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Managing the
life cycle of Information and Communication Technology investments for
added value
Frits (G.J.P.) Swinkels, Department of Information Management,
University of Amsterdam, The Netherlands |
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ABSTRACT |
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This paper gives a
description of an Information and Communication Technology (ICT) life
cycle management model. The proposed model is based upon five main
activities which have to be performed well in order to achieve results
with ICT. The model offers a description of ICT benefits and burdens which
is as accurate as possible, due to the use of financial, quantitative and
qualitative criteria. In view of the fact that ICT investments are often
coupled with a high degree of uncertainty, one must always take a margin
into account that stems from this uncertainty, both for the possible
benefits as well as for the burdens. An investment is not an isolated
choice. The right balance between the desired information system and its
realisation, must be continuously striven for during the entire process.
The final step necessary for realising ICT investments which are
structurally sound is the moorage of life cycle management processes in
the organization. |
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