The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

Management of Information Systems Outsourcing: Evaluation of Lessons Learned From a Boundary Spanning Perspective  pp63-73

Bjorn Johansson, Linda Bergkvist

© Jan 2012 Volume 15 Issue 1, ECIME 2011, Editor: Walter Castelnovo and Elena Ferrari, pp1 - 148

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Abstract

Even if outsourcing is a well‑researched phenomenon, it can be stated that evaluation studies on IS outsourcing relationships are scarce. From a description of two IS outsourcing relationship cases, a set of lessons learned are presented. A boundary spann ing perspective is then used when evaluating these lessons learned in the client‑supplier outsourcing relationships and thereby adding a newŽ theoretical perspective on outsourcing relationships. The evaluation is concluded in a set of propositions that present the boundary spanning perspective of the lessons learned. The aim of these propositions is to act as both a guiding tool for how to further develop boundary spanning roles in outsourcing relationships and to act as a base for future research on ou tsourcing relationships.

 

Keywords: boundary spanning, IS outsourcing, relationships management

 

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Journal Issue

Volume 15 Issue 1, ECIME 2011 / Jan 2012  pp1‑148

Editor: Walter Castelnovo, Elena Ferrari

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Editorial

The papers in this issue of EJISE have been selected from those presented at the 5th European Conference on Information Management and Evaluation (ECIME 2011) at the Dipartimento di Informatica e Comunicazione, Università dell'Insubria, Como, Italy on 8‑9 September 2011.

 

The issue has been guest edited bythe Conference Chair, Professor Walter Castelnovo, and the Programme Chair, Professor Elena Ferrari, both from University of Insubria, Como, Italy.

 

walter_castelnovo    elena_ferrari 

 

Keywords: crime analysis, GIS, geostatistics, intelligence-led policing, predictive dissemination, data mining, boundary spanning, IS outsourcing, relationships management, accountability, enterprise records management, organizational memory, records auditing, knowledge economy, measuring effectiveness, performance indicator, assess of knowledge, enterprise information systems, enterprise recourse planning systems, customer relations management systems, supply chain management systems, community informatics, requirements engineering, microenterprise, technology adoption, indigenous business, socio-technical system, SMEs, IT/IS, lemon market theory, ISV, ambient assisted living, field trials, ageing technology users, enterprise architecture, architectural alignment, Zachman framework, TOGAF, GERAM, E2AF, payments, framework, mobile, value, data governance, data management, data quality, framework, business model, business case, strategy, operations, management, implementation

 

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