The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Issue
Volume 19 Issue 3 / Dec 2016  pp135‑212

Editor: Shaun Pather

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EJISE Editorial for Volume 19 Issue 3 2016  pp135‑136

Shaun Pather

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Towards a Theory of Multi‑Channel Banking Adoption amongst Consumers  pp137‑157

Kunal Patel, Irwin Brown

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Evaluation of the Information Systems Research Framework: Empirical Evidence from a Design Science Research Project  pp158‑168

Stefan Cronholm, Hannes Göbel

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The overlapping nature of Business Analysis and Business Architecture: what we need to know  pp169‑179

Tiko Iyamu, Monica Nehemia-Maletzky, Irja Shaanika

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What won’t Google users switch to Bing? Understanding factors that promote and barriers that prevent software users from switching  pp180‑196

Dr. Adarsh Kumar Kakar

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Abstract

Abstract: In this study we investigate factors that promote and barriers that prevent software users from switching. This investigation is relevant. Providers of software products are interested in creating conditions to make it difficult for existing users to switch to competitive products and in making their product attractive for users of competitive products to switch to their own product. The findings of the study with users of search engines indicate that chronic “regulatory focus”, an enduring user characteristic, is the most important factor for switching. Users with the gain seeking “promotion focus” were three times more likely to switch than users with loss‑aversive “preventive focus”. Further the users’ regulatory focus moderated the impact on software switching of other factors such as the value (utilitarian/ hedonic) derived from the use of the software, software use experience, costs of software switching and the attractiveness of software alternates. These findings can help software product managers identify defection prone users and opens up new avenues for research in post‑adoption user behaviors. 

 

Keywords: Keywords: Software Switching, Switching costs, Utilitarian Value, Hedonic Value

 

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Trust and e‑government acceptance: The case of Tunisian on‑line tax filing  pp197‑212

Majdi Mellouli, Omar Bentahar, Marc Bidan

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