The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Issue
Volume 16 Issue 3, ICIME 2013 / Oct 2013  pp161‑254

Editor: Nelson Leung

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Editorial for the Special ICIME edition of EJISE‑ ICIME 2013  pp161‑162

Leung, Nelson

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Enabling Students with Disabilities with Computing Interaction and Empowerment though Enhanced Strategic Instructional Course Design  pp163‑172

Dr. Bob Barrett

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Improving Usability Outcomes for each of the Usability Practitioner Roles  pp173‑187

Vince Bruno, Martin Dick

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Abstract: This paper examines two sets of usability roles: the consultant vs the organisation based practitioner and the usability manager vs. the usability practitioner. This paper will review the current literature discussion of the usability practition ers role and present findings from interviews with industry practitioners. This research interviewed twenty one usability practitioners with five or more years industry experience. The interview transcripts were then analysed using the grounded theory m ethodology. The analysis provided various findings which highlighted concepts that impacted on the usability outcome of an IS project. The analysis produced twenty seven concepts which were formed into four themes, which included usability mindset, collab orative approach, usability practice and project constraints. The findings present and describe eleven of these concepts in some detail. The concepts presented are directly related conclusions discussed. This paper will focus on the noticeable differences between the various usability roles in relation to the resulting twenty seven concepts. The key findings show that usability managers look to strategic usability issues, by improving stakeholder collaboration and need to focusing on the skillsets of the usability practitioners. Consultants had a higher tendency to focus on usability activities compliance within a process, selecting and performing activities based on constraints (which include technological constraints, time and budget constraints), nee ded to have a degree of flexibility in their usability practice and often were used to validate usability practices in an organisation. Organisational practitioners were more focused on nurturing and educating usability understanding within the organisati on and stakeholders involved in an IS project. A usability practitioner needs to be flexible enough to adapt to the situation they find themselves in when engaged in an IS project in order to maximise usability outcomes. 


Keywords: Keywords: usability, practitioner, role, industry, usability outcome


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The Role and Requisite Competencies of the Public Sector CIO: a Two‑sided Perspective  pp188‑199

Val Hooper, Beverley Bunker

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Use, Perception and Attitude of University Students Towards Facebook and Twitter  pp200‑210

Kevin Johnston, Mei-Miao Chen, Magnus Hauman

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Sectorial Adoption Analysis of Cloud Computing by Examining the Dissatisfier Landscape  pp211‑219

Easwar Krishna Iyer, Arathi Krishnan, Gaurav Sareen, Tapan Panda

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The Conditions of Complex Innovation Adoption Occurrence „ A Critical Realist Perspective  pp220‑230

Marius Mihailescu, Daniela Mihailescu, Sven Carlsson

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Defining Social Technologies: evaluation of social collaboration tools and technologies  pp231‑240

Aelita Skaržauskienė, Rūta Tamošiūnaitė, Inga Žalėnienė

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The Five‑dimensional Reflective Cycle Framework for Designing Financial Information Management Systems Courses  pp241‑254

Hien Minh Thi Tran, Farshid Anvari

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