The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

Evaluation of Content Management Systems (CMS): a Supply Analysis  pp9-22

Clara Benevolo, Serena Negri

© Jan 2007 Volume 10 Issue 1, ECITE 2006 Special, Editor: Dan Remenyi, pp1 - 122

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Abstract

Content management systems (CMS) provide an optimal solution by organising information and, mostly, creating and managing an enterprise's knowledge. Nevertheless there is a big confusion about the functionalities that characterise CMS and about the differences with less performing products such as web content management systems, document and records management systems and enterprise content management systems. This paper aims to show the mismatches between companies' needs and those information management products, which are often called CMS even if they are not. For this reason the authors first make a theoretical comparison between the functionalities of CMS and those of the systems they are often confused with. Then they show the results of an empirical research on 22 products offered by international vendors. By using an original scheme, enterprises' needs in terms of information collection, management and publication and of knowledge management are compared with the functionalities of the aforementioned systems. The result consists of performing definitions for CMS and the other systems for managing information. Content Management products are analysed, compared and evaluated by using a special table created to point out the actual functionalities of the products offered on the market, despite vendors' declarations. Moreover the highlights are displayed in a matrix to evaluate the level of personalisation‑flexibility of the different products. The paper conclusions show how, on the demand side, companies' needs are growing in a confused framework; at the same time the supply side keeps on feeding this confusion, reducing company satisfaction in regard to knowledge and information management.

 

Keywords: Content management, web content management, enterprise content management, knowledge management, ICT supply and demand

 

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Journal Issue

Volume 10 Issue 1, ECITE 2006 Special / Jan 2007  pp1‑122

Editor: Dan Remenyi

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Editorial

Another edition of EJISE brings to the attention of the information systems community 10 more pieces of research into how information systems may be evaluated. The contributions in this issue are from 9 different countries and from a diverse range of universities and business schools.

When I first became actively interested in information systems’ evaluation in 1990 I had no idea of how wide and how deep an issue information systems evaluation was. I had thought that it was worth a few papers and maybe a book or two. Today my view is entirely different and I wonder if the community of information systems academics and practitioners will ever reach a point where by there will be a general agreement as to how to evaluate or assess information systems. My best guess would be that they probably will not.

However as it was put to me at the start of my university studies academics tend to have far more questions than answers and this may not necessarily be a ‘bad’ thing. If we continue to ask the right questions, even if we can’t find definitive answers we are effectively moving the frontier of knowledge forward. And that I suggest is, in the end, the most important objective of academe.

I hope that you will find a number of interesting topics among these 10 papers.

 

Keywords: IS integration, auditing, balanced score card, business process facilitation, case study, confidentiality, domain specific languages, e-Government project evaluation, enterprise information system, CEO framework, ex post evaluation, functional-operational match, ICT benefits, ICT evaluation, ICT project, information economics, Information System Architecture , IS outsourcing , IT evaluation, IT value assessment, knowledge management, meta-modelling tools, motivational factors, user satisfaction surveys, web content management, WLAN

 

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