The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Article

Social Commerce and Innovative Business Engagements: An Empirical Investigation  pp94-108

Jiwat Ram, Siqi Liu

© Nov 2018 Volume 21 Issue 2, Editor: Prof Shaun Pather, pp63 - 130

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Abstract

Social media (SM) is driving innovations in both individual and business lifestyles, unleashing new opportunities and spurring new business models. Chinese businesses, in particular, have seized upon the opportunity of integrating SM in innovative ways of business delivery. Yet there is little formal knowledge on this subject. The purpose of this research, therefore, is to empirically identify some of these SM‑enabled business innovations in a Chinese context to develop fundamental knowledge and to build an evidence‑based platform for understanding the motivation for adopting SM for business innovations. Qualitative data collected through semi‑structured interviews with industry experts were analysed using content analysis techniques. The study finds that SM is enabling innovations in business including: (1) developments of social media market territories that are used by organizations for gathering market intelligence as well as for promoting products/services, (2) strategic engagements that are being used not only for tapping into diverse wisdom but also as a means of cultivating communities and enhancing product/service awareness before their launch, (3) quicker promotion to productivity, (4) development of socialized commerce activities based on new S‑Channels, and (5) development of social media market intermediaries. Academically, the results extend innovation theories in a SM‑oriented technological innovations context and identify some of the factors that could influence the adoption stage as in more general innovation theory. Managerially, the results could be valuable for strategising adoption of SM‑enabled business innovation and tapping into the opportunities of social commerce and development of S‑Channels.

 

Keywords: Business innovations, Social capital, New business trends, Socialized commerce, Social media market territories, Innovation theory

 

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Journal Article

Secret Level: Evaluation of a New Zealand Community ICT Project  pp1-12

Barbara Crump, Keri Logan

© Jan 2011 Volume 14 Issue 1, ECIME 2010 Special Issue, Editor: Miguel de Castro Neto, pp1 - 166

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Abstract

Multiple objectives relating to Connection, Personal Development and Information were the stated outcomes of establishing a suite of computing facilities in a New Zealand city youth centre named Secret Level. The youth centre offered a wide range of both structured and unstructured activities and events. The computing suite included a wireless local area network with Internet access, six moveable, thin client terminals located in the cafĂ© area and three high‑specification multimedia computers with printer and scanner in a separate room. The project was financed from the government’s Community Digital Strategy Partnership Fund that aimed to support local, regional and national initiatives to develop and achieve capability, confidence, relevant content and connection to realise community aspirations through information and communication technology (ICT). This paper presents the evaluation of the ICT youth project after just four months of operation. The mixed‑method study, framed by the overlapping constructs of self‑efficacy, social and human capital and third place, involved a survey, semi‑structured interviews and observations. The findings revealed that most of the measures of success defined for the project were met but evaluation of many of the Personal Development objectives relating to an increase in the work, study, ICT and literacy skills of youth was not possible, due to the short evaluation period.

 

Keywords: social capital, computing, ICT, digital divide, third place, youth

 

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