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Catching Intangible IT Benefits.
Paul Lillrank, Sami Holopainen & Teemu Paavola,
Department of Industrial Engineering and Management,
Helsinki University of Technology, Finland.
E-mail: paul.lillrank@hut.fi |
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ABSTRACT |
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This article presents a model, an Enabler-Effect Map (EEM) that
allows managers in co-operation with IT specialists, to analyse the
ramifications of IT investments in their business. The model consists of two
beacons and a set of map symbols. On a broad perspective EEM can be described as
a tool for measuring and managing qualitative and quantitative benefits of IT
utilisation. According to the model all benefits that IT enables are created
through improved control information, which can be divided into ex ante
steerability and ex post traceability information. The model is used in a case
where the impact of an integrated electronic referral system used for
teleconsultations between secondary and primary care providers were examined.
The model helps to elicit and articulate unanticipated benefits, phenomena we
call business option value. |
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