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Measuring and
improving corporate information technology through the balanced scorecard
Wim Van Grembergen, Rik Van Bruggen, UFSIA (University of Antwerp),
Belgium |
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ABSTRACT |
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The balanced scorecard (BSC) is a recently
developed strategic management system that should allow businesses to drive
their strategies based on measurement and follow-up. These measures are
divided into four domains: financial achievements, customer orientation,
effectiveness and efficiency of internal processes, and innovation and
learning. In this article the BSC is applied to the evaluation of IT projects
and the IT function as a whole. Also, the relationship with more traditional
IT/IS-evaluation methods like Capital Budgeting and Information Economics
is pointed out.
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