The Electronic Journal of Information Systems Evaluation provides critical perspectives on topics relevant to Information Systems Evaluation, with an emphasis on the organisational and management implications
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Journal Issue
Volume 20 Issue 1 / Jul 2017  pp1‑54

Editor: Shaun Pather

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EJISE Editorial for Volume 20 Issue 1 2017  pp1‑2

Shaun Pather

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Use of Satisfaction‑Satisfaction Matrix (SSM) to Evaluate Japanese E‑Government Services  pp3‑10

Wong Meng Seng, Hideki Nishimoto, Yasuyuki Nishigaki, Stephen Jackson

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Factors that Influence End‑Users’ Adoption of Smart Government Services in the UAE: A Conceptual Framework  pp11‑23

Nasser A. Saif Almuraqab, Sajjad M. Jasimuddin

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Toward an Understanding of Business Intelligence Systems Success: A South African Study  pp24‑38

Taurayi Mudzana, Manoj Maharaj

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Abstract

This study investigates the success factors of business intelligence (BI) systems across three employment groups in South Africa. The three categories of employment groups are: top management, middle management, and operational staff. Based on a review of literature grounded on the DeLone and McLean model, a research model was proposed. This study hypothesized that information quality, system quality, service quality, user quality, user satisfaction, and individual impact are factors that might contribute to the success of BI systems among the different employment groups in South Africa. The proposed model was validated using responses taken from 211 BI users. The managerial implications of the findings are that differentiated BI implementation strategies aimed at specific employment groups might improve success rates, as opposed to a single broad‑brush strategy for all end users. The paper concludes by discussing the limitations of the study, which should be addressed in future research. 

 

Keywords: business intelligence; information systems success; South Africa; DeLone and McLean

 

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A Psychological Framework to Enable Effective Cognitive Processing in the Design of Emergency Management Information Systems  pp39‑54

Christina M. Steiner, Alexander Nussbaumer, Karen Neville, Dietrich Albert

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