuable insight into the ERP learning process for university educators and researchers. The usability evaluation results can assist ERP designers with improving ERP usability, which can improve the quality of ERP training and education programmes and ultimately ERP project success. The usability evaluation results provide considerable insight into the usability problems encountered by students when learning to use ERP systems in their university courses and provide a val uable contribution to usability theory and in particular frustration theory.

 

Keywords: Keywords: ERP usability, learning ERP, navigation of ERP systems, ERP education, ERP system evaluation

 

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Journal Article

Improving Usability Outcomes for each of the Usability Practitioner Roles  pp173-187

Vince Bruno, Martin Dick

© Oct 2013 Volume 16 Issue 3, ICIME 2013, Editor: Nelson Leung, pp161 - 254

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Abstract

Abstract: This paper examines two sets of usability roles: the consultant vs the organisation based practitioner and the usability manager vs. the usability practitioner. This paper will review the current literature discussion of the usability practition ers role and present findings from interviews with industry practitioners. This research interviewed twenty one usability practitioners with five or more years industry experience. The interview transcripts were then analysed using the grounded theory m ethodology. The analysis provided various findings which highlighted concepts that impacted on the usability outcome of an IS project. The analysis produced twenty seven concepts which were formed into four themes, which included usability mindset, collab orative approach, usability practice and project constraints. The findings present and describe eleven of these concepts in some detail. The concepts presented are directly related conclusions discussed. This paper will focus on the noticeable differences between the various usability roles in relation to the resulting twenty seven concepts. The key findings show that usability managers look to strategic usability issues, by improving stakeholder collaboration and need to focusing on the skillsets of the usability practitioners. Consultants had a higher tendency to focus on usability activities compliance within a process, selecting and performing activities based on constraints (which include technological constraints, time and budget constraints), nee ded to have a degree of flexibility in their usability practice and often were used to validate usability practices in an organisation. Organisational practitioners were more focused on nurturing and educating usability understanding within the organisati on and stakeholders involved in an IS project. A usability practitioner needs to be flexible enough to adapt to the situation they find themselves in when engaged in an IS project in order to maximise usability outcomes.

 

Keywords: Keywords: usability, practitioner, role, industry, usability outcome

 

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Journal Issue

Volume 11 Issue 1 / Mar 2008  pp1‑51

Editor: Dan Remenyi

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Keywords: accounting techniques, business systems integration, cluster analysis, communication and technology (ICT), credit card system, diffusion, e-commerce, e-tourism, information technologies, new technologies in e-museums, payment models, performability, PPD, probabilistic model checking, probit model, product-process dependencies, simulation, SMEs, software development, software process improvement, usability of cultural sites

 

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Journal Issue

Volume 11 Issue 2 / Jun 2008  pp51‑108

Editor: Dan Remenyi

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Keywords: accounting techniques, business systems integration, cluster analysis, communication and technology (ICT), credit card system, diffusion, e-commerce, e-tourism, information technologies, new technologies in e-museums, payment models, performability, PPD, probabilistic model checking, probit model, product-process dependencies, simulation, SMEs, software development, software process improvement, usability of cultural sites

 

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