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Broadening
Information Systems Evaluation Through Narratives pp115-122
Jonas Hedman1 and
Andreas Borell2
1Lund
University, Sweden
2Tetra Pak
Global IM, Sweden
jonas.hedman@ics.lu.se,
andreas.borell@tetrapak.com |
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Abstract:
The
purpose of information systems post-evaluation ought to be to improve
the use of systems. The paper proposes the use of narratives as a tool
in post-evaluations. The potential in narratives is that they can convey
meanings, interpretations, and knowledge about the system, which may
potentially lead to action. The paper offer three main suggestions: 1)
evaluations should form the basis for action; 2) narratives makes
evaluation more relevant; and 3) post-evaluations should be done with
the aim of improving use. Narratives should be viewed as a complement to
traditional evaluation methods and as a way of making evaluation more
formative and thereby moving away from the more common summative
perception of evaluation. The conclusion of the paper is that narratives
can advance IS evaluation and provide a richer evaluation picture by
conveying meanings not included in traditional evaluations.
Keywords:
Narratives, information systems evaluation, measurements, measure,
stories, action. |
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