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Evaluating the organizational impact of ICT for the development of the
information system in hospitals,
Walter Bergamaschi and Edoardo OngaroOspedale Maggiore Polyclinic of
Milan and Bocconi University and School of Management, Milan,
wberg@policlinico.mi.it,
edoardo.ongaro@uni-bocconi.it
The contribution has been jointly developed by the authors. However,
W. Bergamaschi has written the paragraphs 3 and 5, while E. Ongaro has
written the paragraphs 1, 2 and 4.
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ABSTRACT |
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The work focuses the issue of the organizational conditions to be set to exploit
ICT potentials, by providing an approach to evaluate the organizational impact
of ICT. The frame is applied to a case in healthcare relevant for its
complexity. Results of the case study indicate the importance of three factors
for the success of an ICT intervention: the definition at the top level of an
ICT strategy, the systematic attention of the top management to ICT projects and
the use of process analysis. These factors are discussed in the context of the
evolution of ICT in the healthcare sector, focusing in particular on the
diffusion of ERP. Key words: Business Process Reengineering, ERP,
healthcare, ICT organisational impact
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