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Citizen Centricity: A Model of IS Value in Public
Administration,
Frank Bannister, Department of Statistics, Trinity College, Dublin
2, Ireland.
Frank.Bannister@tcd.ie |
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ABSTRACT |
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While there is much common ground in the measurement of IT value between the
public sector and the commercial world, there are also significant differences.
This is particularly so in the case of public administration where evaluation of
IT presents a number of specific theoretical and practical problems. Starting
from an exploration of the meaning of IS value, the differences between IT value
in public administration and the commercial private sector are explored. A
taxonomy of IT value in public administration is developed and a model of IT
value for public administration is proposed. |
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