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Volume 8 Issue 3 December 2005
IS Evaluation in Practice
Ann Brown, Cass Business School, City University, London, UK |
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IS evaluation exercises continue to engender scepticism. The evaluation of IS investment is considered a ‘wicked problem’ and there are good reasons for this judgement. The topic has attracted many researchers. There is a substantial body of literature on the problems of measurement and the inadequacies of traditional investment appraisal methods. A wide range of alternative tools have been proposed to replace these approaches. But many surveys of actual practice have established little evidence of their use. Reported IS evaluation practice appears to be relatively unsophisticated or absent in many organisations.
This paper draws on existing literature and case material to analyse the problem facing organisations when planning an IS evaluation exercise. It argues that the factors that can undermine the effectiveness of IS evaluation projects pose major problems. Management apathy may be a rational response to a complex and difficult exercise that often yields little benefit to the organisation.
Keywords: IS evaluation; Failure-prone decision process; IS Business value; IS evaluation project
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