The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Issue
Volume 14 Issue 2, ICIME 2011 / Sep 2011  pp167‑281

Editor: Ken Grant

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Investigating the Factors Inhibiting SMEs from Recognizing and Measuring Losses From Cyber Crime in South Africa  pp167‑178

Gino Bougaardt, Michael Kyobe

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Assessing Information Management Competencies in Organisations  pp179‑192

Andy Bytheway

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IT Outsourcing in the Public Sector: Experiences Form Local Government  pp193‑203

Michael Cox, Martyn Roberts, John Walton

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Human Resources Transformation Beyond Boundaries in Outsourcing Business Model ‑ Expatriate Benchmarking  pp204‑215

Swathi Duppada, Rama Chandra Aryasri

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Human Resource (HR) divisions of multi national companies (MNCs) are under tremendous pressure globally with the challenges and opportunities with the outsourcing business models to maintain competitive position in the marketplace. Attracting the mobile talent with multi dimensional skill set to address effective, efficient and controllable business needs is becoming complex, hence expatriate management and training has gained much attention. Successful Expatriate assignments drive revenue, value and growth to the organization. The expatriation process requires huge amount of effort for analysis, planning, selection and training before the departure of the associate to the host country from the home country. The authors would like to bring the practical approaches that needs to be considered in global business outsourcing model considering 3 dimensions … Associate delight, Customer delight and Investor delight with expatriate benchmarking. The research study also brings the expatriate management strategies in 3 categories … Onsite (foreign location / host country), Offshore (home country) and Near‑shore (country close to host country, but with lesser delivery cost). To substantiate the research, the data is collected from several Human resource leaders and managers at various levels … HR Executives, HR Analysts, HR Managers, Senior Managers from IT organizations in different geographies through interviews and web based surveys. Statistical analyses are conducted on the data collected through multiple channels and these analysis reveal that a) the organizations with good global management strategy had larger number of associates with better expatriate experience, steadier focus on leadership, resulted in better financials b) The training is mor e focused on technology and job related skill set, but often ignored the level of depth in imparting the behavioural and cultural skills. The main contributions of the paper are we have proposed expatriate transformation canonical model for expatriate resource requirements fulfilment requests originating across the globe for IT services organizations. Following the IT services industry, we have followed the benchmarking methodology and used a template to understand the expatriate management practices, in the past and present, as a part of the human resource management function and extrapolated the data for the future expatriate operations by strategically building a manageable operational model by utilizing and tuning the organization culture 


Keywords: benchmarking, expatriate management, expatriate training, ROI, onsite, offshore, near-shore


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Assessing Future Value of Investments in Security‑Related IT Governance Control Objectives … Surveying IT Professionals  pp216‑227

Waldo Rocha Flores, Teodor Sommestad, Hannes Holm, Mathias Ekstedt

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The use of RFID and Web 2.0 Technologies to Improve Inventory Management in South African Enterprises  pp228‑241

Sizakele Mathaba, Nomusa Dlodlo, Andrew Smith³, Mathew Adigun

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A Framework for Enhancing the Information Systems Innovation: Using Competitive Intelligence  pp242‑253

Phathutshedzo Nemutanzhela, Tiko Iyamu

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Mitigating the Impact of Software Test Constraints on Software Testing Effectiveness  pp254‑270

Grafton Whyte, Donovan Lindsay Mulder

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Adding Action to the Information Audit  pp271‑281

Huan Vo-Tran

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