The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Issue
Volume 15 Issue 2 / Jul 2012  pp149‑229

Editor: Shaun Pather

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An Analysis of Three SERVQUAL Variations in Measuring Information System Service Quality  pp149‑162

James J. Jiang, Gary Klein, Neeraj Parolia, Yuzhu Li

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A Socio‑technical Approach to Designing and Evaluating Industry Oriented Applications  pp163‑175

Shah Jahan Miah, John G. Gammack, Don V Kerr

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Abstract

Over the past few years many views have emerged that maximize the utilization of design research in Information Systems (IS) application development. A recent insightful debate in the IS community has suggested two major design views in IS research: a) a pragmatic technical artifact orientation, and b) a theory‑grounded user and meta‑artifact focus. The first (pragmatic design‑based) view focuses on explicit knowledge and on a step‑by‑step methodology for innovative artifact design and building. The second (theory‑grounded) view more broadly emphasizes meta‑artifact design in IS development and a more prescriptive guidance approach that is grounded in design research. The debate between these two views leads to the question: which method is more s uitable for Decision Support System (DSS) design? In extending the debate on design views in IS research, this paper evaluates a DSS application through both the utility of the pragmatic and the socio‑technical design research views. This helps create a methodological foundation for industry‑oriented DSS design and evaluation. The findings suggest that both positions have merit, but the latter view of design science is more suitable for industry‑oriented DSS design. 

 

Keywords: Socio-technical view, DSS, and Design research.

 

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Andrew Barron, Dirk Schneckenberg

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Implementing Electronic Health Information Systems in Local Community Settings: examining Individual and Organisational change experiences in the Philippines  pp187‑198

Shainur Premji, Ann Casebeer, Richard E Scott

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Confirmatory factor analysis of service quality dimensions within mobile telephony industry in Ghana  pp199‑217

Simon Gyasi Nimako, Foresight Kofi Azumah, Francis Donkor, Veronica Adu-Brobbey

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Barriers to the Adoption and Use of an Electronic Medication Record  pp218‑229

Maren Sander Granlien, Morten Hertzum

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