|
This is a theoretical paper that proposes a
business process focused and stakeholder orientated approach to the management IT
investment benefits. The paper considers why IT benefits have presented such a problem to
practitioners, academics and consultants for so many years. The paper proposes a new way
of looking at IT investments that will help identify benefits. It also proposes that the
series of three principal stakeholders are central to IT investment success. The paper
suggests a new locus of responsibility for the identification and delivery of IT
investment benefits.
It exposes the fact that IT investment
benefits were quintessentially difficult to identify because of the issue of information
systems reach, the nature of tangible versus intangible benefits and the question of
benefit evolution. More than any other factor the success or
failure of the IT investment is a function of the skill and commitment of the information
systems principal stakeholders.
Finally the proposition that a benefit
evaluation process is required to ensure that they are no longer elusive is addressed.
Key words: IT Benefits, IT Investment,
IT Projects, Stakeholders, Economics of information, Business Processes, Process
Innovation, Business Practices, Business Innovation, Locus of responsibility
|
|
