The acquisition of health information systems (HIS) by the Ministry of Health and Social Services (MoHSS) in Namibia has been uncoordinated, thereby resulting in fragmented silo systems and a lot of duplication of functionality across departments. Integration of ISs is required to provide consistent information support throughout the health sector. The aim of this paper is to assess the level of integration of IS in the Namibian health sector. The question therefore would be, “What is the current level of integration of HIS in the Namibian health sector and what are the factors that influence their level of integration” The study adopts a qualitative research strategy through a case study of MoHSS departments. The case study research design was selected to focus on three MoHSS Electronic Records Management (ERM) systems, the DHIS2, EPI INFO and eHealth. A critical analysis of related IS integration literature was conducted, which fed into interview questions on the status of HIS integration in Namibia. Three categories of semi‑structured interviews were performed – one with the information technology (IT) experts, one with the systems users who are the nurses and the doctors and the last with health policy experts. The interviewees were expected to have worked in one of the Ministry’s departments for at least 3 years. The interview sample consisted of four systems analysts, two systems administrators, two computer technicians, one intern, two doctors, 30 nurses and 1 Deputy Director of IT. Interviews were recorded and later transcribed for data analysis. The conclusion reached by this research was that although efforts have been initiated towards the integration of HIS in Namibia, a lot of ground is yet to be covered. 

According to the literature, when Information Systems are assessed, the variables and their relationships should be contextualized. This paper therefore considers the relationships between the three main quality variables (system, service and information) and satisfaction in the context of banking, a highly information‑intensive sector. Information quality plays an even more important role in a highly information‑intensive sector. The conceptual framework of information intensity used to validate our model has been statistically tested by means of a structural equation modeling method. Our results support the hypothesized relationships: system and service quality have a significant influence on information quality which, in turn, exercises a significant influence on satisfaction. 

The increasing number of Jordanian Internet users should naturally be reflected in e‑commerce conversions. However, this is not the case. While social‑media users in Jordan are becoming more engaged and involved in social‑media transactions, e‑commerce activities have not experienced a similar trend. This issue has been identified in the literature as the e‑commerce awareness paradox, wherein customers are partially aware but are not engaged. This points to a missing link between different levels of awareness and e‑commerce process engagement. This paper presents the results of research that has investigated and evaluated the awareness of e‑commerce among customers. In order to gain insight into customers’ awareness, data were collected from 386 participants. The data analysis identified that partial and full customer awareness are critical factors in the adoption and success of e‑commerce. Furthermore, four distinctive levels of awareness are identified, namely awareness of products and services (AOP/S), awareness of payment (AOP), awareness of delivery (AOD) and awareness of brand (AOB). This research contributes to the literature by providing a novel framework in which levels of awareness are mapped to four main processes of electronic commerce. The framework will be useful to e‑commerce practitioners as a basis to evaluate prospective customers’ levels of awareness, thereby to assist identifying precisely where they need to focus on the online acquisition journey. 

Online shopping development went hand in hand with online self‑administered customer satisfaction evaluation requirement. However, the specific context of online rating, without any face‑to‑face clarification, raises the question of accuracy and appropriateness of the chosen tool for respondents. To address this issue, this research proposes the new concept of “response fluency” to qualify the ease with which a question is processed. Applied to the Evaluative Space Grid, a new grid that has been proposed in psychology to measure overall evaluation, this research shows how response fluency mediates the influence of measurement tool design on response certainty. More specifically, it tests the effects of two alternative tool design formats (i.e., a reduction of the grid’s response cell number and the display of labels to the response cells) in terms of response fluency and certainty. Using a between‑subjects experiment, we show that the display of labels in the cells actually increases response fluency and, in turn, response certainty. By contrast, reducing the response cell number does not produce any effect. We contend that well‑designed measurement tools can make the process of responding more fluent and increase respondents’ subjective confidence in their capability of conveying their true evaluations. In the end, this work advocates for new research to design measurement tools likely to engage respondents when answering surveys and prevent dropout rates, which is especially challenging within self‑administered electronic settings. 

This study presents an analysis of the body of research on Social Networking Sites (SNS), in the context of management sciences from 2009 to 2014. This review identifies and analyzes 100 papers related to SNS. The purpose of this study is to clarify, in a first step, the term Social Networking Sites, and to present, in a second step, the main categories of current research themes in management sciences. To highlight topics on SNS, a content analysis was made using "NVivo 10" software. The unit of analysis was the paper summary. The 100 articles found are classified according to nine thematic categories: "SNS itself", "motivations of use", "human resources management", "knowledge management", "operational marketing", "consumer behavior", "performance", "leadership", and "innovation". The extensive review of the published SNS studies identifies 45 papers that used quantitative method. The survey was the most frequently used data‑collection technique. The researchers examine SNS by referring to theories such as social networks theory, planned behavior theory, use and gratification theory, and adoption of innovation theory. Concerning geographic distribution, the majority of work focuses on the United States. The main contribution of this paper is to build a mapping of the SNS research, to offer a reliable, constructed, practical, and useful resource. This study summarizes the methodological preferences and thematic patterns of recent SNS research in management sciences, and concludes that the SNS domain is structured according to several coherent thematic areas, and has rich potential for future research. This review proposes to provide a source for anyone interested in discovering research trends in SNS literature.