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IT cost benefit management improvement from a critical
perspective.
Menno Nijland, Department of Information Systems, London School of
Economics, UK. E-mail:
m.h.nijland@lse.ac.uk |
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ABSTRACT |
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This article takes a critical perspective on
IT evaluation to find a possible explanation for the paradox that although
organisations are interested in better management of IT costs and benefits, the
more comprehensive evaluation methods to aid them in this are hardly used in
practice. It is argued that making changes in IT cost benefit management by
applying new evaluation methods, disrupts the secure identity of the
stakeholders in the process of managing IT costs and benefits. Critical theory
suggests that stakeholders strive for emancipation from restrictive IT
evaluation methods, and thereby offers an interesting perspective to explain one
of the difficulties in introducing new IT evaluation methods in organisations.
It is suggested that issues relating to power inequalities and the sense of
security for stakeholders involved should play a more prominent role in such an
introduction. |
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