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Volume 10 Issue 1 JUNE 2007
The Implementation of a New Student Management Information System (MIS) at an Irish Institute of Technology – An Ex Post Evaluation of its Success
Marian Carcary1, Ger Long2 and Dan Remenyi3
1Limerick Institute of Technology, Ireland
2Waterford Institute of Technology, Ireland
3Trinity College Dublin, Ireland
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Ex-post evaluation is one of the most neglected areas of ICT evaluation. Yet such reviews contribute to organisational learning, remedial action and improved future decision-making. This paper is a case study examining the ex-post impact of the introduction of a large-scale student ICT system into an Institute of Technology (IoT) in Ireland. This IoT was one of 14 Irish IoTs that have recently undergone an extensive transformation of their ICT systems. A national project launched by the Department of Education and Science and the Council of Directors of the IoTs performed a nationwide implementation of a suite of integrated Information Systems for library, human resources, finance and student management functions in order to standardise the ICT systems of the IoT sector. The student system examined in this paper addresses all functions related to the ongoing administration of student affairs by offering functionality that caters for course and subject management, student data, admissions application processing, student registration and examinations, to mention but a few. However, given the scale of the project, system introduction was complex and it was necessary to support the new system with a number of additional software tools. The case study considers how well the current ICT arrangements satisfy the IoT’s requirements, it examines the benefits realised and problems experienced, and it identifies a number of steps for future success.
Keywords:
ICT evaluation, ex post evaluation, ICT projects, ICT problems, ICT benefits, functional-operational match, ICT in third level education
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