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Volume 11 Issue 1
March 2008
The Effect of Information Systems on Firm Performance and Profitability Using a Case-Study Approach
Mojisola Olugbode1 Ibrahim Elbeltagi2 Matthew Simmons3 and Tom Biss4
1University of Plymouth, UK
2Plymouth Business School, UK
3Beale and Cole Building Services Limited, UK
4University of Plymouth, UK
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Beale and Cole is a company that was experiencing significant levels of growth in its business. However, its existing operational practices and ICT infrastructure were incapable of efficiently sustaining their level of growth. A thorough analysis of the operational systems was carried out covering both the manual systems and those supported by the computerised accounting system. A number of beneficial changes were made, including the implementation of a major new business system replacing the old accounting system. In all these developments, the work of a teaching company associate, now known as knowledge transfer partnerships associate, supported the analysis, but the full participation and support of all key personnel within the company was essential. Although there were problems during the implementation, these have being resolved and Beale and Cole now has a fully supported and integrated IT system which will maintain their competitive advantage and facilitate their continued growth and profitability.
Keywords:
information, communication and technology (ICT), business systems integration, SMEs.
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