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Evaluating Information Technology With You In Mind.
Ghassan Khalifa, Zahir Irani, Lynne P
Baldwin, and Steve JonesDepartment of Information Systems
and Computing, Brunel University, Uxbridge, UK.
Ghassan.Khalifa@Brunel.ac.uk
Information Systems Research Centre,
University of Salford, Salford, UK |
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ABSTRACT |
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This paper argues for more involvement of IT system users during the IT
evaluation process. To that end, both IT evaluation and stakeholder theory are
defined, discussed, and related to each other using IT literature. The paper
presents evidenced from IT literature that supports the inclusion of IT system
users in the IT evaluation process. The argument is carried forward using a case
study recently conducted by the authors of this paper. The study finds that, in
the absence of formal IT evaluation procedures, key-user participation in the
design and development of the IT system is essential to insure appropriate IT
system functionality. |
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