The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

Impact of the Three IS Qualities On User Satisfaction in an Information‑Intensive Sector  pp85-101

Sylvie Michel, François Cocula

© Nov 2017 Volume 20 Issue 2, Editor: Shaun Pather, pp59 - 141

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Abstract

According to the literature, when Information Systems are assessed, the variables and their relationships should be contextualized. This paper therefore considers the relationships between the three main quality variables (system, service and information) and satisfaction in the context of banking, a highly information‑intensive sector. Information quality plays an even more important role in a highly information‑intensive sector. The conceptual framework of information intensity used to validate our model has been statistically tested by means of a structural equation modeling method. Our results support the hypothesized relationships: system and service quality have a significant influence on information quality which, in turn, exercises a significant influence on satisfaction.

 

Keywords: information quality, system quality, service quality, satisfaction, high information intensity, banking sector

 

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Journal Article

Modified Early Warning Scorecard: The Role of Data/Information Quality within the Decision Making Process  pp100-109

John O Donoghue, Tom O Kane, Joe Gallagher, Garry Courtney, Abdur Aftab, Aveline Casey, Javier Torres, Philip Angove

© Jan 2011 Volume 14 Issue 1, ECIME 2010 Special Issue, Editor: Miguel de Castro Neto, pp1 - 166

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Abstract

Presented in this paper is the Patient Assessment‑Data Quality Model (PA‑DQM). It is designed to assess how patient datasets which are poor in composition can impact on the decision processes following patient assessment. The PA‑DQM in particular examin es four key Data Quality (DQ) dimensions: timeliness, accuracy, consistency and completeness. This DQ model is generic in nature as any number of decision making processes can be substituted to reflect the medical scenario under consideration. For examp le, Intensive Care Unit (ICU) admissions, Emergency Room (ER) triage systems or Modified Early Warning Scorecards (MEWS). The PA‑DQM presented is evaluated using the MEWS process as an exemplar. Paper based MEWS are utilised to assist medical staff identify at risk patients with a declining health status. The calculated MEWS score is designed to trigger earlier medical interventions to avoid or reduce the potential impact of catastrophic events. In particular the existing MEWS system which (i.e. a paper based approach) is evaluated alongside an electronic‑Modified Early Warning Scorecard (e‑MEWS) system, which is designed and developed to reduce the number of DQ issues which continue to persist with the paper based process. To validate the asse rtions presented in this paper a workshop (participation of 51 medical staff) was held in St. Lukes Hospital, Kilkenny, Ireland, where the paper based MEWS has been adopted for the last 3 years. It is clear from our initial findings that the proposed e ‑MEWS system has the ability to greatly enhance the levels of DQ over its existing paper based counterpart.

 

Keywords: Information Quality, MEWS, Health Informatics and Body Area Networks.

 

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Journal Article

A Visualization‑based Approach to Present and Assess Technical Documentation Quality  pp150-159

Anna Wingkvist, Morgan Ericsson, Welf Lowe

© Jan 2011 Volume 14 Issue 1, ECIME 2010 Special Issue, Editor: Miguel de Castro Neto, pp1 - 166

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Abstract

Technical documentation has moved from printed booklets to electronic versions that need to be updated continuously to match product development and user demands. There is an imminent need to ensure the quality of technical documentation, i.e., information that follows a product. In order to ensure the quality of technical documentation, it is important to be able to measure it in a constructive way. In this paper, we approach quality from a software quality perspective and rely on automated measurements and analyses. It is generally not possible to assess quality attributes such as “ease of understanding” using automated measurements. To assess such quality attributes, we suggest the use of visualizations as a communication medium between the machine results and technical writers, and define a visualization‑based quality assessment approach for technical documentation. In order to test our approach, we use it to assess the quality of 3 real‑world documentations from a Swedish mobile phone manufacture, a Japanese camera manufacturer, and a Swedish warship producer. The study shows that our approach can be used to identify potential quality defects. For example, we tested an unclassified subset of the warship’s technical documentation and found that 49% of it was redundant text clones. We performed the study in collaboration with a Swedish company that is in charge of creating and maintaining the 3 documentations, and they acknowledge that our approach has great potential and that our results proved helpful to them.

 

Keywords: Information Quality, Software Analysis, Software Visualization, Technical Documentation, Visual Analytics

 

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Journal Issue

Volume 14 Issue 1, ECIME 2010 Special Issue / Jan 2011  pp1‑166

Editor: Miguel de Castro Neto

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Editorial

miguel_neto Dr Miguel de Castro Neto is presently Associate Dean at the Instituto Superior de Estatística e Gestão de Informação of the Universidade Nova de Lisboa (ISEGI‑UNL), where he is Invited Assistant Professor. He is editor of the Journal of Information Technology in Agriculture (JITAg), member of the Editorial Advisory Board of Online Information Review journal, and Scientific Advisor of the Revista Brasileira de Agroinformática.  Miguel de Castro Neto holds a PhD in Agronomic Engineering (Universidade Técnica de Lisboa) in the field of Internet‑based agricultural information systems, a Masters degree in Agricultural Economics (Universidade de Évora), a Masters degree extension in Statistics and Information Management (Universidade Nova de Lisboa) and a degree in Agricultural Engineering (Universidade de Évora).His research interests include Business Intelligence, Knowledge management and Social Computing.

Editorial

This special edition of the EJISE includes thirteen selected papers presented at the 4th European Conference on Information Management and Evaluation ‑ ECIME 2010 which were considered the most important contributions to the advances in the information systems evaluation field of study.

The conference was held at Instituto Superior de Estatística e Gestão from the Universidade Nova de Lisboa (ISEGI‑UNL), Lisbon, Portugal, and the broad topics proposed to be addressed by ECIME 2010 included: evaluation topics; management topics; e‑Government topics; new technologies, innovation and infrastructures; development topics; ethics and philosophy topics; and general topics.

These topics where covered by the presentation in the conference of 47 Papers, 4  PhD Research Papers, and 4 Work in Progress with participants coming from 25 different countries splitted in the following streams: Managing Information; Evaluation of Records and Documents; Business Intelligence; ICT issues as they specifically affect SMEs; Logistics, Supply Chain and Process Improvement; Performance assessment and measurement; Web Tools; Health Information Systems; Evaluation Issues; Health Information Systems Issues; Quality and Service Level; and IS professionals.

The 13 ECIME 2010 selected papers for publishing in this EJISE special issue cover a very wide range of interesting and up to date research areas giving us important insights and new perspectives in future developments in the field and I hope it can became an important contribution to the dynamics in the information systems evaluation research area.

 

Keywords: action research, adopter categories, adoption, adoption determinants, alliances, architectural principles, BAN, business architecture, business value, CDSS, COBIT, community, computing, consumer goods, decision-making, diffusion of innovations (DOI) theory, digital divide, disadvantaged networks, early warning scorecard, eCommerce, enterprise architecture, evidence-based protocols, factors, GDS (Global Data Synchronization), geobrowser, georeference, GIS (Geographical Information System), GLN (Global Location Numbering), global standards, GoogleEarth, GTIN (Global Trade Items Numbering), GUSI (Global Upstream Supply Initiative), health informatics and body area networks, health information management, hospital information systems, information alignment, information management, information quality, information quality, information systems, information systems architecture, information technology, institutional theory, integrated suppliers, interorganizational systems (IOSs), interpretiv

 

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Journal Issue

Volume 20 Issue 2 / Nov 2017  pp59‑141

Editor: Shaun Pather

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Editorial

 

Keywords: information quality, system quality, service quality, satisfaction, high information intensity, banking sector, E-Supply Chain Coordination, SME Performance, Technology-Organization-Environment Framework, Resource-based View of the Firms, health information systems, information systems integration, interoperability, E-commerce, Jordan, Awareness, Payment, Partial Awareness, Full Awareness, Awareness of Products, Services, Awareness of Brand, Awareness of Delivery, E-commerce processes, Awareness evaluation, attitude certainty, processing fluency, web evaluation, online data collection, tool design, instrument, Networking Sites, Online Social Networking, Facebook, MySpace, Firm, Organization

 

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