The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Issue
Volume 12 Issue 1, ECIME 2008 / Jan 2009  pp1‑118

Editor: Dan Remenyi

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Multitasking: the Uncertain Impact of Technology on Knowledge Workers and Managers  pp1‑12

Frank Bannister, Dan Remenyi

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A Case Study of SME Web Application Development Effectiveness via Agile Methods  pp13‑26

Peter Clutterbuck, Terry Rowlands, Owen Seamons

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Improving the Benefits of IT Compliance Using Enterprise Management Information Systems  pp27‑38

Renata Paola Dameri

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National Survey of SMEs' Use of IT in Four Sectors  pp39‑50

R. Dyerson, G. Harindranath, D. Barnes

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Reward Systems in the Post Digitization Era: Possible Benefits and Risks  pp51‑58

Pontus Fryk

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Abstract

The last decades have been characterized by extremely intense digitization — in the shape of investments in administrative and embedded IT together with advanced Internet solutions — as regards companies and organizations worldwide. Today, however, most establishments are already highly digitized, which affects the conditions for work and organizations' forms and functions. Thus, based on an empirical investigation of the health care sector, this paper addresses the notion of the post digitization era through specifically examining IT‑based reward systems. This, of course, is not a novel phenomenon, but new ways of using the reward system concept — together with IT and original ideas — in order to increase efficiency, effectiveness, and productivity are considered. This, in turn, might have great implications concerning core strategies and the organization of work. In order to fulfill the paper's purpose of identifying possible benefits and risks associated with digital reward systems, especially in health care, a case study built on semi‑structured interviews was performed. The findings of this study indicate that there are several possible fields of innovative application — including both developments of existing solutions and potential future utilizations — concerning digital reward systems in health care. Moreover, in order for reward system implementations to be successful, organizations have to define, measure, valuate and evaluate input, output and performance appropriately, and the process of doing so is also affected by the present stage of digitization. This too is contemplated throughout the paper. Finally, important associated matters such as risk‑ reward trade‑offs and quantity versus quality are discussed. The results presented in this paper are based on a limited material. Still, they are valuable and original because of the empirical foundation derived from an important industrysector. Furthermore, they illustrate modern implications of reward systems in highly digitized contexts, and put forth novel views on possible fields of application of IT‑based reward systems, and associated potential benefits and risks. 

 

Keywords: reward systems, post digitization, information technology, health care

 

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Bronze, Silver and Gold: Effective Membership Design in Customer Rewards Programs  pp59‑66

Anders Hederstierna, Henrik Sällberg

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Organisation Profiling and the Adoption of ICT: e‑Commerce in the UK Construction Industry  pp67‑74

Martin Jackson, Andy Sloane

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Adoption and Evaluation of Mobile Commerce in Chile  pp75‑88

Ranjan B. Kini

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Where is Information Ethics in Iranian Library and Information Science Publications and Services?  pp89‑94

Mortaza Kokabi

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The Patient Data Analysis Information System: Addressing Data and Information Quality Issues  pp95‑108

David Sammon, Kieran A. O'Connor, John Leo

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A Guideline for Virtual Team Managers: the Key to Effective Social Interaction and Communication  pp109‑118

Lara Schlenkrich, Christopher Upfold

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