The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Issue
Volume 13 Issue 2, ICIME 2010 / Oct 2010  pp97‑196

Editor: Shaun Pather, Corrie Uys

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Multiple Affective Commitments and Salient Outcomes: The Improbable Case of Information Technology Knowledge Workers  pp97‑106

Jeff Bagraim

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Using RFID Inventory Reader at the Item‑Level in a Library Environment: Performance Benchmark  pp107‑120

Paul Golding, Vanesa Tennant

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The Value Congruence of Social Networking Services‑a New Zealand Assessement of Ethical Information Handling  pp121‑132

Tony Hooper, Tyrone Evans

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Wiki‑Based Knowledge Management in a Transport Consultancy, a Case Study  pp133‑142

Robbert in 't-Hout, Jos Vrancken, Pieter Schrijnen

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Mobile Access to Information Systems in law Enforcement: An Evaluation of its Implications for Data Quality  pp143‑152

Rachael Lindsay, Thomas Jackson, Louise Cooke

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Challenges of eGovernment Project Implementation in a South African Context  pp153‑164

Rangarirai Matavire, Wallace Chigona, Dewald Roode, Eureka Sewchurran, Zane Davids, Alfred Mukudu, Charles Boamah Abu

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The Influence of Organisational Memory Mismatches and Coping Strategies on ERP Outcomes  pp165‑176

Brian O'Donovan, Lisa seymour, Johannes Geldenhuys, Mogamat Isaacs, Kaziwe Kaulule

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Abstract

ERP systems are intended to encompass and integrate functions of an organisation resulting in organisational efficiencies. However, during the ERP usage stage these intended efficiencies are not always realised. One cause of this is organisational memory mismatches and the resultant coping strategies employed. Organisational memory can be described as the capability of organisations to retain and transmit information from past to future members and is evident in the persistence of organisational features after the implementation of ERP systems. Therefore to realise operational efficiencies, organisational memory mismatches between organisational memory and the ERP system need to be addressed. This is not possible without an understanding of the causes of mismatches and the subsequent coping strategies employed. To address this need, this paper presents an analysis of these mismatches, their causes as well as short‑ and long‑term coping strategies employed, and presents a resultant framework. This paper achieved its purpose through an interpretive case study of a large in‑use ERP system. The main data source was in‑depth interviews with users from 12 functional departments. The research identified causes of mismatches and the long and short‑term coping strategies adopted as a result of these mismatches. Mismatches and short‑term coping strategies were found to contribute to ERP underperformance. However, mismatches did not occur in isolation. Over time, coping strategies employed for one type of mismatch would result in another type of mismatch. In other cases coping strategies merely increased the mismatch. Only long‑term coping strategies rectified mismatches, contributing to ERP efficiency. The findings argue for providing sufficient resources for ongoing organisational capacity for customising and upgrading the system as well as for the training and support of end users. While previous research has focussed on identifying organisational memory mismatches, little research has been done on identifying the causes and the coping strategies. These findings will be useful for ERP implementation teams as well as organisations struggling to achieve organisational efficiencies with their ERP systems. 

 

Keywords: ERP systems, organisational memory, ERP usage, ERP customising, ERP training, enterprise systems

 

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Does Entrepreneurial Experience and Strategy Really Matter for ICT Performance? A Greek Cross‑Border Empirical Study  pp177‑186

Avraam Papastathopoulos, Christina Beneki

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Changing the Communication Culture of Distributed Teams ina World Where Communication is Neither Perfect nor Complete  pp187‑196

Peter Weimann, Christian Hinz, Else Scott, Michael Pollock

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